Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $17.00 - $19.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive pay
401k Match
Employee Discounts
Complimentary Meals
Free parking
growth opportunities
Inclusive culture
Job Description
Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, deeply rooted in a strong respect for culture, place, and people. Renowned for operating luxury hotels and award-winning restaurants, Heritage Hotels & Resorts is committed to authentic storytelling, exceptional guest service, and fostering community pride. The group takes immense pride in not only caring for its guests but also in nurturing its team members and supporting the neighborhoods it serves. This devotion to quality and community creates an enriching environment where every guest experience is meaningful and memorable. Working with Heritage Hotels & Resorts means joining a family-oriented team that values creating beautiful, welcoming spaces and understands the transformative power of hospitality.
The Housekeeping Attendant role is essential to maintaining the high standards that define the Heritage Hotels & Resorts experience. This full-time position offers an hourly wage between $17 and $19. The ideal candidate plays a pivotal role in ensuring guest satisfaction by upholding exceptional cleanliness and comfort within guest rooms and public spaces. Responsibilities extend beyond routine cleaning to include detailed sanitation of surfaces, restocking supplies, and identifying maintenance issues. The role demands professionalism, attention to detail, and excellent communication skills to respond promptly to guest needs and uphold safety and health regulations. Those who thrive in this role will find opportunities for growth within a people-first culture that values teamwork and development. Heritage Hotels & Resorts offers competitive pay, generous benefits including a 25% 401k match, employee discounts across its hospitality offerings, complimentary meals during shifts, free employee parking, and a supportive work environment dedicated to employee well-being and success.
The Housekeeping Attendant role is essential to maintaining the high standards that define the Heritage Hotels & Resorts experience. This full-time position offers an hourly wage between $17 and $19. The ideal candidate plays a pivotal role in ensuring guest satisfaction by upholding exceptional cleanliness and comfort within guest rooms and public spaces. Responsibilities extend beyond routine cleaning to include detailed sanitation of surfaces, restocking supplies, and identifying maintenance issues. The role demands professionalism, attention to detail, and excellent communication skills to respond promptly to guest needs and uphold safety and health regulations. Those who thrive in this role will find opportunities for growth within a people-first culture that values teamwork and development. Heritage Hotels & Resorts offers competitive pay, generous benefits including a 25% 401k match, employee discounts across its hospitality offerings, complimentary meals during shifts, free employee parking, and a supportive work environment dedicated to employee well-being and success.
Job Requirements
- High school diploma or equivalent
- Previous experience in housekeeping or similar role preferred
- Ability to follow detailed instructions and safety protocols
- Strong physical stamina for prolonged standing and manual tasks
- Excellent interpersonal skills
- Reliable and punctual
- Ability to handle guest inquiries professionally
- Flexibility to work varied shifts including weekends and holidays
Job Qualifications
- Strong attention to detail and passion for maintaining high standards of cleanliness
- Ability to remain calm, courteous and guest-focused at all times
- Strong time management and organizational skills
- Ability to work independently and as part of a team
- Excellent communication and customer service skills
- Ability to work on feet for eight hours or more and frequently lift, push, pull and carry up to 50 pounds
- Ability and willingness to work flexible hours including weekends, holidays and late nights
Job Duties
- Maintain a high level of positive and professional interaction with team members and guests
- Follow all safety and health regulations including Personal Protective Equipment protocols at all times
- Perform thorough cleaning of guest rooms and bathrooms after checkout including bedrooms, balconies and furnishings from top to bottom
- Sanitize all high-touch surfaces including light switches, remotes, door handles, thermostats, phones and controls
- Clean, restock and organize guest rooms according to established standards
- Replace linens, towels, amenities and supplies in accordance with service guidelines
- Inspect rooms for maintenance issues and report concerns promptly
- Respond to guest requests and resolve issues in a professional and timely manner
- Maintain knowledge of cleaning chemicals and materials and explain their purpose to guests when asked
- Maintain assigned carts, storage rooms and equipment in a clean and organized manner
- Follow all company safety and security policies and procedures
- Maintain a clean, organized work area and professional appearance in compliance with uniform and grooming standards
- Protect company assets and maintain confidentiality of proprietary, client and guest information
Job Criteria
Experience
No experience required
Job Location
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