Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Medical insurance
Vision Insurance
Dental Insurance
401(k) Plan
Long term insurance
Short term insurance
Paid Time Off
Job Description
Hilton Garden Inn and Homewood Suites are renowned brands under the Hilton portfolio, recognized for delivering exceptional guest experiences through comfort, convenience, and impeccable service. These hotels operate under independent franchise ownership, maintaining the trusted standards of the Hilton brand while serving diverse guests with a commitment to quality and hospitality. The establishments offer well-appointed accommodations, comprehensive amenities, and an inviting atmosphere for both business travelers and vacationers. Their dedication to brand consistency and customer satisfaction makes them standout choices in the competitive hospitality industry.
The role of the Housekeeping Associate within these properties is essential to preserving the cleanliness, organization, and guest satisfaction that Hilton Garden Inn and Homewood Suites are known for. This position is dynamic and involves performing a variety of essential housekeeping functions across both properties, sometimes within the same shift. Responsibilities include maintaining guest rooms and suites, managing laundry operations, maintaining public areas, and fulfilling houseperson duties. The Housekeeping Associate plays a critical role in ensuring that all areas meet the high standards set by Hilton’s brand guidelines. This multi-facet role demands flexibility, attention to detail, and a commitment to providing guests with a clean and comfortable environment.
As a Housekeeping Associate, you will be expected to clean and service guest rooms, including making beds, vacuuming, dusting, and cleaning bathrooms and kitchens. This includes restocking guest amenities and housekeeping inventory to ensure every guest finds what they need. Additionally, you will be responsible for emptying trash containers, maintaining linen closets, and ensuring rooms and suites are secured. Laundry responsibilities include sorting soiled linens, operating washing and drying equipment following safety and chemical handling guidelines, folding, and storing clean linens while maintaining quality standards.
The houseperson duties extend to collecting soiled linens, maintaining housekeeping carts, stripping rooms according to front desk updates, and performing public space cleaning tasks such as deep cleaning carpets, windows, and lobbies. Throughout your duties, you will interact with guests, responding to their requests and resolving any complaints with professionalism, promoting a positive guest experience. The position requires wearing the proper uniform, adhering to appearance guidelines, and maintaining key control and security awareness at all times.
This position requires the ability to work independently as well as part of a team, with a strong focus on attention to detail and guest satisfaction. Flexibility to work varying schedules, shifts, and hours is essential due to the 24/7 nature of hotel operations. The Housekeeping Associate will receive training and may be assigned to various roles and locations within the two properties based on business needs. Full-time team members benefit from medical, vision, and dental insurance options, a 401(k) plan, and long/short-term insurance, supporting their health and financial security. Joining Hilton Garden Inn and Homewood Suites as a Housekeeping Associate offers an opportunity to contribute meaningfully to guest experiences while working within two well-respected hospitality brands.
The role of the Housekeeping Associate within these properties is essential to preserving the cleanliness, organization, and guest satisfaction that Hilton Garden Inn and Homewood Suites are known for. This position is dynamic and involves performing a variety of essential housekeeping functions across both properties, sometimes within the same shift. Responsibilities include maintaining guest rooms and suites, managing laundry operations, maintaining public areas, and fulfilling houseperson duties. The Housekeeping Associate plays a critical role in ensuring that all areas meet the high standards set by Hilton’s brand guidelines. This multi-facet role demands flexibility, attention to detail, and a commitment to providing guests with a clean and comfortable environment.
As a Housekeeping Associate, you will be expected to clean and service guest rooms, including making beds, vacuuming, dusting, and cleaning bathrooms and kitchens. This includes restocking guest amenities and housekeeping inventory to ensure every guest finds what they need. Additionally, you will be responsible for emptying trash containers, maintaining linen closets, and ensuring rooms and suites are secured. Laundry responsibilities include sorting soiled linens, operating washing and drying equipment following safety and chemical handling guidelines, folding, and storing clean linens while maintaining quality standards.
