HOUSEKEEPING ATTENDANT (FLEX)

Everett, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $22.27

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

Uniform allowance

Job Description

Navy Gateway Inn and Suites and Navy Lodge properties are esteemed accommodations operated under the Department of Defense, committed to providing exemplary lodging services primarily for military members and their families. These establishments are designed to offer a comfortable, clean, and secure environment for guests, ensuring an excellent stay experience that aligns with military standards and hospitality best practices. As part of the Navy Exchange Service Command (NEXCOM) Hospitality Group, these lodging facilities emphasize superior customer service, maintaining high cleanliness standards, and creating an environment where every guest feels welcomed and valued. Working within such a prestigious environment requires dedication to quality and professionalism as well as adherence to strict operational protocols.

The Housekeeping role within these facilities is essential to uphold the standards of cleanliness, safety, and guest satisfaction. This position involves regularly performing a wide range of housekeeping duties at the Navy Gateway Inn and Suites or Navy Lodge properties, which includes cleaning guest rooms, public spaces, storage areas, laundry rooms, and exterior spaces. The role demands detailed attention as it includes various tasks such as vacuuming, mopping, dusting, scrubbing, polishing, trash removal, and the transporting of clean and dirty linens. Employees must proficiently use both hand and powered cleaning equipment, ensuring every assigned area is immaculate and guest-ready. This position is not only about cleanliness but equally focuses on maintaining excellent guest relations, respecting privacy and security, and ensuring all facilities are functioning correctly.

This role is suitable for individuals who thrive in an active environment, as it requires moderate physical effort such as moving furniture and operating cleaning machinery. Additionally, employees will engage in deep cleaning routines, including specialized cleaning after pets or ADA service animal stays, ensuring sanitary standards are always met. The housekeeping team also supports operational functions by assisting in receiving and organizing vendor supplies, minor equipment repairs, and maintaining the safety and organization of storage and exterior spaces. A Housekeeper may also be involved in managing breakfast service areas, requiring proper food handling certification. With responsibilities extending to locking systems and key control, the position demands high trustworthiness and attention to detail.

This full-time, hands-on position provides a unique opportunity for individuals desiring to contribute to a critical service in Navy lodgings. It offers a structured work environment with specific protocols and the chance to grow within the hospitality service field, with certification opportunities such as the NHG housekeeping certification. A High School diploma or equivalent is preferred, though no prior experience is required, making this an accessible and rewarding career path. The job promotes physical activity, teamwork, and dedication to service, making it ideal for those who value contributing to a clean, safe, and welcoming space for military community members and their guests.

Job Requirements

high school graduate or equivalent preferred
no experience required
moderate physical effort including moving furniture and use of hand or lightweight powered cleaning equipment
ability to obtain food handling certification if required
may require valid state driver's license
must complete safety and security training
willingness to obtain NHG housekeeping certification within 6 months of employment if applicable
trustworthy to manage keys and maintain guest privacy and security

Job Qualifications

high school graduate or equivalent preferred
knowledge of general cleaning methods and use of cleaning equipment
ability to operate hand and powered cleaning tools
good communication skills
ability to follow safety and sanitation standards
ability to perform physical tasks including moving furniture
willingness to obtain food handling certification if assigned to breakfast bar duties
ability to work well with guests and maintain excellent guest relations
attention to detail and reliability
ability to report unusual circumstances promptly
capable of minor equipment repairs and maintenance

Job Duties

Cleans guest rooms and other assigned areas
operates cleaning equipment such as vacuum cleaner, carpet cleaner, waxer and polisher
empties wastebaskets, dusts, waxes and polishes room furniture
washes walls, partitions, air vents, disinfects and deodorizes toilet bowls, lavatories, etc
washes and replaces window treatments and cleans ceiling fixtures
changes light bulbs and room partitions using ladders and scaffolds
moves furniture to clean under and behind, uses step stool to clean window and window treatments, cabinet tops, mirrors and picture frames
cleans bathroom areas including tub, tile walls, commode, floors and vanity
cleans kitchen area including stoves, ovens, microwave, refrigerator, cabinets and floor
washes and disinfects dishes, utensils and cookware
cleans iron and ironing board, replaces cover as necessary
cleans and ensures proper functionality of luggage racks and ensures proper number of male/female hangers are available in closets
ensures TVs are clean and programmed to proper channel and volume, alarm clocks are properly programmed with back up battery and in-room phones are clean, properly programmed and in working condition
places proper number of amenities in room to include consumables and non-consumables
removes and replaces bed linen, inspects mattresses and pull-out sofas
moves/re-positions beds upon guest checkout, weekly or at guest's request
greets and welcomes guests upon sight, maintaining outstanding guest relations
ensures privacy and security of guests is maintained at all times
cleans, vacuums and mops corridors, stairways, guest laundry, patios and balconies
shampoos rugs, carpets and polishes rails of stairways on a regular basis
completes scheduled carpet cleaning using heavy industrial carpet cleaners and equipment
performs deep cleaning as required by program standards including defrosting refrigerators, cleaning windows inside and out, carpet cleaning, spot treatment cleaning walls for pet-friendly rooms and ADA service animal rooms
maintains cleanliness and order of storage rooms
continually communicates the status of cleaned rooms and other spaces to supervisor through daily assignments or property management system
performs minor repairs and maintenance of equipment and reports major repairs to supervisor
cleans and inspects exterior spaces such as parking lots and outside passageways
loads and unloads trucks and vans, assists with receipt of supplies from vendors, assembly, separation, storage and delivery of merchandise
uses hand tools such as hammers, pliers, box cutters, crowbars for cutting bands
responsible for pass key and other keys as assigned, returns all keys at the end of each shift
immediately reports unusual circumstances such as no luggage in stay-over guest room, no service needed, room status vacancies, extra guests, unauthorized pets
reports lost and found items to housekeeping supervisor
may be responsible for set-up and breakdown of complimentary breakfast bar, assists with preparing, heating, displaying and replenishing breakfast items and ensures surrounding area is clean after breakfast hours
obtains proper food handling certifications as applicable
completes all required safety and security training
maintains a clean and safe environment applying knowledge of blood-borne pathogens safety measures
follows NEXCOM Hospitality Group protocols daily
performs laundry operations
may require valid driver's license for travel to other lodging facilities
may require NHG housekeeping certification within 6 months of employment
performs other related duties as assigned