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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.50 - $20.00
Work Schedule
Rotating Shifts
Standard Hours
Day Shifts
Weekend Shifts
Benefits
Medical
Dental
Vision
Life insurance
Disability insurance
Retirement Plan
Employee assistance program
flexible spending accounts
Health and wellness programs
Payment of time off
Associate Shopping Program
Identity Theft Protection
Pet insurance
voluntary benefits
Job Description
TouchPoint is a specialized division of Compass Healthcare dedicated to delivering hospitality services at Ascension Health hospitals across the United States. With a mission centered around serving patients, families, and visitors, TouchPoint provides essential support services including meal delivery, facility maintenance, and patient assistance to enhance the overall healthcare experience. As part of the larger Compass Group, which is a global leader in foodservice and support services, TouchPoint inherits a strong foundation of quality, integrity, and dedication to improving the health of the vulnerable and underserved communities. Employing a team of compassionate professionals, TouchPoint strives to create moments that matter,... Show More
Job Requirements
- High school diploma or equivalent
- Prior housekeeping experience
- Leadership experience preferred
- Ability to work rotating weekends
- Ability to manage and supervise staff
- Excellent communication skills
- Ability to handle guest complaints professionally
Job Qualifications
- Prior housekeeping experience
- Leadership or supervisory experience preferred
- Ability to train and inspect staff
- Strong communication and interpersonal skills
- Commitment to quality service and teamwork
- Basic knowledge of equipment maintenance
- Customer service orientation
Job Duties
- Supervises, trains and inspects the performance of assigned housekeeping staff to ensure all procedures are completed according to unit standards
- Assists where necessary to ensure optimum service to guests
- Provides quality service to customers by offering one-on-one attention to detail
- Ensures assigned staff report to work and clock in properly
- Documents late or absent employees and call-offs
- Coordinates assigned staff breaks and prepares assignment sheets
- Communicates additions or changes to assignment sheets throughout shifts
- Assigns and secures designated keys, radios, and beepers
- Checks equipment for proper supplies, cleanliness, and mechanical problems
- Conducts staff training as assigned
- Resolves guest complaints to ensure satisfaction
- Performs other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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