Housekeeper, Lead

Oak Grove Racing, Gaming & Hotel is a modern and vibrant hospitality establishment located in a highly trafficked area in the heart of Oak Grove, Kentucky. Situated strategically across the street from the large Army post of Fort Campbell and within close proximity—just 10 miles—from Clarksville, Tennessee, this property benefits from a constant flow of visitors and patrons. Additionally, it is less than 60 miles northwest of downtown Nashville, Tennessee, positioning it within easy reach of a significant urban hub. This makes Oak Grove Racing, Gaming & Hotel not just a place of leisure and entertainment but also a convenient lodging option for travelers, military personnel, and tourists alike.

This facility is known for offering comprehensive racing and gaming experiences complemented by comfortable hotel accommodations, ensuring guests have access to an all-encompassing entertainment venue. With a focus on excellent customer service and maintaining top-notch standards, the property strives to provide a welcoming environment for its diverse clientele.

The Housekeeper Lead is a vital position within Oak Grove Racing, Gaming & Hotel’s hotel operations. The role demands an individual with strong leadership and organizational skills to support the daily housekeeping functions and laundry room operations. The Housekeeper Lead assists the Hotel Manager, Assistant Manager, and Housekeeping Supervisor in supervising the hourly housekeeping staff, ensuring cleanliness, quality, and guest satisfaction throughout the hotel premises.

As a Housekeeper Lead, the individual plays a pivotal role in coordinating daily work schedules, ensuring adequate staffing levels to efficiently cover guest room cleaning and laundry services. This position also involves creating room assignments for attendants, conducting regular inspections of guest rooms and public areas, and assisting with monthly inventory management. The Housekeeper Lead serves as a key contact point for Lost and Found inquiries and monitors compliance with established hotel procedures and protocols.

This leadership role also includes training new housekeeping team members, maintaining high standards of cleanliness and service quality, and ensuring seamless communication with the hotel’s front desk regarding any room discrepancies. The Housekeeper Lead is expected to be hands-on, spending the majority of time on the floor to actively engage with both team members and guests, fostering a service-oriented environment.

Candidates for this role should be prepared to work flexible hours, including weekends, holidays, and nights, and must maintain a professional attitude, strong organizational capabilities, and attention to detail. The position requires a high energy level to thrive in a fast-paced environment and the ability to multitask effectively. Maintaining confidentiality, integrity, and excellent interpersonal communication is essential to creating positive working relationships with the team and guests.

In sum, the Housekeeper Lead at Oak Grove Racing, Gaming & Hotel is an essential team member focused on operational excellence, guest satisfaction, and team development, contributing to the property's reputation as a premier destination for leisure and hospitality in the Oak Grove area.