Drury Hotels logo

Housekeeper- Full time $18.50/hr

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Exact $18.50
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k)
hotel discounts
quarterly bonuses

Job Description

Drury Hotels is a well-established hospitality company renowned for its commitment to exceptional guest experiences and a supportive work environment. With a presence across the United States, Drury Hotels emphasizes a culture where employees are highly valued and motivated to grow professionally. The company is proud of being recognized as one of Newsweek's America's Greatest Workplaces for 2025, reflecting its dedication to employee satisfaction and career advancement opportunities. At Drury Hotels, the philosophy goes beyond simply providing jobs – it’s about offering a place where team members truly belong, where their contributions are appreciated, and where a positive workplace culture thrives. The company invests in its staff through various programs such as mentorships, cross-training, development plans, and management training sessions, fostering a promote-from-within culture that has led to over 200 internal promotions this year alone.

This full-time position is based at the Drury Hotel located at 5175 28th Street SE, Grand Rapids, Michigan 49512. It offers a competitive starting wage of $18.50 per hour, along with health, dental, and vision insurance, as well as a 401(k) plan with company contribution. The role is integral to maintaining the high cleanliness standards that distinguish Drury Hotels from competitors, supporting memorable stays for both business travelers and families on vacation. The housekeeping team members are essential in creating a welcoming and spotless environment by meticulously cleaning rooms, changing linens, and ensuring bathrooms shine. Moreover, this position promotes a culture of excellent customer service where guests receive more than expected, keeping them coming back.

The role caters to individuals looking for stable employment with opportunities for advancement and personal growth. Previous cleaning experience is not required; the company values a positive attitude, dedication, and a willingness to learn. Drury Hotels rewards employees not only through salary but also via quarterly bonuses of up to $3,200 annually based on hotel performance. Moreover, work-life balance is prioritized, with flexible schedules, paid time off, hotel discounts, and free room nights available to team members. The friendly, team-focused atmosphere feels like a family setting, helping employees to thrive professionally while enjoying fulfilling personal lives. This position requires physical stamina as it involves standing, walking, and performing physical tasks such as vacuuming, lifting, and reaching throughout the workday.

Drury Hotels is committed to creating an inclusive work environment in which diverse team members are respected, appreciated, and supported. The company values excellent customer service and expects housekeeping staff to deliver courteous and prompt service to guests, addressing their requests and concerns with a service-first attitude. The job also involves working collaboratively with various departments to maintain smooth operations and a positive environment. Candidates who join Drury Hotels can expect to become part of a respected hospitality leader that invests in its workforce while providing the chance to build a rewarding career in hotel management and operations.

Job Requirements

  • Completion of 2 years of high school or equivalent
  • ability to stand and walk throughout the entire shift
  • ability to push, vacuum, reach, stretch, and bend during daily work activities
  • ability to lift 25 to 35 pounds intermittently throughout the workday
  • no previous cleaning experience required
  • ability to work weekends as Drury Hotels operate seven days a week
  • commitment to maintaining a positive work environment

Job Qualifications

  • High school diploma or equivalent preferred
  • excellent customer service skills
  • knowledge of cleaning procedures and supplies
  • ability to work independently following verbal and written instructions
  • positive attitude and problem-solving skills
  • dedication to providing excellent customer service
  • ability to collaborate effectively with team members

Job Duties

  • Maintain a clean and positive environment for guests and team members
  • ensure exceptional and positive experiences for diverse guests and team members
  • perform a variety of hotel cleaning services to keep rooms clean according to established standards
  • visually inspect rooms to identify maintenance needs
  • assist guests by providing linens, towels, amenities, or information upon request
  • deliver exceptional guest experiences by providing friendly and courteous service with a service plus one attitude

Job Criteria

Experience

Entry Level (1-2 years)


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