Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
friendly work environment
Career advancement opportunities
Job Description
Hilton Garden Inn Worcester is a premier 199-room convention hotel located in Worcester, Massachusetts. Known for its commitment to hospitality excellence, the hotel combines modern amenities with exceptional service to create a welcoming environment for both business and leisure travelers. The Hilton Garden Inn brand is part of Hilton Worldwide, a global leader in the hospitality industry, which is synonymous with quality and customer satisfaction. As a property that hosts numerous guests daily, maintaining high standards of cleanliness and guest comfort is imperative. The hotel offers a vibrant work environment where teamwork and dedication to guest service are highly valued. This full-time Room Attendant position represents an excellent opportunity for individuals seeking to build a career within a supportive and thriving hospitality community. The hotel promotes an inclusive workplace culture and prioritizes employee growth and development through ongoing training and career advancement prospects.
The Room Attendant role at Hilton Garden Inn Worcester involves maintaining the cleanliness and presentation of guest rooms and common areas to ensure a comfortable and hygienic stay for all visitors. Room Attendants are responsible for cleaning and servicing approximately 19 guest rooms per shift, focusing not only on cleanliness but also on presentation and guest satisfaction. Duties include making beds, changing linens, replenishing essential supplies such as towels and toiletries, and ensuring all surfaces are dusted, sanitized, and vacuumed according to hotel standards. The Room Attendant also plays a critical role in identifying and reporting maintenance issues promptly to ensure the property remains in excellent condition. Additionally, the role requires adherence to established hotel policies and safety procedures to maintain a secure environment for both guests and the hotel team. Flexibility is another important component of this position, as Room Attendants assist with special cleaning requests and perform additional duties as assigned by their supervisors. This role requires physical stamina due to the demands of cleaning tasks that include lifting, bending, and standing for extended periods. Hilton Garden Inn Worcester encourages individuals with a positive attitude, strong attention to detail, and good communication skills to join their team to contribute to exceptional guest experiences and enjoy a fulfilling career in the hospitality industry.
The Room Attendant role at Hilton Garden Inn Worcester involves maintaining the cleanliness and presentation of guest rooms and common areas to ensure a comfortable and hygienic stay for all visitors. Room Attendants are responsible for cleaning and servicing approximately 19 guest rooms per shift, focusing not only on cleanliness but also on presentation and guest satisfaction. Duties include making beds, changing linens, replenishing essential supplies such as towels and toiletries, and ensuring all surfaces are dusted, sanitized, and vacuumed according to hotel standards. The Room Attendant also plays a critical role in identifying and reporting maintenance issues promptly to ensure the property remains in excellent condition. Additionally, the role requires adherence to established hotel policies and safety procedures to maintain a secure environment for both guests and the hotel team. Flexibility is another important component of this position, as Room Attendants assist with special cleaning requests and perform additional duties as assigned by their supervisors. This role requires physical stamina due to the demands of cleaning tasks that include lifting, bending, and standing for extended periods. Hilton Garden Inn Worcester encourages individuals with a positive attitude, strong attention to detail, and good communication skills to join their team to contribute to exceptional guest experiences and enjoy a fulfilling career in the hospitality industry.
Job Requirements
- High school diploma or equivalent preferred
- prior housekeeping or hospitality experience preferred but not required
- ability to communicate effectively
- physical ability to perform cleaning tasks including lifting, bending, and standing for long periods
- ability to follow instructions and adhere to safety standards
- dependable and punctual
- capable of working a full-time schedule
Job Qualifications
- Prior experience in housekeeping or hospitality preferred but not required
- strong attention to detail and organizational skills
- ability to work independently and efficiently within a set timeframe
- good communication skills and a positive attitude
- physical stamina to perform cleaning tasks including lifting, bending, and standing for extended periods
- knowledge of cleaning chemicals and safety procedures
Job Duties
- Clean and maintain 19 guest rooms per shift, ensuring high standards of cleanliness and presentation
- make beds, change linens, and replenish supplies such as towels, toiletries, and amenities
- vacuum, dust, and sanitize all surfaces within assigned rooms
- report any maintenance issues or damages to management promptly
- follow hotel policies and safety procedures to ensure a secure environment for guests and staff
- maintain cleanliness of hallways, stairwells, and common areas as needed
- assist with special cleaning requests and other duties as assigned by supervisors
Job Criteria
Experience
No experience required
Job Location
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