Job Overview
Employment Type
Hourly
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
Highgate Hotels is a renowned real estate investment and hospitality management company with over 30 years of experience and an impressive portfolio of more than 400 hotels globally. Managing assets valued at over 15 billion dollars, Highgate operates across North America, Europe, the Caribbean, and Latin America. The company is recognized for its innovation in the hospitality sector, delivering expert guidance through every phase of the property lifecycle—from initial planning and development to recapitalization or disposition. Highgate is distinguished for its diverse portfolio, which includes bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts that emphasize contemporary programming and digital innovation. By leveraging industry-leading revenue management tools, Highgate proficiently identifies and responds to evolving market trends to optimize performance and enhance asset value. With a corporate team composed of seasoned hospitality leaders and global offices, Highgate is a trusted partner for leading ownership groups and major hotel brands worldwide. Their commitment to excellence is evident in their operational practices and the premium experiences they curate for guests. For more information, visit www.highgate.com.
Located in the vibrant Arts District and the historic French Quarter of New Orleans, Highgate’s luxury hotel embodies the unique charm and mystique of the city. Guests enjoy newly renovated accommodations complemented by impeccable service from a professional and courteous staff dedicated to ensuring a seamless stay. The House Attendant role is a critical position within the hotel, responsible for the maintenance and cleanliness of designated areas and equipment. This hourly position demands a keen eye for detail and a commitment to customer satisfaction, as the attendant is also tasked with delivering items to guestrooms, handling luggage assistance, and managing lost and found items according to hotel standards. The role requires physically demanding tasks such as buffing marble floors, shampooing carpets and furniture, and maintaining all hotel equipment. Furthermore, the House Attendant must be familiar with emergency procedures and perform special projects assigned by the Housekeeping Manager. This position offers individuals an opportunity to contribute to a landmark property’s reputation for quality and exceptional guest experiences in one of the most culturally rich and sought-after destinations in the United States.
Located in the vibrant Arts District and the historic French Quarter of New Orleans, Highgate’s luxury hotel embodies the unique charm and mystique of the city. Guests enjoy newly renovated accommodations complemented by impeccable service from a professional and courteous staff dedicated to ensuring a seamless stay. The House Attendant role is a critical position within the hotel, responsible for the maintenance and cleanliness of designated areas and equipment. This hourly position demands a keen eye for detail and a commitment to customer satisfaction, as the attendant is also tasked with delivering items to guestrooms, handling luggage assistance, and managing lost and found items according to hotel standards. The role requires physically demanding tasks such as buffing marble floors, shampooing carpets and furniture, and maintaining all hotel equipment. Furthermore, the House Attendant must be familiar with emergency procedures and perform special projects assigned by the Housekeeping Manager. This position offers individuals an opportunity to contribute to a landmark property’s reputation for quality and exceptional guest experiences in one of the most culturally rich and sought-after destinations in the United States.
Job Requirements
- High school diploma or equivalent
- relevant experience in hospitality preferred
- physical ability to lift, carry, push or pull heavy objects
- ability to stand for the duration of the shift
- strong communication skills
- customer service orientation
- ability to follow emergency procedures
Job Qualifications
- High school diploma or equivalent
- experience in a hotel or a related field preferred
- ability to exert up to 100 pounds of force occasionally and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects
- ability to stand during entire shift
- effective verbal and written communication skills
- ability to communicate with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner
Job Duties
- Buff marble floors daily according to hotel standards
- shampoo carpets in the public areas according to hotel standards
- shampoo furniture as needed
- handle all requests for luggage assistance in a friendly, efficient and courteous manner
- handle items for lost and found according to hotel standards
- clean guestrooms as needed
- have knowledge of and assist in all emergency procedures
- maintain hotel equipment in proper working order
- maintain storage of hotel equipment in proper area
- complete special projects as assigned by the Housekeeping Manager
- ensure overall guest satisfaction
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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