HOUSEKEEPER LEAD

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Exact $17.50
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Work Schedule

Rotating Shifts
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Benefits

Retirement Plan
Associate Shopping Program
Health and wellness programs
Discount Marketplace
Identify Theft Protection
Pet insurance
critical illness insurance
accident insurance
Hospital Indemnity insurance
legal services
Choice Auto and Home Program
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Commuter Benefits
Employee assistance program
flexible spending accounts

Job Description

Crothall Healthcare, a Compass Healthcare company, is a prominent and innovative provider of specialized support services exclusively for the healthcare industry. With a legacy of high-quality service and a commitment to excellence, Crothall is recognized as the market leader in Environmental Services (EVS), supporting nearly 1,300 healthcare accounts, including many of the nation’s top hospitals. The company employs nearly 30,000 dedicated team members who uphold stringent standards of detail, safety, and excellence. Crothall fosters a culture that values caring for people, nurturing a true sense of belonging, and empowering employees to transform healthcare experiences through supportive collaboration and responsibility. The company’s broad range of services includes Environmental Services, Patient Transportation, Patient Observation, Facilities Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing, allowing team members to grow and develop their potential in various fields.

The role of Housekeeper Lead at Crothall Healthcare is a full-time position based at Novant Health, located at 3333 Silas Creek Parkway, Winston Salem, NC. This position involves supervising, training, and inspecting the performance of assigned housekeeping staff to ensure that all cleaning and service procedures adhere to unit standards. The Housekeeper Lead position plays a crucial role in maintaining a clean, safe, and welcoming environment that supports the well-being of patients, visitors, and staff. This role offers a dedicated professional the chance to make a meaningful impact on healthcare communities by ensuring high standards of cleanliness and quality service. The working schedule includes full-time hours with third shifts available; hours and days may vary and could include rotating weekends and holidays, providing a dynamic work environment. The pay rate for this position is $17.50 per hour. As a leader within the environmental services team, the Housekeeper Lead ensures quality control, coordinates staff assignments, manages attendance, and handles guest concerns, demonstrating strong organizational and interpersonal skills. This position is ideal for individuals with prior management experience who are committed to excellence in service and leadership within the healthcare sector.

Job Requirements

  • Prior management experience required
  • ability to work full-time schedule including third shifts, rotating weekends and holidays
  • must be able to supervise and train staff
  • ability to handle guest complaints effectively
  • strong organizational skills
  • must maintain accurate records and documentation
  • commitment to workplace safety and cleanliness
  • drug-free workplace compliance

Job Qualifications

  • Prior management experience required
  • strong leadership skills
  • excellent communication and interpersonal abilities
  • ability to manage and motivate a team
  • attention to detail
  • problem-solving skills
  • customer service orientation
  • ability to train and develop staff
  • knowledge of cleaning and sanitation standards in healthcare environments

Job Duties

  • Provides quality service to customers by providing one-on-one attention to detail
  • ensures assigned staff have reported to work and clocked in properly
  • documents late or absent employees
  • resolves internal/external guest complaints to ensure guest satisfaction
  • documents call offs and replaces for any shift
  • coordinates assigned staff breaks
  • prepares and distributes assignment sheets to staff and reviews priorities
  • assigns designated keys, radios and beepers to assigned staff
  • checks all equipment used by staff for proper supplies, neatness, cleanliness and mechanical problems
  • inspects areas to confirm cleaning standards have been met
  • assists staff to ensure highest standards of cleanliness and service
  • conducts staff training as assigned
  • contributes to the team
  • exhibits professionalism with customers, fellow employees and others
  • performs other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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