Housekeeper / Room Attendant

The position of Housekeeper/Room Attendant/Suite Attendant is a vital role within the hospitality industry, specifically in the housekeeping department of a reputable hotel or lodging establishment. The primary objective of this role is to ensure that all guest rooms and suites are maintained to the highest standards of cleanliness and comfort, adhering strictly to the brand's specifications and quality standards. The employer is committed to providing an excellent working environment, offering full-time employees access to valuable benefits such as a 401k plan, dental insurance, health insurance, paid holidays, sick leave, and vacation time, reflecting the company's dedication to employee well-being and satisfaction.

Housekeepers play an essential role in the overall guest experience, directly affecting customer satisfaction by preparing rooms that are welcoming, hygienic, and well-stocked for each guest's arrival. This includes a thorough cleaning of rooms, regular maintenance of supplies inventory, reporting lost and found items as well as any damages within rooms, and working closely with the Housekeeping Supervisor to communicate room statuses and unusual circumstances. Housekeepers must be knowledgeable about the safe use of cleaning agents and equipment, follow safety protocols such as key control procedures, and adhere to proper grooming and departmental dress codes, all while maintaining positive interactions with guests, clients, coworkers, and management. Flexibility is crucial as the role may require working evenings, weekends, and holidays.

Employees in this role are expected to assist guests with questions and requests, restock and maintain housekeeping carts, handle dirty linens properly, and participate actively in emergency procedures as may be necessary. The physical demands of the role include standing, walking, climbing stairs, lifting weights up to 25 pounds, and performing duties that involve a reasonable level of mobility and dexterity. The environment can be challenging, with exposure to moving machinery, loud noises, varying weather conditions, and cleaning chemicals, requiring individuals to be both physically and mentally capable of meeting these demands. The employer provides reasonable accommodations in compliance with the Americans with Disabilities Act (ADA), showing a commitment to inclusivity and support for all employees.

This full-time, non-exempt position reports directly to the Housekeeping Manager and requires no formal educational qualifications, emphasizing on-the-job training, practical experience, and a proactive approach to problem-solving. The role demands critical thinking skills to solve practical problems in unpredictable or non-standardized situations and the ability to operate various equipment relevant to the housekeeping function such as vacuum cleaners, dishwashers, and ice makers. Clear communication skills are necessary for understanding instructions and effectively coordinating with team members and guests. Overall, this role is fundamental to maintaining the operational excellence and guest satisfaction that define a successful hotel or lodging business.