Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $25.00
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Work Schedule

Standard Hours
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Benefits

competitive pay
Career development opportunities
inclusive work environment
Paid Time Off
Health Insurance
Employee Discounts
Retirement Plan

Job Description

Marriott International is a globally recognized leader in the hospitality industry, admired for its commitment to exceptional guest experiences and a strong culture of inclusion and diversity. Among its prestigious brands is Gaylord Hotels, known for delivering extraordinary venues and innovative services that bring people together in remarkable ways. Located in Chula Vista, California, Gaylord Hotels is an integral part of the Marriott International family, offering both guests and employees a unique environment where creativity, entrepreneurship, and big-hearted service are the foundation of every interaction.

Gaylord Hotels emphasize career growth, inclusivity, and providing its associates, known as STARs, with not only employment but a meaningful purpose and sense of belonging. STARs are the dedicated professionals who drive the brand forward, engaging guests with thoughtful and memorable service beyond what is expected of a traditional hotel. Gaylord Hotels invests heavily in training, development, and providing a workplace culture that honors diversity, ensuring everyone feels valued and has access to equal opportunities. This role as a Guest Environment Expert at Gaylord Hotels in Chula Vista carries the organization's signature dedication to quality and guest satisfaction within a well-established hospitality environment.

The Guest Environment Expert plays a critical role in maintaining the premier standards of cleanliness and appearance throughout the hotel, ensuring that each guest enjoys a safe, comfortable, and inviting space. This full-time, non-management position offers a competitive wage of $25.00 per hour and requires a hands-on approach to a range of housekeeping tasks. The Guest Environment Expert is empowered to act independently within the hotel environment to meet guest needs efficiently and skillfully, from cleaning rooms and public areas to fulfilling guest requests and managing stocking operations. Physical stamina and a commitment to safety are fundamental, as this role involves standing, walking, and performing physical tasks such as lifting, carrying, pushing, and pulling items up to 50 pounds.

More than just housekeeping, this position contributes significantly to the overall guest experience by ensuring the environment is immaculate and welcoming. The role demands adherence to Marriott International’s policies and procedures, emphasizing professionalism in appearance and communication. The expert contributes to a safe working environment, maintains confidentiality, and consistently upholds rigorous quality standards. Joining Gaylord Hotels means becoming part of a team that celebrates individual backgrounds and fosters a culture of respect and opportunity. This commitment to diversity and inclusion is embedded into every aspect of their operations and is a cornerstone of the company’s ethos.

For individuals passionate about hospitality and dedicated to making every guest interaction exceptional, this role presents an opportunity to be part of a leading hotel brand. The company’s emphasis on personal growth means associates can look forward to career development possibilities within the expansive Marriott International network. Moreover, being part of Gaylord Hotels allows employees to work in an environment that values innovation and encourages employees to bring their best selves to work each day. This job is ideally suited for someone who thrives in a dynamic, guest-centric environment and takes pride in delivering consistently high standards. The benefits and environment at Gaylord Hotels help ensure employees are motivated, supported, and recognized for their contributions, making this more than a job — it’s a meaningful career path in the hospitality sector.

Job Requirements

  • high school diploma or equivalent
  • prior housekeeping or cleaning experience preferred
  • physically able to stand, walk, lift, carry, push, and pull up to 50 pounds
  • willingness to adhere to company policies and procedures
  • ability to maintain confidentiality
  • professional personal appearance and communication

Job Qualifications

  • high school diploma or equivalent
  • previous housekeeping experience preferred
  • ability to lift and move objects up to 50 pounds
  • strong attention to detail
  • good communication skills
  • ability to work independently and as part of a team

Job Duties

  • clean guest rooms and public spaces
  • stock housekeeping carts and supplies
  • respond promptly to guest requests
  • maintain cleanliness and appearance of hotel areas
  • follow safety and hygiene protocols
  • uphold company policies and procedures
  • report maintenance issues

Job Criteria

Experience

Entry Level (1-2 years)


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