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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
Equal opportunity employer
Job Description
W Scottsdale is a vibrant and contemporary luxury hotel located in Scottsdale, Arizona, known for its modern design, upscale amenities, and dynamic atmosphere. As part of the globally recognized W Hotels brand, which operates under Marriott International, W Scottsdale stands out as a premier destination for travelers seeking a stylish, energetic, and personalized hospitality experience. The hotel caters to leisure and business travelers alike, offering sophisticated accommodations alongside a lively social scene, innovative dining options, and exceptional service. With Marriott International’s commitment to diversity, inclusion, and equal opportunity employment, W Scottsdale fosters a welcoming and supportive environment for all team... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- at least 1 year of related work experience
- ability to run reports and manage room status
- ability to work full time
- physically able to stand, walk, lift, and move objects up to 10 pounds
- adherence to company safety and security policies
- maintain professional appearance
- strong interpersonal skills
- ability to communicate clearly and professionally
Job Qualifications
- High school diploma or G.E.D. equivalent
- at least 1 year of related work experience
- no supervisory experience required
- good communication skills
- ability to work in a team environment
- basic computer literacy
Job Duties
- Run sold room reports
- verify room status
- determine discrepant rooms
- prioritize room cleaning
- update status of departing guest rooms
- assist Housekeeping management in managing daily activities
- act as a liaison to coordinate Housekeeping, Engineering, Front Office, and Laundry
- document and resolve issues with discrepant rooms with Front Desk
- prepare and distribute room assignments to Housekeeping staff
- record, monitor, and update 'Do Not Disturb' rooms list
- ensure vacant dirty rooms are cleaned timely
- assign rush rooms and rooms previously on 'Do Not Disturb' list
- complete required Housekeeping paperwork
- follow company safety and security policies and procedures
- report maintenance problems, safety hazards, accidents, or injuries
- complete safety training and certifications
- ensure clean and professional uniform and appearance
- maintain confidentiality of proprietary information
- protect company assets
- welcome and acknowledge all guests
- anticipate and address guests' service needs
- thank guests with genuine appreciation
- ensure adherence to quality expectations and standards
- develop and maintain positive working relationships
- support team goals
- listen and respond appropriately to employee concerns
- communicate clearly and professionally
- prepare and review written documents accurately
- enter and locate work-related information using computers
- stand, sit, or walk for extended periods
- move, lift, carry, push, pull, and place objects up to 10 pounds without assistance
- perform other reasonable job duties as requested
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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