Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $30.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee wellness programs
Job Description
The Ritz-Carlton, part of Marriott International's prestigious portfolio of luxury hotels, is a globally recognized brand synonymous with exceptional service and elegance. Located at 1150 22nd St NW in the heart of Washington, District of Columbia, The Ritz-Carlton offers an exemplary work environment characterized by its commitment to quality, culture, and the professional growth of its associates. The company prides itself on delivering world-class hospitality experiences that linger in the memories of its guests long after their stay. The property is renowned for fostering a diverse and inclusive workplace where all employees are valued irrespective of their background. This emphasis on community and collaboration has created a vibrant team atmosphere where everyone is empowered to contribute creatively and thoughtfully in a role that is both meaningful and rewarding.Employment with The Ritz-Carlton is full-time and non-management, offering a competitive pay rate of $30.25 per hour. The role is onsite at a prime location, ensuring the individual is actively part of the hospitality experience during every shift. As an employee at The Ritz-Carlton, one will work in a highly respected environment where professionalism, attention to detail, and guest satisfaction are paramount. This position carries significant importance in maintaining the reputation of the hotel, specifically by ensuring thorough and precise housekeeping services that uphold the brand's signature elegance.The role of a Housekeeper at The Ritz-Carlton is crucial to the overall guest experience. The individual will be responsible for maintaining a clean, orderly, and welcoming hotel atmosphere by performing detailed cleaning duties and responding promptly to various requests from guests and other departments. This job includes preparing cart supplies and transporting them efficiently to designated areas, entering guest rooms with care following strict access procedures, and replacing all guest amenities and linens with clean, fresh items. Attention to detail is key as housekeepers will need to ensure that all appliances are present and operational, bedrooms and bathrooms are spotless, and chairs, desks, and furnishings are properly arranged and dust-free. This position demands a high standard of service including the physical ability to push loaded carts and move between rooms and hallways swiftly. The Housekeeper must also follow all hotel safety and security protocols meticulously while maintaining a clean and professional appearance at all times.Empowered by The Ritz-Carlton's famed Gold Standards, the housekeeper embodies the company’s core values of service excellence, respect for others, and dedication. These standards guide every task and interaction, ensuring that guests receive heartfelt welcomes and thoughtful care throughout their stay. The position also offers the opportunity to participate in ongoing safety training and certifications to ensure a secure work environment. Candidates do not need prior supervisory experience or formal educational qualifications, highlighting the company's commitment to developing talent internally and offering accessible career paths in hospitality. Joining The Ritz-Carlton means becoming part of a global team where you can do your best work, find purpose in your role, and belong to a community driven by shared values and a passion for superior guest service.
Job Requirements
- High school diploma or equivalent preferred
- Ability to communicate clearly and professionally
- Ability to follow safety procedures
- Physical capability to perform manual labor tasks
- Ability to work full-time hours
- Willingness to learn and adhere to company standards
- Ability to work cooperatively in a team environment
Job Qualifications
- No high school diploma or G.E.D. equivalent
- No related work experience
- No supervisory experience
- None license or certification
Job Duties
- Respond promptly to requests from guests and other departments
- Fill cart with supplies and transport cart to assigned area
- Enter guest rooms following procedures for gaining access and ensuring vacancy before entering
- Replace guest amenities and supplies in rooms
- Replace dirty linens and terry with clean items
- Make beds and fold terry
- Clean bathrooms
- Remove trash, dirty linen, and room service items
- Check that all appliances are present in the room and in working order
- Straighten desk items, furniture, and appliances
- Dust, polish, and remove marks from walls and furnishings
- Vacuum carpets and perform floor care duties
- Follow all company and safety and security policies and procedures
- Report any maintenance problems, safety hazards, accidents, or injuries
- Complete safety training and certifications
- Properly store flammable materials
- Ensure uniform and personal appearance are clean and professional
- Maintain confidentiality of proprietary information
- Welcome and acknowledge all guests according to company standards
- Anticipate and address guests’ service needs
- Assist individuals with disabilities
- Speak with others using clear and professional language
- Support team to reach common goals
- Ensure adherence to quality expectations and standards
- Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance
- Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping
- Stand, sit, kneel, or walk for an extended period across an entire work shift
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
- Perform other reasonable job duties as requested by Supervisors
Job Criteria
Experience
No experience required
Job Location
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