The houseperson duties extend to collecting soiled linens, maintaining housekeeping carts, stripping rooms according to front desk updates, and performing public space cleaning tasks such as deep cleaning carpets, windows, and lobbies. Throughout your duties, you will interact with guests, responding to their requests and resolving any complaints with professionalism, promoting a positive guest experience. The position requires wearing the proper uniform, adhering to appearance guidelines, and maintaining key control and security awareness at all times.
This position requires the ability to work independently as well as part of a team, with a strong focus on attention to detail and guest satisfaction. Flexibility to work varying schedules, shifts, and hours is essential due to the 24/7 nature of hotel operations. The Housekeeping Associate will receive training and may be assigned to various roles and locations within the two properties based on business needs. Full-time team members benefit from medical, vision, and dental insurance options, a 401(k) plan, and long/short-term insurance, supporting their health and financial security. Joining Hilton Garden Inn and Homewood Suites as a Housekeeping Associate offers an opportunity to contribute meaningfully to guest experiences while working within two well-respected hospitality brands.
Job Requirements
- High school diploma or equivalent
- Previous housekeeping or cleaning experience preferred
- Ability to perform physical tasks including lifting bending and standing for extended periods
- Ability to follow safety and chemical handling guidelines
- Strong interpersonal skills and a positive attitude
- Ability to work flexible hours including weekends and holidays
- Must adhere to company policies and appearance guidelines
Job Qualifications
- Strong communication skills
- Ability to work independently and as part of a team
- High attention to detail
- Commitment to exceptional guest service
- Knowledge of property layout and services
- Understanding of emergency procedures and safety precautions
- Ability to clearly communicate with associates guests and vendors
- Flexibility to work varying shifts and schedules
Job Duties
- Clean and service assigned guest rooms or suites including making beds vacuuming dusting and cleaning bathrooms and kitchens
- Empty trash containers and replace liners
- Restock guest amenities and housekeeping inventory
- Remove and properly return guest trays dishes and silverware
- Clean and vacuum exterior entry areas hallways elevators and landings
- Maintain linen closets and supply areas in a clean organized manner
- Ensure guest laundry and dry-cleaning orders are processed promptly
- Report maintenance issues or unusual room conditions to leadership immediately
- Respond to guest requests and complaints with professionalism and escalate when needed
- Ensure all rooms and suites are secured upon exiting
- Sort soiled linen by type and process according to brand and property standards
- Wash dry fold and store linen ensuring quality standards are met
- Organize linen by type and maintain neat storage racks and carts
- Formulate washing formula for stained loads and other laundry products
- Communicate any maintenance and upkeep issues to leadership or Engineering
- Suggest methods for increasing laundry efficiency
- Handle chemicals and equipment as trained and according to SDS guidelines
- Collect soiled linen from housekeeping carts and deliver to laundry
- Maintain and stock housekeeping carts with supplies and linen
- Strip vacant dirty rooms removing trash sheets pillowcases and used towels following safety protocols
- Transport clean linen to floor storage rooms and replenish PAR levels
- Remove trash and soiled linen from pool areas public spaces and service areas
- Clean public areas including lobbies restrooms offices and hallways
- Assist with deep cleaning tasks such as carpet shampooing window cleaning and high-dusting
- Run items to guests or assist housekeepers as needed
- Complete assigned tasks from supervisors managers or front desk
- Follow all room-status procedures including only stripping rooms confirmed as vacant dirty and reporting occupied rooms
- Wear proper uniform and name badge and follow appearance guidelines
- Provide personal attention responsibility and teamwork in guest service
- Listen apologize with empathy find a solution and follow through on guest problems
- Use best judgment to ensure guest satisfaction
- Follow proper key control procedures
- Report potential security problems and suspicious situations
- Maintain knowledge of property layout amenities and emergency procedures
Job Criteria
Experience
No experience required
Job Location
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