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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $62,000.00 - $70,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
health savings plan
Flexible savings plan
Colleague Discounted Room Rates
Paid Time Off
Paid holidays
Referral Bonus
growth opportunities
Recognition and rewards
basic life insurance
sick days
401(k) Plan
Employee stock purchase plan
complimentary parking
complimentary meals during shifts
Employee assistance program
Hyatt property restaurant discount
Job Description
Cheyenne Mountain Resort, Destination by Hyatt, is a distinguished 4-star full-service resort located on 25 acres of lush greenery in Southern Colorado Springs. Established in 1985, this resort offers breathtaking views of the mountains and a variety of recreational activities such as golf, swimming, and tennis, creating a unique and inviting atmosphere for guests seeking a memorable getaway. The resort prides itself on delivering exceptional service, positioning itself as a premier destination that balances luxury with comfort. Hyatt, the parent company, is known globally for its commitment to exceptional hospitality, a supportive work environment, and ample career advancement opportunities for... Show More
Job Requirements
- Must be authorized to work in the United States
- 2-3 years of progressive hotel housekeeping experience
- proficiency in Microsoft Word, Excel, and HotSOS
- strong communication and interpersonal skills
- ability to lead and motivate a team
- knowledge of housekeeping operations and safety compliance
- ability to manage inventory and budget
- capacity to handle guest complaints effectively
- excellent organizational skills
Job Qualifications
- Authorized to work in the United States
- refined verbal and written communication skills
- demonstrated ability to effectively interact with diverse backgrounds
- 2-3 years progressive hotel housekeeping experience
- service oriented style with professional presentation skills
- hotel or hospitality degree an asset but not required
- high energy and entrepreneurial spirit
- motivational leader
- effective communicator
- proficient in Microsoft Word, Excel, and HotSOS
- excellent organizational, interpersonal, and administrative skills
Job Duties
- Create and execute procedures to assist the hotel in reaching service scores on guest and colleague surveys
- report and collaborate with the Executive Housekeeper to resolve challenges
- support the Housekeeping and Laundry Department working closely with other departments
- supervise, coach, and motivate Housekeeping and Laundry Department staff
- manage and perform quarterly linen inventory
- perform daily walk-throughs to ensure health and safety compliance
- handle colleague issues with prompt response time
- maintain visibility at pre-shift and department meetings
- analyze guest satisfaction results and implement action plans
- organize team building activities
- encourage active participation in achieving divisional goals
- apply consistent accountability and follow through
- recruit, select, and develop housekeeping professionals
- assist in ensuring department delivers brand promise and exceptional service
- handle guest and internal customer complaints courteously and efficiently
- maintain positive guest and colleague interactions
- ensure housekeeping services are available and efficient
- focus on improving productivity and managing costs
- embrace new technology and equipment
- provide input into budget preparation and management
- assign responsibilities and check performance
- understand cleaning products and their economical use
- ensure workplace is adequately equipped and organized
- assist in conducting inventory checks
- conduct daily pre-shift briefings
- ensure liaison with Engineering on cleaning schedules and follow up on pending work orders
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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