Housekeeping

Hampton, VA, USA|

Job Overview

Benefits

Easy to follow training programs

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

401K with company match

Paid Time Off

Sundays Off

No late shifts

flexible schedules

Weekly Payroll

Job Description

InTown Suites is a well-established extended stay hotel brand known for providing affordable, comfortable, and convenient accommodations primarily catering to long-term guests. The company operates numerous properties throughout the United States, with a strong commitment to delivering excellent customer experiences and maintaining quality standards throughout their hotels. InTown Suites focuses on creating a welcoming environment where guests feel valued and cared for, emphasizing the importance of cleanliness, safety, and exceptional guest service. The company prides itself on fostering a workplace culture where employees genuinely believe in and are passionate about the service they provide, making it an enjoyable and fulfilling place to work. The employment type for this position is typically full-time or part-time with competitive wage offerings and additional employee benefits detailed below.

The Housekeeper position at InTown Suites located at 1375 Northside Drive, NW, Atlanta, Georgia 30318, plays a critical role in upholding the hotel's reputation for cleanliness and guest satisfaction. The role involves performing comprehensive cleaning tasks within guest rooms, hallways, laundry areas, and common spaces to meet the company’s high standards for hygiene and presentation. As a Housekeeper, you will be responsible for routine cleaning duties as well as deep cleaning to ensure all guest accommodations are spotless and inviting when ready for occupancy. This position requires a strong attention to detail and physical stamina to perform cleaning tasks that may involve bending, reaching overhead, and moving heavy items. You will also be expected to maintain housekeeping supplies and equipment, communicate effectively with supervisors and team members, and respond promptly to any safety or guest concerns. The Housekeeper is key to achieving superior customer service by interacting positively with guests and contributing to a clean, safe, and welcoming hotel environment. This role is ideal for individuals who take pride in their work and enjoy a fast-paced, dynamic hotel setting where their efforts directly impact the guest experience. Furthermore, the position benefits from ongoing training programs and a supportive team atmosphere to help new hires quickly acclimate and succeed. The work environment includes standing for eight-hour shifts indoors on various flooring types, and occasional exposure to outdoor weather conditions as part of maintaining the hotel property’s exterior areas. Overall, the Housekeeper role at InTown Suites offers a meaningful opportunity to contribute to guest satisfaction and be part of a dedicated hospitality team committed to excellence.

Job Requirements

High school diploma or equivalent preferred
Previous housekeeping or cleaning experience preferred
Ability to stand for long periods
Capability to lift and move up to 50 pounds
Basic understanding of cleaning equipment operation
Strong attention to detail
Good communication skills
Ability to work independently and as part of a team
Flexibility to work weekends and holidays as needed
Willingness to adhere to company policies and safety standards

Job Qualifications

Possess good knowledge of housekeeping/laundry standard operating procedures and techniques
Ability to follow instructions, directions and meet deadlines
Ability to clean the minimum required rooms per shift
Ability to scrub and scour surfaces, extend arms overhead when performing cleaning tasks and the ability to stoop, bend and squat
Ability to step in and perform a variety of housekeeping/laundry positions in response to business needs
Ability to visually inspect guest rooms, public areas, service areas, etc. for quality in cleanliness and presentation
Ability to manage multiple activities often in stressful situations and with time constraints

Job Duties

Clean guest rooms according to company standard operating procedures
Remove trash and miscellaneous debris from guest rooms and surrounding areas
Ensure all areas of hotel are up to company standards even if not assigned cleaning area
Clean bath area including tub, toilet, sinks, walls, lights, removing and replacing bath linens
Clean kitchen and dining area including refrigerator, microwave, sink, counters, cabinets, and tables
Clean floors by vacuuming and washing floors according to standard operating procedures
Maintain all furnishings by dusting and polishing furniture and appliances
Maintain outside of room appearance by cleaning siding, A/C grill, doors, and windows
Notify Head Guest Room Attendant of room readiness
Keep supplies ready by restocking housekeeping cart at the end of shift
Operate housekeeping equipment by following standard operating procedures
Notify supervisor immediately of any safety and/or security violations of policy
Notify supervisor immediately of any guest concerns
Maintain superior customer service when interacting with guests