Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Disability insurance
Employee assistance program
Professional development opportunities
Equal opportunity employer
Job Description
Home 2 Suites Ft. Myers is a reputable extended-stay hotel known for its commitment to providing a comfortable and welcoming environment for both business and leisure travelers. Situated in the vibrant city of Ft. Myers, this hotel is part of a growing hospitality brand that emphasizes quality service and guest satisfaction. With modern amenities and a focus on convenience, Home 2 Suites Ft. Myers strives to create a home-like atmosphere for its guests, offering spacious suites equipped with kitchenettes and ample living space. The hotel appeals to customers seeking both short-term and extended accommodations, combining affordability with premium hospitality standards.
The role of a Housekeeper at Home 2 Suites Ft. Myers is pivotal in upholding the high standards of cleanliness and guest satisfaction that the brand is known for. This position involves performing routine cleaning and maintenance duties across various areas of the hotel, ensuring that every guest room and public space is impeccably maintained and stocked. The housekeeper is responsible for making beds with fresh linens, removing dirty linen, cleaning and disinfecting bathrooms, kitchens, and other assigned areas, and replenishing supplies in accordance with hotel standards. Attention to detail is crucial, as the role requires cleaning mirrors, windows, furniture, and appliances, as well as ensuring that marketing collateral and guest amenities are neatly arranged and restocked.
Beyond the physical duties, the housekeeper represents the ‘Baywood Ambassador’ ethos, consistently modeling professionalism, warm guest interaction, and teamwork. This includes upholding a polished grooming and behavior standard, warmly greeting guests and colleagues, actively listening and responding to guest needs, and working cooperatively with team members to ensure a seamless guest experience. The housekeeper also acts as an informal safety and quality inspector, monitoring the cleanliness, safety, and overall condition of the hotel and promptly reporting any discrepancies or maintenance needs.
The role demands physical stamina and the ability to perform light to moderately heavy labor, including lifting and carrying up to 40 pounds, bending, stooping, and standing for extended periods. Effective communication skills are essential for reading and understanding safety instructions, chemical labels, and housekeeping forms, as well as for reporting issues to management clearly and professionally. While prior hotel experience is preferred, candidates with two or more years of related customer service experience or on-the-job training are also considered. A basic education level, at least up to grade 9, is expected.
Home 2 Suites Ft. Myers values a safe and inclusive work environment, complying with Equal Employment Opportunity standards. The hotel encourages employees to follow proper safety guidelines, use protective gear when necessary, and contribute to a workplace culture that prioritizes guest satisfaction and employee well-being. This Housekeeper position offers a fulfilling opportunity to be part of a dedicated team, helping to create memorable stays for guests by maintaining impeccable cleanliness and service throughout the property.
The role of a Housekeeper at Home 2 Suites Ft. Myers is pivotal in upholding the high standards of cleanliness and guest satisfaction that the brand is known for. This position involves performing routine cleaning and maintenance duties across various areas of the hotel, ensuring that every guest room and public space is impeccably maintained and stocked. The housekeeper is responsible for making beds with fresh linens, removing dirty linen, cleaning and disinfecting bathrooms, kitchens, and other assigned areas, and replenishing supplies in accordance with hotel standards. Attention to detail is crucial, as the role requires cleaning mirrors, windows, furniture, and appliances, as well as ensuring that marketing collateral and guest amenities are neatly arranged and restocked.
Beyond the physical duties, the housekeeper represents the ‘Baywood Ambassador’ ethos, consistently modeling professionalism, warm guest interaction, and teamwork. This includes upholding a polished grooming and behavior standard, warmly greeting guests and colleagues, actively listening and responding to guest needs, and working cooperatively with team members to ensure a seamless guest experience. The housekeeper also acts as an informal safety and quality inspector, monitoring the cleanliness, safety, and overall condition of the hotel and promptly reporting any discrepancies or maintenance needs.
The role demands physical stamina and the ability to perform light to moderately heavy labor, including lifting and carrying up to 40 pounds, bending, stooping, and standing for extended periods. Effective communication skills are essential for reading and understanding safety instructions, chemical labels, and housekeeping forms, as well as for reporting issues to management clearly and professionally. While prior hotel experience is preferred, candidates with two or more years of related customer service experience or on-the-job training are also considered. A basic education level, at least up to grade 9, is expected.
Home 2 Suites Ft. Myers values a safe and inclusive work environment, complying with Equal Employment Opportunity standards. The hotel encourages employees to follow proper safety guidelines, use protective gear when necessary, and contribute to a workplace culture that prioritizes guest satisfaction and employee well-being. This Housekeeper position offers a fulfilling opportunity to be part of a dedicated team, helping to create memorable stays for guests by maintaining impeccable cleanliness and service throughout the property.
Job Requirements
- Some high school education preferred
- Previous hotel experience preferred or 2+ years related customer service experience
- Ability to read and understand chemical labels and safety data sheets
- Ability to communicate effectively with guests and co-workers
- Ability to work within scheduling guidelines
- Ability to work independently
- Ability to follow safety procedures
- Physical ability to lift up to 40 lbs and perform physical labor
- Ability to perform frequent bending, stooping, reaching, walking, and standing
- Willingness to adhere to brand standards and procedures
Job Qualifications
- Some high school education (grade 9) preferred
- Previous hotel experience preferred
- Ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual hotel housekeeping experience
- Ability to read and understand and communicate chemical labels, and Safety Data Sheets, Instructions
- Ability to gain knowledge of applicable franchise standards and procedures
- Ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management
- Ability to read and comprehend manuals
- Ability to positively communicate with guests and co-workers
- Ability to work within scheduling guidelines
- Ability to work with minimal or no supervision
- Ability to follow schedule and ability to perform physical labor
- Requires ability to perform light to moderately heavy housekeeping duties using the approved chemicals and equipment
Job Duties
- Makes beds neatly with fresh linen including sheets, duvet, blankets and pillow cases
- Makes rollaway beds, cribs, and sofa bed
- Removes dirty linen
- Picks up debris/trash from floors, removes and empties trash in wastebaskets, cleans mirrors and shelves, closet, in-room safe (if not being used)
- Inspects and restocks collateral
- Wipes door frames, window sills, walls and baseboards, and arranges furniture properly
- Cleans appliances, equipment, furniture and cupboards
- High-dusts artwork
- If applicable: Remove trash, sweep, dust any balcony/patio areas
- Inspects marketing collateral, replacing expired or damaged items
- Cleans and disinfects bathrooms including: basin, bathtub, toilet, tile, flooring, and walls using approved cleaning chemicals and rags
- Replenishes bathroom supplies/amenities and linen in accordance with brand/hotel standards
- Replenishes room supplies (Coffee, condiments, mugs, glassware, utensils, cups, stationery, pens) in accordance with brand/hotel standards
- Cleans mirrors, windows, vent cover, glass doors
- If applicable: Cleans and disinfects kitchen including: counters, refrigerators, stove, tile, flooring, and walls using approved cleaning chemicals and rags
- Reports room status (vacant/occupied
- clean/dirty
- Do Not Disturb (DND)) in a timely manner to the appropriate persons/departments
- Reports items that require repair or additional cleaning to the appropriate person/department
- Restocks housekeeping cart
- Vacuums hallways
- Turns in all lost and found articles immediately
- Operates a light vacuum cleaner under beds, carpet throughout, as well as in front of hallway door
- Additional duties may be added at any time at the discretion of management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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