Housekeeping Associate - Franchise

San Diego, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Medical insurance

Vision Insurance

Dental Insurance

401(k) Plan

Long term insurance

Short term insurance

Paid Time Off

Job Description

Hilton Garden Inn and Homewood Suites are renowned brands under the Hilton portfolio, recognized for delivering exceptional guest experiences through comfort, convenience, and impeccable service. These hotels operate under independent franchise ownership, maintaining the trusted standards of the Hilton brand while serving diverse guests with a commitment to quality and hospitality. The establishments offer well-appointed accommodations, comprehensive amenities, and an inviting atmosphere for both business travelers and vacationers. Their dedication to brand consistency and customer satisfaction makes them standout choices in the competitive hospitality industry.

The role of the Housekeeping Associate within these properties is essential to preserving the cleanliness, ... Show More

Job Requirements

High school diploma or equivalent
Previous housekeeping or cleaning experience preferred
Ability to perform physical tasks including lifting bending and standing for extended periods
Ability to follow safety and chemical handling guidelines
Strong interpersonal skills and a positive attitude
Ability to work flexible hours including weekends and holidays
Must adhere to company policies and appearance guidelines

Job Qualifications

Strong communication skills
Ability to work independently and as part of a team
High attention to detail
Commitment to exceptional guest service
Knowledge of property layout and services
Understanding of emergency procedures and safety precautions
Ability to clearly communicate with associates guests and vendors
Flexibility to work varying shifts and schedules

Job Duties

Clean and service assigned guest rooms or suites including making beds vacuuming dusting and cleaning bathrooms and kitchens
Empty trash containers and replace liners
Restock guest amenities and housekeeping inventory
Remove and properly return guest trays dishes and silverware
Clean and vacuum exterior entry areas hallways elevators and landings
Maintain linen closets and supply areas in a clean organized manner
Ensure guest laundry and dry-cleaning orders are processed promptly
Report maintenance issues or unusual room conditions to leadership immediately
Respond to guest requests and complaints with professionalism and escalate when needed
Ensure all rooms and suites are secured upon exiting
Sort soiled linen by type and process according to brand and property standards
Wash dry fold and store linen ensuring quality standards are met
Organize linen by type and maintain neat storage racks and carts
Formulate washing formula for stained loads and other laundry products
Communicate any maintenance and upkeep issues to leadership or Engineering
Suggest methods for increasing laundry efficiency
Handle chemicals and equipment as trained and according to SDS guidelines
Collect soiled linen from housekeeping carts and deliver to laundry
Maintain and stock housekeeping carts with supplies and linen
Strip vacant dirty rooms removing trash sheets pillowcases and used towels following safety protocols
Transport clean linen to floor storage rooms and replenish PAR levels
Remove trash and soiled linen from pool areas public spaces and service areas
Clean public areas including lobbies restrooms offices and hallways
Assist with deep cleaning tasks such as carpet shampooing window cleaning and high-dusting
Run items to guests or assist housekeepers as needed
Complete assigned tasks from supervisors managers or front desk
Follow all room-status procedures including only stripping rooms confirmed as vacant dirty and reporting occupied rooms
Wear proper uniform and name badge and follow appearance guidelines
Provide personal attention responsibility and teamwork in guest service
Listen apologize with empathy find a solution and follow through on guest problems
Use best judgment to ensure guest satisfaction
Follow proper key control procedures
Report potential security problems and suspicious situations
Maintain knowledge of property layout amenities and emergency procedures

Job Criteria

Experience

No experience required

Job Location

Don't Stop At One Job - There's More

Create a free profile

We'll match you with best jobs

Get job offers faster

Create Your Profile

Search For More Opportunities:

More Jobs Like This: