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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $26.87 - $27.62
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Training and Development
Retirement Plan
Job Description
Marriott Marquis Chicago, located at 2121 S Prairie Ave in Chicago, Illinois, is a premier full-service hotel that offers guests an exceptional hospitality experience. As part of Marriott International, one of the world's leading hospitality companies, the Marriott Marquis brand emphasizes sophistication, modern comfort, and impeccable service to business and leisure travelers. This bustling hotel feature an array of amenities including multiple dining options, extensive meeting spaces, and well-appointed guest rooms, making it an ideal destination for events and accommodations in the heart of Chicago. The hotel is committed to delivering memorable experiences while fostering a supportive and inclusive work... Show More
Job Requirements
- High school diploma or GED equivalent
- minimum 1 year of related work experience
- ability to stand, walk, or sit for extended periods
- ability to lift, carry, push, or pull objects up to 10 pounds
- ability to follow company safety and security policies
- willingness to work a full-time schedule
- no supervisory experience required
- ability to maintain confidentiality
- professional personal appearance required
- reliable and punctual
- ability to communicate clearly and professionally
- ability to perform assigned housekeeping duties thoroughly
Job Qualifications
- High school diploma or GED equivalent
- at least 1 year of related work experience
- ability to work effectively in a team environment
- excellent communication and interpersonal skills
- basic computer proficiency
- strong attention to detail
- ability to follow safety policies and company procedures
- good physical stamina
- customer service orientation
- ability to manage multiple tasks efficiently
- problem-solving skills
- commitment to maintaining high cleanliness and quality standards
Job Duties
- Run sold room reports
- verify room status
- determine discrepant rooms
- prioritize room cleaning
- update status of departing guest rooms
- assist Housekeeping management in managing daily activities
- act as liaison to coordinate efforts of Housekeeping, Engineering, Front Office, and Laundry
- document and resolve issues with discrepant rooms with Front Desk
- prepare and distribute room assignments to Housekeeping staff
- record, monitor, and update list of 'Do Not Disturb' rooms
- ensure vacant dirty rooms are cleaned timely
- assign rush rooms and rooms previously on the 'Do Not Disturb' list
- complete required Housekeeping paperwork
- follow company safety and security policies
- report maintenance problems, safety hazards, accidents, or injuries
- complete safety training and certifications
- maintain professional appearance
- maintain confidentiality of proprietary information
- protect company assets
- welcome and acknowledge guests
- anticipate and address guests' service needs
- thank guests with genuine appreciation
- ensure adherence to quality expectations and standards
- develop and maintain positive working relationships
- support team to reach goals
- listen and respond appropriately to employee concerns
- communicate clearly and professionally
- prepare and review written documents
- enter and locate information using computers
- stand, sit, or walk for extended periods
- move, lift, carry, push, pull objects up to 10 pounds
- perform other reasonable duties as requested by supervisors
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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