HOUSEKEEPER/ROOM ATTENDANT | FULL TIME

Job Overview

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Employment Type

Full-time
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Work Schedule

Day Shifts
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
College Saving Plan
Employee stock purchase plan
Paid Family Bonding Time
Adoption assistance
Discounted and complimentary rooms
free colleague meals
Well-being assistance
educational assistance

Job Description

Hyatt is a globally recognized leader in the hospitality industry, renowned for its commitment to delivering outstanding service and creating memorable experiences for guests worldwide. With a portfolio that includes luxury hotels, resorts, and boutique properties, Hyatt stands out by fostering an environment where associates are valued and empowered to exceed guest expectations. The company is driven by a strong culture of hospitality, integrity, and innovation, making it a premier choice for travelers and a sought-after workplace for hospitality professionals. Hyatt's property, Thompson Austin, exemplifies this ethos with its unique blend of luxury and local culture. Featuring 212 luxury guestrooms and suites, along with 17 residences, Thompson Austin is a beacon of modern sophistication combined with authentic Austin charm. Guests enjoy amenities such as a 10,000-square-foot wellness center, a variety of upscale dining options, an expansive pool deck with private cabanas, and over 10,000 square feet of versatile event space. Additionally, the 193-room tommie Austin offers a fresh, spirited hospitality experience tailored to adventurous travelers who appreciate art, community, and personalized service. The hotel boasts a bespoke coffee and wine shop and encourages guests to explore the dynamic local scene while enjoying warm and attentive service. This vibrant setting is further enhanced by re-imagined cantina-themed dining spaces, including a 13,000-square-foot indoor-outdoor oasis, The 5th Street Diner, and The Royale Room, serving both locals and visitors in an inviting atmosphere. Hyatt also integrates residential and retail elements within this mixed-use development, including the Sienna residential tower and a state-of-the-art 7,000-square-foot fitness and simulator center known as the "T" Box.

The role of the Room Attendant at Hyatt is crucial in upholding the hotel’s reputation for excellence. This position focuses on maintaining the cleanliness, order, and overall presentation of guest rooms to ensure a welcoming and comfortable environment. Room Attendants play a vital role by carefully attending to details in guest accommodations, using efficient cleaning techniques, and adhering to Hyatt’s high standards of hygiene and safety. The role requires strong communication skills as attendants frequently interact with guests to fulfill requests and respond to inquiries, contributing significantly to guest satisfaction and loyalty. Prior experience in housekeeping is preferred to thrive in this fast-paced role, where flexibility in schedule including day, evening, weekend, and holiday shifts is essential. Physical stamina is also required, as the job involves lifting, pulling, pushing moderate weights, and standing for extended periods. Hyatt offers an engaging and rewarding work environment where associates have access to career advancement opportunities, supportive management, and a comprehensive benefits package. This position not only demands exceptional performance but also rewards dedication with competitive pay and a range of benefits, exemplifying what Hyatt calls "The Hyatt Touch." The role is open to all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, reflecting Hyatt’s inclusive and welcoming culture. This opportunity is perfect for individuals passionate about hospitality and eager to contribute to a distinguished global brand by delivering superior guest experiences with a personalized touch.

Job Requirements

  • Prior housekeeping experience preferred
  • Strong communication skills
  • Ability to lift, pull, and push moderate weight
  • Ability to stand for long periods of time
  • Flexible schedule - willing and able to work day shifts, evening shifts, weekends and holidays
  • Pass background check
  • Be at least 18 years old

Job Qualifications

  • Previous housekeeping experience preferred
  • Strong verbal and written communication skills
  • Ability to lift, pull, and push moderate weight
  • Ability to stand for long periods of time
  • Genuine desire to satisfy the needs of others in a fast-paced environment
  • Flexible schedule availability including day, evening, weekend, and holiday shifts

Job Duties

  • Maintain the cleanliness and orderliness of assigned guest rooms
  • Respond promptly and courteously to guest requests and inquiries
  • Use appropriate cleaning techniques and materials to ensure high hygiene standards
  • Restock guest room supplies and amenities
  • Report any maintenance issues or damage to management
  • Follow all health and safety regulations
  • Collaborate with team members to ensure efficient room turnover

Job Criteria

Experience

Mid Level (3-7 years)


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