Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.50 - $20.00
Work Schedule
Rotating Shifts
Standard Hours
Day Shifts
Weekend Shifts
Benefits
Medical
Dental
Vision
Life insurance
Disability insurance
Retirement Plan
Employee assistance program
flexible spending accounts
Health and wellness programs
Payment of time off
Associate Shopping Program
Identity Theft Protection
Pet insurance
voluntary benefits
Job Description
TouchPoint is a specialized division of Compass Healthcare dedicated to delivering hospitality services at Ascension Health hospitals across the United States. With a mission centered around serving patients, families, and visitors, TouchPoint provides essential support services including meal delivery, facility maintenance, and patient assistance to enhance the overall healthcare experience. As part of the larger Compass Group, which is a global leader in foodservice and support services, TouchPoint inherits a strong foundation of quality, integrity, and dedication to improving the health of the vulnerable and underserved communities. Employing a team of compassionate professionals, TouchPoint strives to create moments that matter, fostering a culture of belonging, teamwork, and career growth for its associates.
TouchPoint is currently seeking to hire a full-time Housekeeper Lead for the Ascension Providence Hospital located at 6901 Medical Parkway, Waco, TX. This role is pivotal in maintaining the cleanliness and safety of the hospital environment, which directly supports patient healing and satisfaction. The Housekeeper Lead will supervise, train, and inspect the housekeeping team to ensure adherence to established standards of cleanliness and service quality. Working a Monday through Friday schedule from 7:00 am to 3:30 pm, with required rotating weekends, the position offers an hourly pay range of $17.50 to $20.00. This role requires strong leadership capabilities and a commitment to excellence in hospital housekeeping.
The Housekeeper Lead will play an essential role in delivering one-on-one quality service, resolving guest concerns, coordinating staff attendance and breaks, and maintaining the functionality and security of housekeeping equipment. They will prepare and distribute assignments, conduct staff training, and work closely with housekeeping staff to ensure consistent fulfillment of all cleaning protocols. A key aspect of this role includes documenting attendance and performance, managing staff replacement when needed, and ensuring safety and security standards for the team. Success in this role hinges on effective communication, team collaboration, and a genuine passion for supporting healing environments through exceptional hospitality services.
TouchPoint provides a highly supportive work environment with opportunities to grow professionally while serving communities in need. Eligible associates receive a comprehensive benefits package including medical, dental, vision, life insurance, and retirement plans, alongside voluntary benefits like pet insurance and legal services. TouchPoint is committed to a drug-free workplace and supports diversity and equal opportunity employment practices. This position is ideal for candidates with previous housekeeping and leadership experience who are passionate about contributing to quality patient care through supportive service roles.
TouchPoint is currently seeking to hire a full-time Housekeeper Lead for the Ascension Providence Hospital located at 6901 Medical Parkway, Waco, TX. This role is pivotal in maintaining the cleanliness and safety of the hospital environment, which directly supports patient healing and satisfaction. The Housekeeper Lead will supervise, train, and inspect the housekeeping team to ensure adherence to established standards of cleanliness and service quality. Working a Monday through Friday schedule from 7:00 am to 3:30 pm, with required rotating weekends, the position offers an hourly pay range of $17.50 to $20.00. This role requires strong leadership capabilities and a commitment to excellence in hospital housekeeping.
The Housekeeper Lead will play an essential role in delivering one-on-one quality service, resolving guest concerns, coordinating staff attendance and breaks, and maintaining the functionality and security of housekeeping equipment. They will prepare and distribute assignments, conduct staff training, and work closely with housekeeping staff to ensure consistent fulfillment of all cleaning protocols. A key aspect of this role includes documenting attendance and performance, managing staff replacement when needed, and ensuring safety and security standards for the team. Success in this role hinges on effective communication, team collaboration, and a genuine passion for supporting healing environments through exceptional hospitality services.
TouchPoint provides a highly supportive work environment with opportunities to grow professionally while serving communities in need. Eligible associates receive a comprehensive benefits package including medical, dental, vision, life insurance, and retirement plans, alongside voluntary benefits like pet insurance and legal services. TouchPoint is committed to a drug-free workplace and supports diversity and equal opportunity employment practices. This position is ideal for candidates with previous housekeeping and leadership experience who are passionate about contributing to quality patient care through supportive service roles.
Job Requirements
- High school diploma or equivalent
- Prior housekeeping experience
- Leadership experience preferred
- Ability to work rotating weekends
- Ability to manage and supervise staff
- Excellent communication skills
- Ability to handle guest complaints professionally
Job Qualifications
- Prior housekeeping experience
- Leadership or supervisory experience preferred
- Ability to train and inspect staff
- Strong communication and interpersonal skills
- Commitment to quality service and teamwork
- Basic knowledge of equipment maintenance
- Customer service orientation
Job Duties
- Supervises, trains and inspects the performance of assigned housekeeping staff to ensure all procedures are completed according to unit standards
- Assists where necessary to ensure optimum service to guests
- Provides quality service to customers by offering one-on-one attention to detail
- Ensures assigned staff report to work and clock in properly
- Documents late or absent employees and call-offs
- Coordinates assigned staff breaks and prepares assignment sheets
- Communicates additions or changes to assignment sheets throughout shifts
- Assigns and secures designated keys, radios, and beepers
- Checks equipment for proper supplies, cleanliness, and mechanical problems
- Conducts staff training as assigned
- Resolves guest complaints to ensure satisfaction
- Performs other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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