Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career Development
flexible scheduling
workplace wellness programs
Job Description
Hilton Garden Inn Worcester is a premier 199-room convention hotel located in Worcester, Massachusetts, known for its commitment to hospitality excellence and exceptional guest service. As part of the globally recognized Hilton brand, the hotel provides a range of amenities and services designed to meet the needs of both business and leisure travelers. The establishment prides itself on delivering a welcoming, comfortable, and well-maintained environment, catering to diverse guests attending conventions, events, and community gatherings within the Worcester area. Hilton Garden Inn Worcester values a dynamic team culture where every member plays a vital role in upholding the hotel's high standards and contributing to its reputation as a top destination in the region.
The role of Room Attendant at Hilton Garden Inn Worcester is a full-time position designed for individuals who are dedicated, detail-oriented, and passionate about creating a clean and inviting environment for guests. This position directly impacts guests' satisfaction and overall experience by ensuring that their rooms and other assigned areas are impeccably maintained. As a Room Attendant, you will be responsible for cleaning and maintaining up to 19 guest rooms per shift, doing so efficiently and with a keen eye for detail. Tasks include making beds, changing linens, and replenishing essential supplies such as towels, toiletries, and other guest amenities.
In addition to guest rooms, you will be expected to vacuum, dust, and sanitize all surfaces while adhering to strict cleanliness and safety standards. The role also requires vigilance in identifying and reporting maintenance issues promptly to management to ensure guests encounter no inconveniences during their stay. Alongside room-specific duties, maintaining the cleanliness of hallways, stairwells, and common areas as assigned will be part of your responsibilities. Hilton Garden Inn Worcester encourages a culture of safety and security; therefore, adherence to hotel policies and safety procedures is mandatory to protect both guests and staff.
The position also offers opportunities to assist with special cleaning requests and perform other duties as assigned by supervisors, allowing you to engage fully with the team and contribute to various aspects of hotel operations. This role is an excellent opportunity for individuals looking to build their career in hospitality, offering professional growth in a supportive and inclusive work environment. Hilton Garden Inn Worcester takes pride in fostering a workplace where employees are respected, appreciated, and given opportunities to learn and advance their skills. Joining this team means becoming part of a vibrant community focused on making every guest stay memorable through outstanding cleanliness and service.
The role of Room Attendant at Hilton Garden Inn Worcester is a full-time position designed for individuals who are dedicated, detail-oriented, and passionate about creating a clean and inviting environment for guests. This position directly impacts guests' satisfaction and overall experience by ensuring that their rooms and other assigned areas are impeccably maintained. As a Room Attendant, you will be responsible for cleaning and maintaining up to 19 guest rooms per shift, doing so efficiently and with a keen eye for detail. Tasks include making beds, changing linens, and replenishing essential supplies such as towels, toiletries, and other guest amenities.
In addition to guest rooms, you will be expected to vacuum, dust, and sanitize all surfaces while adhering to strict cleanliness and safety standards. The role also requires vigilance in identifying and reporting maintenance issues promptly to management to ensure guests encounter no inconveniences during their stay. Alongside room-specific duties, maintaining the cleanliness of hallways, stairwells, and common areas as assigned will be part of your responsibilities. Hilton Garden Inn Worcester encourages a culture of safety and security; therefore, adherence to hotel policies and safety procedures is mandatory to protect both guests and staff.
The position also offers opportunities to assist with special cleaning requests and perform other duties as assigned by supervisors, allowing you to engage fully with the team and contribute to various aspects of hotel operations. This role is an excellent opportunity for individuals looking to build their career in hospitality, offering professional growth in a supportive and inclusive work environment. Hilton Garden Inn Worcester takes pride in fostering a workplace where employees are respected, appreciated, and given opportunities to learn and advance their skills. Joining this team means becoming part of a vibrant community focused on making every guest stay memorable through outstanding cleanliness and service.
Job Requirements
- High school diploma or equivalent preferred
- Prior experience in housekeeping or hospitality preferred but not required
- Ability to perform physical cleaning tasks including lifting bending and standing for extended periods
- Strong attention to detail and organizational skills
- Good communication skills
- Ability to work independently and as part of a team
- Knowledge of cleaning chemicals and safety procedures
Job Qualifications
- Prior experience in housekeeping or hospitality preferred but not required
- Strong attention to detail and organizational skills
- Ability to work independently and efficiently within a set timeframe
- Good communication skills and a positive attitude
- Physical stamina to perform cleaning tasks including lifting bending and standing for extended periods
- Knowledge of cleaning chemicals and safety procedures
Job Duties
- Clean and maintain 19 guest rooms per shift ensuring high standards of cleanliness and presentation
- Make beds change linens and replenish supplies such as towels toiletries and amenities
- Vacuum dust and sanitize all surfaces within assigned rooms
- Report any maintenance issues or damages to management promptly
- Follow hotel policies and safety procedures to ensure a secure environment for guests and staff
- Maintain cleanliness of hallways stairwells and common areas as needed
- Assist with special cleaning requests and other duties as assigned by supervisors
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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