Housekeeper/Room Attendant

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
retirement plans
Training and development programs

Job Description

Thompson Houston, located in the vibrant city of Houston, Texas, is a luxurious hotel known for its architecturally stunning 36-story skyscraper which houses both the hotel and The Residences at the Allen. This landmark stands as a stylish beacon in the city, attracting a diverse clientele ranging from influential local residents and seasoned globetrotters to cultural tastemakers. Situated in the lush surroundings of Buffalo Bayou Park, Thompson Houston offers a tranquil oasis amid the urban hustle, blending natural beauty with sophisticated amenities. The hotel embodies a blend of modern design, exceptional service, and cultural richness, creating an ideal space for guests to relax, connect, and celebrate.

As part of the Hyatt family, Thompson Houston adheres to Hyatt's well-known commitment to delivering outstanding guest experiences through attentive and caring associates. At Hyatt, the key to success is the focus on efficient service combined with meaningful interactions that make every guest's stay memorable. This philosophy forms the backbone of the hotel’s operations and guest relations.

The Room Attendant role at Thompson Houston is a crucial part of the housekeeping team responsible for maintaining the highest cleanliness and comfort standards within the guest rooms. This role ensures that each guest experiences impeccable cleanliness in a welcoming environment, in line with the hotel’s reputed service quality. The Room Attendant will be tasked with cleaning and servicing guest rooms with great attention to detail while also providing friendly and effective communication with guests when needed. Previous cleaning experience is highly valued, and the ability to interact politely and helpfully with guests enhances the overall guest experience.

This position is perfect for individuals who thrive in fast-paced, service-oriented environments, and who possess a genuine desire to meet the needs of others. The role includes physical tasks such as lifting, pulling, and pushing moderate weights, requiring a certain level of physical stamina. Through this position, individuals contribute directly to the guest's satisfaction by ensuring that their rooms meet and exceed the expected standards of the Thompson Houston brand and Hyatt’s global hospitality principles.

Joining Thompson Houston means becoming part of a prestigious hospitality team that values dedication, professionalism, and a passion for elevating the guest experience. The role offers a unique opportunity to work in a landmark location that represents both luxury and the spirit of Houston city life. It provides a rewarding career path for those motivated by service excellence and teamwork in the hotel industry.

Job Requirements

  • High school diploma or equivalent
  • Previous cleaning experience preferred
  • Ability to communicate effectively
  • Physical stamina to perform tasks
  • Ability to lift, pull, and push moderate weight
  • Willingness to work flexible hours
  • Attention to detail

Job Qualifications

  • Desire to satisfy the needs of others in a fast-paced environment
  • Refined verbal and written communication skills
  • Ability to lift, pull, and push moderate weight
  • Previous cleaning experience preferred
  • Basic knowledge of housekeeping procedures
  • Customer service skills
  • Ability to work in a team environment

Job Duties

  • Maintain cleanliness of assigned guest rooms
  • Communicate courteously with guests
  • Replace linens and amenities
  • Report any maintenance issues
  • Adhere to health and safety standards
  • Assist with laundry duties
  • Follow hotel policies and procedures

Job Criteria

Experience

Entry Level (1-2 years)


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