Housekeeper (Santa Fe)

Ojo Caliente Holdings, Inc. (OCHI) is a distinguished hospitality company dedicated to delivering exceptional guest experiences at its resort locations. With a strong focus on core values such as accountability, authenticity, diversity, excellence, gratitude, happiness, integrity, mindfulness, respect, and teamwork, OCHI fosters a work environment that champions both employee and guest satisfaction. The company prides itself on maintaining a pristine and welcoming environment that enhances every aspect of the guest experience. OCHI’s commitment to excellence is reflected in every detail of their operations, from guest services to facility maintenance, ensuring that every visitor feels valued and comfortable throughout their stay.

The Housekeeper role at OCHI is an essential position within the resort's operations, playing a significant role in maintaining the high standards of cleanliness and quality expected by guests. This position is responsible for cleaning, stocking, and preparing guest rooms, public areas, and administrative and meeting rooms to meet the established cleanliness and quality guidelines. The Housekeeper also handles the transfer and laundering of linens for guest rooms, spa, pool, and other areas of the resort. As such, the role requires a proactive attitude, meticulous attention to detail, and the ability to work efficiently both independently and as part of a team.

Housekeepers are crucial to the success of the resort, as immaculate rooms and facilities directly contribute to exceptional guest satisfaction. The ideal candidate will embody the OCHI core values and demonstrate reliability and professionalism at all times. This role involves the rigorous cleaning of guest rooms, including bedrooms, bathrooms, sitting rooms, and patios, dusting, vacuuming, washing windows and tracks, and removing trash and soiled linens. Proper replenishment of amenities and other room supplies is critical to ensure guests feel welcomed and comfortable throughout their stay.

The Housekeeper also plays an important role in inspecting rooms for maintenance issues and reporting them promptly to ensure swift resolution. Knowledge of safe cleaning chemicals following OSHA regulations is essential to ensure the safety of both guests and staff. Additionally, the position supports positive guest relations by being knowledgeable about the resort’s facilities and local attractions, providing helpful information upon guest inquiries.

This position demands physical stamina including the ability to walk, stand, bend, kneel, lift, push, pull, and carry items up to 40 pounds throughout an eight-hour shift. Flexibility in working schedules, including weekends, weekdays, and holidays, is required to meet the operational needs of the resort. The Housekeeper must also be adept at communication using two-way radios and follow established procedures for lost and found items. This role offers an enriching work environment where teamwork, respect, and mutual support are emphasized, ensuring a rewarding career path within the hospitality industry.