Housekeeper - Supervisor

Hotel Indigo Cleveland Gateway is a vibrant and contemporary hotel property located in the heart of Cleveland, Ohio. Boasting 143 guest rooms and suites, this stylish hotel offers a perfect blend of comfort, modern design, and local character that appeals to both business and leisure travelers. With over 2,400 square feet of meeting space and two dining outlets including a signature restaurant, Hotel Indigo Cleveland Gateway offers a dynamic environment for guests to experience the culture and energy of the city while enjoying exceptional hospitality. The hotel is part of Pyramid Global Hospitality, a leading hospitality management company recognized for its commitment to a People First culture that places great emphasis on employee development, diversity, and wellbeing. Pyramid Global Hospitality manages over 230 properties worldwide and has built its reputation on creating inclusive and supportive work environments while delivering exceptional guest experiences. This role is a full-time Housekeeping Supervisor position at Hotel Indigo Cleveland Gateway in Cleveland, Ohio, with a competitive salary range of $17.50 to $18.50 per hour. As a Housekeeping Supervisor, the successful candidate will play a vital role in maintaining the cleanliness and overall presentation of the hotel. The cleanliness of a guest's environment is one of the most important factors influencing guest satisfaction, repeat visits and recommendations. The Housekeeping Supervisor will be responsible for inspecting guest rooms and public areas regularly to ensure the highest standards of cleanliness are met and maintained. In addition to supervisory responsibilities, this role involves training and onboarding new housekeeping staff, motivating the team to deliver exceptional results, and managing daily workflow distribution to achieve operational efficiency. The Housekeeping Supervisor acts as an essential link between the housekeeping team and management, ensuring that supplies are well inventoried and maintenance issues promptly addressed. Effective coordination with the front desk and other departments is also a key aspect of this role to ensure seamless guest service and operational success. Pyramid Global Hospitality places a strong emphasis on safety, and the supervisor will be responsible for ensuring that employees use and handle cleaning chemicals safely, adhering to all relevant guidelines. This position demands a candidate with excellent attention to detail, strong leadership skills, and the ability to engage with guests to ensure their stay is pleasant. The role also requires flexibility to cover callouts or adjust staffing levels based on hotel occupancy. Working as a Housekeeping Supervisor at Hotel Indigo Cleveland Gateway offers the opportunity to join a vibrant team in a newly opened property with a supportive and growth-oriented culture. Employees benefit from competitive compensation as well as comprehensive benefits including health insurance, retirement plans, paid time off, wellness programs, local discounts, and employee rates on hotel stays. Pyramid Global Hospitality is dedicated to ongoing employee development and career advancement, making this position an excellent opportunity for those passionate about hospitality and guest service to build their career in a dynamic and inclusive environment.