Job Overview

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Compensation

Hourly
Range $19.75 - $22.25
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
wellness programs

Job Description

Marriott International is a globally recognized leader in the hospitality industry, known for its dedication to excellence, diversity, and innovation. As a prominent hotel and resort company, Marriott International operates numerous brands worldwide, including the Westin brand, which is committed to promoting wellness and enhancing the well-being of its guests. Marriott prides itself on cultivating a rich blend of culture, talent, and experiences among its associates, fostering an inclusive, supportive work environment where every individual is valued and celebrated. The company is an equal opportunity employer, ensuring non-discrimination based on disability, veteran status, or any other protected basis under applicable laws. This commitment forms the foundation of a work culture that respects and embraces differences, enabling associates to thrive both personally and professionally.

This particular role is part of the Westin brand, which focuses on empowering guests to reclaim control and enhance their well-being during their travels. The Westin ethos centers on helping guests become the best versions of themselves, emphasizing wellness as a core attribute of their hospitality services. As such, the company seeks individuals who are passionate, active, optimistic, and adventurous – qualities that align with the brand's mission to make wellness a prominent part of the guest experience.

The position involves a variety of administrative and guest service responsibilities critical to the smooth operation of the hotel. The ideal candidate will be proficient in managing computer databases, operating standard office equipment, and effectively utilizing software tools such as word processing, spreadsheets, presentations, and databases. Strong organizational skills are essential, as the role requires the creation and maintenance of both electronic and paper-based filing systems, management of correspondence, and accurate record-keeping related to office activities and business transactions.

In addition to administrative duties, the role demands excellent interpersonal skills, welcoming guests warmly, anticipating their service needs, and ensuring a professional and respectful environment. Communication etiquette is paramount, including handling telephone calls with professionalism and preparing written documents with attention to detail. There is also an emphasis on teamwork, requiring the ability to develop positive working relationships, support team goals, and respond to fellow employees' concerns appropriately.

Physical responsibilities include moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds, reflecting the dynamic nature of work within a hotel environment. The position also involves strictly adhering to company policies and procedures, maintaining a clean and professional personal appearance, safeguarding confidential information, and protecting company assets.

This role offers a chance to be part of a globally renowned team that values wellness, diversity, and exceptional service. Associates in this position have the opportunity to grow within a supportive community that values purpose and belonging. Marriott International encourages candidates who embrace wellness personally and professionally to join and contribute meaningfully to the brand’s mission while advancing their own career paths. This role stands as a gateway to becoming the best version of yourself in a dynamic and fulfilling hospitality career.

Job Requirements

  • High school diploma or equivalent
  • prior experience in administrative or guest service roles preferred
  • proficiency with computers, word processing, spreadsheets, and database software
  • strong communication skills
  • ability to follow company policies and maintain confidentiality
  • professional personal appearance
  • physical ability to lift objects up to 10 pounds
  • willingness to perform additional reasonable duties as assigned

Job Qualifications

  • High school diploma or equivalent
  • proficiency in computer databases and office software
  • strong organizational and record-keeping skills
  • excellent communication and interpersonal skills
  • ability to operate standard office equipment
  • capacity to handle confidential information
  • teamwork and collaboration skills
  • basic physical ability to lift and move light objects
  • hospitality or customer service experience preferred

Job Duties

  • Enter and retrieve information from computer databases
  • update records, files, reservations, and answer guest inquiries
  • transmit information or documents via computer, mail, or facsimile
  • operate standard office equipment
  • prepare letters, memos, and documents using various software
  • handle incoming and outgoing mail including date stamping and distribution
  • create and maintain filing and organization systems
  • compile, copy, sort, and file records of office activities and transactions
  • enter and locate work-related information using computers and point of sale systems
  • follow company policies and procedures
  • maintain professional appearance and confidentiality
  • welcome and acknowledge guests
  • anticipate and address guests' service needs
  • assist individuals with disabilities
  • communicate clearly and professionally
  • prepare and review written documents accurately
  • answer telephones using appropriate etiquette
  • develop and maintain positive working relationships
  • support team goals
  • listen and respond to employee concerns
  • move, lift, and carry objects weighing up to 10 pounds
  • perform other duties as assigned by supervisors

Job Criteria

Experience

Entry Level (1-2 years)


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