Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.01 - $15.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive pay
401k Match
Employee Discounts
Complimentary Meals
free employee parking
growth opportunities
Inclusive culture
Job Description
Heritage Hotels & Resorts is recognized as New Mexico's premier locally owned hospitality group, deeply committed to honoring culture, place, and people. Specializing in luxury accommodations and exceptional dining experiences, Heritage Hotels & Resorts has established itself as a leading name in the hospitality industry. The company prides itself on authentic storytelling, delivering unparalleled service, and fostering strong community ties. With several award-winning restaurants and beautifully curated hotels, the group offers guests an experience rooted in respect and care for both guests and employees alike. The company embraces a people-first culture, believing that hospitality has the power to make a meaningful impact on communities and individuals, creating memorable moments and lasting impressions.
The role of Housekeeping Attendant at Heritage Hotels & Resorts is integral to maintaining the exceptional standards of cleanliness and comfort that the brand is known for. This is more than just a cleaning job; it's a position that shapes the guest experience from the moment they enter their rooms. A Housekeeping Attendant ensures that every detail in guest rooms and public spaces is immaculate, contributing significantly to guest satisfaction and the overall reputation of the hotels. This role requires a keen eye for detail, professionalism, and genuine care in maintaining welcoming environments. Attendants are expected to engage positively with guests and team members, follow strict safety and health protocols, and respond efficiently to any guest requests. The position offers competitive pay along with comprehensive benefits, including a generous 401k match, employee discounts on hotel services, and opportunities for career growth within one of the most respected luxury hospitality groups in the region. Joining Heritage Hotels & Resorts means becoming part of a family dedicated to excellence, respect, and the creation of beautiful, welcoming spaces where guests feel valued and comfortable.
The role of Housekeeping Attendant at Heritage Hotels & Resorts is integral to maintaining the exceptional standards of cleanliness and comfort that the brand is known for. This is more than just a cleaning job; it's a position that shapes the guest experience from the moment they enter their rooms. A Housekeeping Attendant ensures that every detail in guest rooms and public spaces is immaculate, contributing significantly to guest satisfaction and the overall reputation of the hotels. This role requires a keen eye for detail, professionalism, and genuine care in maintaining welcoming environments. Attendants are expected to engage positively with guests and team members, follow strict safety and health protocols, and respond efficiently to any guest requests. The position offers competitive pay along with comprehensive benefits, including a generous 401k match, employee discounts on hotel services, and opportunities for career growth within one of the most respected luxury hospitality groups in the region. Joining Heritage Hotels & Resorts means becoming part of a family dedicated to excellence, respect, and the creation of beautiful, welcoming spaces where guests feel valued and comfortable.
Job Requirements
- Ability to work on feet for eight (8) hours or more and frequently lift, push, pull and carry up to 50+ pounds
- Ability and willingness to work flexible hours including weekends, holidays and late nights
Job Qualifications
- Strong attention to detail and passion for maintaining high standards of cleanliness
- Ability to remain calm, courteous and guest-focused at all times
- Strong time management and organizational skills
- Ability to work independently and as part of a team
- Excellent communication and customer service skills
Job Duties
- Maintain a high level of positive and professional interaction with team members and guests
- Follow all safety and health regulations including Personal Protective Equipment protocols at all times
- Perform thorough cleaning of guest rooms and bathrooms after checkout including bedrooms, balconies and furnishings from top to bottom
- Sanitize all high-touch surfaces including light switches, remotes, door handles, thermostats, phones and controls
- Clean, restock and organize guest rooms according to established standards
- Replace linens, towels, amenities and supplies in accordance with service guidelines
- Inspect rooms for maintenance issues and report concerns promptly
- Respond to guest requests and resolve issues in a professional and timely manner
- Maintain knowledge of cleaning chemicals and materials and explain their purpose to guests when asked
- Maintain assigned carts, storage rooms and equipment in a clean and organized manner
- Follow all company safety and security policies and procedures
- Maintain a clean, organized work area and professional appearance in compliance with uniform and grooming standards
- Protect company assets and maintain confidentiality of proprietary, client and guest information
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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