Housekeeping Attendant Lead

The Ritz-Carlton Residences Key Biscayne is part of the internationally renowned Ritz-Carlton brand, which is synonymous with luxury, exceptional service, and world-class hospitality. Located in the beautiful city of Key Biscayne, Florida, this prestigious residential community operates under the umbrella of Marriott International, a global leader in the hospitality industry. The Ritz-Carlton Residences offer an unparalleled living experience that combines elegant design with the highest standard of customer service, embodying the iconic "Gold Standards" that the brand is celebrated for worldwide. This establishment values creativity, thoughtfulness, and compassion, aiming to create lasting memories for its residents and guests through impeccable service and attention to detail. Employment at this location is full-time and non-management, making it ideal for professionals who are eager to contribute to a luxury hospitality environment while developing their careers within a globally respected organization.

The role available at The Ritz-Carlton Residences Key Biscayne centers on maintaining the cleanliness and upkeep of all common areas within the community. This position is crucial in ensuring the environment reflects the brand's reputation for luxury and meticulous care. The individual in this role will use detailed checklists to guide their efforts in cleaning and maintaining the condition of shared spaces, ensuring all designated cleanliness standards are met consistently. Beyond cleaning, the role involves identifying and reporting preventative maintenance issues and non-urgent repair needs, ensuring that small concerns are addressed promptly to maintain the flawless appearance and operation of the facilities. Communication with the Residences office is key, particularly for urgent maintenance repairs or other immediate concerns.

The position also requires careful documentation through required housekeeping paperwork and maintaining and storing cleaning equipment properly. The individual will often respond to requests from the Residences Management office, thereby playing a supportive role in the smooth operations of the property. Beyond the practical duties, the role involves embodying the departmental role model and mentor status by guiding team members and ensuring adherence to company standards, policies, and safety regulations. Safety is a paramount focus — from following security protocols to completing mandatory safety training and managing hazardous materials responsibly.

The role demands physical capabilities such as lifting, moving objects weighing up to 55 pounds, pushing loaded carts on varying surfaces, and engaging in various movements like bending and stooping throughout the work shift. Uniform presentation and professional behavior are expected at all times, ensuring the maintenance team represents the brand’s prestige. The employee must maintain confidentiality, safeguard company assets, and interact warmly and professionally with residence owners and guests. The latter includes anticipating service needs, assisting individuals with disabilities, and demonstrating genuine appreciation in all resident interactions.

Ultimately, the successful candidate will develop positive working relationships within the team, supporting collective goals, and ensuring clear and professional communication at all times. This role represents an exceptional opportunity for those seeking to advance within the luxury hospitality field, particularly with a globally recognized leader like The Ritz-Carlton. The company’s commitment to equal opportunity and an inclusive environment underscores its dedication to valuing diverse backgrounds and experiences, making this a welcoming and empowering workplace for all employees.