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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.00 - $16.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive pay
comprehensive benefits
401k Match
Employee Discounts
Complimentary Meals
Free parking
growth opportunities
Inclusive culture
Job Description
Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, distinguished by its deep respect for culture, place, and people. With a portfolio of luxury hotels and award-winning restaurants, Heritage Hotels & Resorts is committed to delivering authentic storytelling, exceptional service, and a strong sense of community pride. The group values its guests, team members, and neighborhoods equally, fostering an environment where everyone feels cared for and appreciated. Their dedication to hospitality extends beyond business, focusing on making meaningful impacts within the communities they serve and ensuring every guest experiences warmth and genuine hospitality throughout their stay.
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Job Requirements
- High school diploma or equivalent
- previous housekeeping or cleaning experience preferred but not required
- ability to follow detailed instructions and maintain safety standards
- physical ability to perform cleaning tasks including bending, lifting, and standing for extended periods
- willingness to adhere to hygiene and uniform standards
- availability to work flexible shifts including weekends, holidays and nights
Job Qualifications
- Strong attention to detail and passion for maintaining high standards of cleanliness
- ability to remain calm, courteous and guest-focused at all times
- strong time management and organizational skills
- ability to work independently and as part of a team
- excellent communication and customer service skills
- ability to work on feet for eight (8) hours or more and frequently lift, push, pull and carry up to 50+ pounds
- ability and willingness to work flexible hours including weekends, holidays and late nights
Job Duties
- Maintain a high level of positive and professional interaction with team members and guests
- follow all safety and health regulations including personal protective equipment protocols at all times
- perform thorough cleaning of guest rooms and bathrooms after checkout including bedrooms, balconies and furnishings
- sanitize all high-touch surfaces including light switches, remotes, door handles, thermostats, phones and controls
- clean, restock and organize guest rooms according to established standards
- replace linens, towels, amenities and supplies in accordance with service guidelines
- inspect rooms for maintenance issues and report concerns promptly
- respond to guest requests and resolve issues in a professional and timely manner
- maintain knowledge of cleaning chemicals and materials and explain their purpose to guests when asked
- maintain assigned carts, storage rooms and equipment in a clean and organized manner
- follow all company safety and security policies and procedures
- maintain a clean, organized work area and professional appearance in compliance with uniform and grooming standards
- protect company assets and maintain confidentiality of proprietary, client and guest information
Job Criteria
Experience
No experience required
Job Location
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