Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Exact $23.50
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Career development opportunities
Employee wellness programs

Job Description

Gaylord Pacific Resort & Convention Center, located in Chula Vista, California, is a premier hospitality establishment known for its exceptional service and luxurious accommodations. As part of the distinguished Gaylord Hotels brand portfolio under Marriott International, this resort offers a unique blend of sophisticated amenities and expansive convention facilities designed to meet the needs of both leisure travelers and business clientele. The resort prides itself on providing memorable guest experiences by creating inviting and meticulously maintained environments that enhance comfort and satisfaction. This commitment to excellence reflects Marriott International's overarching brand values, emphasizing inclusivity, diversity, and a welcoming approach to all guests and employees alike.

The position of Guest Environment Expert at Gaylord Pacific Resort & Convention Center is a full-time, non-management role that plays a critical part in maintaining the high standards of cleanliness and overall appearance throughout the hotel. Earning a competitive wage of $23.50 per hour, this role goes beyond simple housekeeping; it is centered on crafting an extraordinary guest experience by ensuring every guest space is spotless, welcoming, and well-stocked. Guest Environment Experts are entrusted with a broad range of responsibilities including cleaning rooms and public spaces, delivering guest requests, and managing housekeeping supplies with a strong sense of initiative and attention to detail.

This role demands a hands-on approach to work, requiring physical stamina and the ability to lift, carry, push, and pull objects weighing up to 50 pounds without assistance. The Guest Environment Expert is a vital member of the housekeeping team, empowered to proactively address any needs in their assigned areas to contribute to a seamless guest environment. Beyond the physical duties, success in this position depends on maintaining professional standards in personal appearance and communication, adhering strictly to company policies and safety protocols, and upholding confidentiality and quality standards at all times.

Working as a Guest Environment Expert at Gaylord Pacific Resort & Convention Center means becoming part of a team that values creativity, entrepreneurial spirit, and dedication to service. Employees, known as STARs, enjoy a supportive work environment rich with opportunities for professional growth and development within Marriott International’s expansive network. The resort fosters a culture of inclusion and respect for diverse backgrounds, ensuring every associate feels valued and empowered to bring their best to work each day.

Joining Gaylord Pacific Resort & Convention Center offers more than just a job; it provides a chance to be part of a storied hospitality tradition that prioritizes exceptional service and memorable experiences. As part of the wider Gaylord Hotels family, employees benefit from comprehensive training, career advancement potential, and a vibrant workplace culture that celebrates individuality and teamwork. This role is ideal for individuals passionate about creating beautiful, clean environments and delivering warm, attentive service that leaves a lasting impression on guests. If you are energetic, reliable, and committed to exceeding guest expectations, the Guest Environment Expert position offers a rewarding career path within one of California’s most respected resorts.

Job Requirements

  • high school diploma or equivalent
  • able to stand, sit, or walk for extended periods
  • capable of lifting, carrying, pushing, and pulling up to 50 pounds without assistance
  • understand and follow safety protocols
  • flexible work schedule availability
  • no management experience required
  • must adhere to company uniform and appearance standards

Job Qualifications

  • high school diploma or equivalent preferred
  • previous housekeeping experience is an advantage
  • ability to work efficiently in a fast-paced environment
  • strong attention to detail
  • good communication skills
  • physical ability to perform tasks requiring lifting and extended periods of standing and walking

Job Duties

  • clean guest rooms and public spaces thoroughly
  • deliver guest requests promptly and courteously
  • stock housekeeping carts with necessary supplies
  • maintain cleanliness and appearance of all hotel areas
  • follow safety and company policies strictly
  • assist team members as needed
  • report maintenance issues or guest concerns

Job Criteria

Experience

Entry Level (1-2 years)


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