Job Overview
Compensation
Hourly
Range $17.00 - $19.00
Benefits
competitive pay
401k Match
Employee Discounts
Complimentary Meals
Free parking
growth opportunities
Inclusive culture
Job Description
Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, renowned for its deep respect for culture, place, and people. With a portfolio of luxury hotels and award-winning restaurants, the group prides itself on authentic storytelling, exceptional service, and a strong commitment to community pride. Heritage Hotels & Resorts is dedicated to creating memorable experiences for guests by blending comfort, luxury, and a deep sense of place unique to New Mexico. The company values its team members and the neighborhoods it serves, fostering an environment where caring for guests and staff alike is a central mission. They believe that true hospitality can make a meaningful impact on both individual lives and the broader community. Their team-oriented culture emphasizes inclusivity, development, and purposeful service, making Heritage Hotels & Resorts not just a workplace but a family for passionate hospitality professionals.
Currently, Heritage Hotels & Resorts is seeking a dedicated Housekeeping Attendant to join their esteemed team. This role is essential in maintaining high standards of cleanliness, comfort, and presentation across guest rooms and public spaces, directly impacting guest satisfaction and experience. The Housekeeping Attendant will be responsible for thorough cleaning, sanitation of high-touch surfaces, restocking amenities, and ensuring all guest areas meet the brand's exacting standards. Attention to detail, professionalism, and a warm, guest-focused attitude are crucial for success in this position. Additionally, the Housekeeping Attendant will handle equipment and supplies responsibly, report maintenance issues promptly, and uphold all company safety and security policies. This employment opportunity offers competitive pay and a range of comprehensive benefits, including a 25% match for 401k, employee discounts spanning the company's hotels, restaurants, spa, and retail offerings, complimentary meals during scheduled shifts, free employee parking, and numerous growth and development prospects. Candidates who are passionate about hospitality and eager to contribute to an inclusive, people-first culture will find a rewarding and supportive environment at Heritage Hotels & Resorts.
Currently, Heritage Hotels & Resorts is seeking a dedicated Housekeeping Attendant to join their esteemed team. This role is essential in maintaining high standards of cleanliness, comfort, and presentation across guest rooms and public spaces, directly impacting guest satisfaction and experience. The Housekeeping Attendant will be responsible for thorough cleaning, sanitation of high-touch surfaces, restocking amenities, and ensuring all guest areas meet the brand's exacting standards. Attention to detail, professionalism, and a warm, guest-focused attitude are crucial for success in this position. Additionally, the Housekeeping Attendant will handle equipment and supplies responsibly, report maintenance issues promptly, and uphold all company safety and security policies. This employment opportunity offers competitive pay and a range of comprehensive benefits, including a 25% match for 401k, employee discounts spanning the company's hotels, restaurants, spa, and retail offerings, complimentary meals during scheduled shifts, free employee parking, and numerous growth and development prospects. Candidates who are passionate about hospitality and eager to contribute to an inclusive, people-first culture will find a rewarding and supportive environment at Heritage Hotels & Resorts.
Job Requirements
- ability to work on feet for eight (8) hours or more and frequently lift, push, pull and carry up to 50+ pounds
- ability and willingness to work flexible hours including weekends, holidays and late nights
Job Qualifications
- strong attention to detail and passion for maintaining high standards of cleanliness
- ability to remain calm, courteous and guest-focused at all times
- strong time management and organizational skills
- ability to work independently and as part of a team
- excellent communication and customer service skills
Job Duties
- maintain a high level of positive and professional interaction with team members and guests
- follow all safety and health regulations including personal protective equipment protocols at all times
- perform thorough cleaning of guest rooms and bathrooms after checkout including bedrooms, balconies and furnishings from top to bottom
- sanitize all high-touch surfaces including light switches, remotes, door handles, thermostats, phones and controls
- clean, restock and organize guest rooms according to established standards
- replace linens, towels, amenities and supplies in accordance with service guidelines
- inspect rooms for maintenance issues and report concerns promptly
- respond to guest requests and resolve issues in a professional and timely manner
- maintain knowledge of cleaning chemicals and materials and explain their purpose to guests when asked
- maintain assigned carts, storage rooms and equipment in a clean and organized manner
- follow all company safety and security policies and procedures
- maintain a clean, organized work area and professional appearance in compliance with uniform and grooming standards
- protect company assets and maintain confidentiality of proprietary, client and guest information
Job Location
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