Job Overview
Benefits
Health Insurance
Paid Time Off
uniform provided
Employee Discounts
Training and development opportunities
team environment
Paid holidays
Job Description
Our hotel is a distinguished establishment committed to providing guests with an exceptional hospitality experience. Known for its high standards of cleanliness, customer service, and attention to detail, our hotel caters to a diverse clientele including business travelers, tourists, and families. We pride ourselves on maintaining a welcoming and comfortable atmosphere across all our guest rooms, floors, and public areas, ensuring each visitor feels valued and cared for during their stay. As an employer, we focus on creating a positive work environment that fosters teamwork, integrity, and professional growth among our staff members.
We are currently seeking a dedicated and reliable Housekeeper to join our team. This role is integral to maintaining the impeccable cleanliness and operational standards that define our brand. The Housekeeper will be responsible for ensuring that guest rooms and public areas meet or exceed company standards for hygiene and presentation. This includes thorough cleaning duties, handling guest inquiries and complaints effectively, and supporting team efforts to enhance the overall guest experience. The position demands a strong attention to detail, excellent communication skills, and an ability to work collaboratively with other departments. The successful candidate will be expected to uphold our commitment to exceptional hospitality, reflecting our brand promise at every interaction with guests and colleagues. Additionally, the Housekeeper will perform a variety of essential functions such as making up rooms, maintaining supplies, reporting maintenance issues, and adhering to health and safety guidelines. Flexibility to assist in other areas when needed is also a key aspect of this position. This opportunity offers a chance to be part of a reputable hotel where your efforts contribute directly to guest satisfaction and operational excellence.
We are currently seeking a dedicated and reliable Housekeeper to join our team. This role is integral to maintaining the impeccable cleanliness and operational standards that define our brand. The Housekeeper will be responsible for ensuring that guest rooms and public areas meet or exceed company standards for hygiene and presentation. This includes thorough cleaning duties, handling guest inquiries and complaints effectively, and supporting team efforts to enhance the overall guest experience. The position demands a strong attention to detail, excellent communication skills, and an ability to work collaboratively with other departments. The successful candidate will be expected to uphold our commitment to exceptional hospitality, reflecting our brand promise at every interaction with guests and colleagues. Additionally, the Housekeeper will perform a variety of essential functions such as making up rooms, maintaining supplies, reporting maintenance issues, and adhering to health and safety guidelines. Flexibility to assist in other areas when needed is also a key aspect of this position. This opportunity offers a chance to be part of a reputable hotel where your efforts contribute directly to guest satisfaction and operational excellence.
Job Requirements
- High school diploma or equivalent
- Prior experience in housekeeping or janitorial role preferred
- Ability to stand, walk, and use hands for extended periods
- Ability to lift and carry up to 25 lbs regularly and up to 50 lbs occasionally with assistance
- Ability to communicate effectively with guests and team members
- Adherence to hotel grooming and appearance standards
- Flexibility to work various shifts including weekends and holidays
- Compliance with local health and safety regulations
- Willingness to attend training sessions
- punctuality and reliability
Job Qualifications
- High school diploma or equivalent preferred
- Previous housekeeping or cleaning experience an advantage
- Good communication and interpersonal skills
- Ability to handle guest complaints professionally
- Ability to work effectively as part of a team
- Basic knowledge of cleaning products and equipment
- Understanding of hygiene and safety standards
- Physical stamina to perform cleaning tasks
- Attention to detail and reliability
Job Duties
- Deliver the brand promise and provide exceptional guest service at all times
- Provide excellent service to internal customers as appropriate
- Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner
- Ensure all company minimum brand standards have been implemented and optional brand standards where appropriate
- Check and verify room status report
- Report room defects
- Report lost and damaged items
- Clean and make-up guest rooms
- Empty soiled linens
- Clean and tidy pantry and toilet
- Maintain the cleanliness of corridors and surrounding back areas
- Clean and pack the trolley
- Check and clean operating equipment
- Change light bulbs in room
- Refresh flowers set in guestroom
- Provide night turndown service
- Update room status via telephone interface system
- Attend and contribute to all training sessions and meetings
- Attend work on time as scheduled and adhere to attendance policy
- Exercise responsible behavior and positively represent the hotel team
- Read and adhere to hotel rules and safety policies
- Lift, carry or move weight regularly as needed
- Communicate effectively with guests, associates, and managers
- Wear uniform and nametag at all times
- Practice energy conservation
- Perform other reasonable duties as assigned
- Treat equipment and supplies carefully to minimize damage and waste
- Maintain high standard of personal appearance and hygiene
- Comply with local legislation
- Promote teamwork and associate morale
Job Criteria
Experience
No experience required
Job Location
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