Housekeeper

Omaha, NE, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Positive work environment

Job Description

This job opening is within a distinguished hotel setting, where the primary goal is to continuously offer guests an exceptional experience through cleanliness and comfort. Our hotel prides itself on maintaining the highest standards of hospitality and service, which are crucial to delivering a memorable stay for our guests. As a part of the hospitality industry, our hotel emphasizes professionalism, thorough attention to detail, and a warm welcoming ambiance. We believe that a clean and well-maintained environment contributes significantly to a guest's overall satisfaction and reflects our commitment to quality and care.

The Housekeeper or Room Attendant plays a pivotal role in upholding these standards by ensuring all guest rooms and public areas are spotless, organized, and welcoming. This position demands an individual who is not just able to clean but who takes pride in their work and acts with a high level of professionalism and urgency. The ideal candidate will be detail-oriented, capable of recognizing cleanliness standards, and committed to creating a safe and sanitary environment for every guest. Working under the supervision of the Head of Housekeeping, the Room Attendant carries responsibilities that directly affect the guest experience and hotel reputation.

This is a full-time employment opportunity with a focus on consistency, reliability, and excellent customer interaction. The Room Attendant must maintain a positive and upbeat personality, as guest engagement and prompt service are essential to the role. Wearing brand-approved uniforms and name tags reinforces a professional image consistent with the hotel’s values. Confidentiality and trustworthiness are critical, as attendants often enter guests' private spaces and must ensure discretion at all times.

Additional responsibilities include maintaining all health, safety, and sanitation guidelines, adhering strictly to federal, state, and local regulations, and using chemicals correctly and safely. The role also includes routine maintenance observations and reporting any room deficiencies, ensuring that the hotel facilities remain in excellent condition. Communication within the housekeeping team is vital for smooth operations, and the room attendant will regularly participate in meetings and training sessions, including assisting in the training of new staff members.

We cultivate a supportive work environment where employees are encouraged to participate actively and contribute to a positive team spirit. This role offers an opportunity to be part of a respected organization that values dedication, hard work, and a genuine commitment to guest satisfaction. If you have a keen eye for detail, a strong work ethic, and the ability to thrive in a dynamic hospitality environment, we welcome your application for this important position within our housekeeping team.

Job Requirements

high school diploma or equivalent
previous housekeeping or cleaning experience preferred
ability to work standing for extended periods
physical ability to lift and move cleaning equipment and supplies
strong attention to detail
ability to work as part of a team
reliability and punctuality
willingness to adhere to hotel policies and procedures
ability to follow safety and sanitation guidelines
good communication skills

Job Qualifications

experience in hospitality or hotel housekeeping
knowledge of cleaning chemicals and supplies
understanding of health and safety standards
ability to maintain confidentiality
ability to work effectively under pressure
strong organizational and time management skills
customer service orientation

Job Duties

possess a positive and upbeat personality with a desire to deliver outstanding customer service and cleanliness to our guests
maintain a high level of professional appearance and demeanor, wearing the brand-approved uniform and name tag as required
maintain the highest level of confidentiality in all areas giving our guests the highest level of trust in our housekeeping staff
demonstrate a professional sense of urgency while in guest rooms and public spaces to provide a thoughtful guest experience promptly, consistently meeting budgeted goals for minutes per room
clean and stock all guest rooms as assigned, including changing linens, replacing supplies, dusting, vacuuming, stocking supplies, emptying trash, removing used linens and room service items, cleaning bathrooms, toilets, tubs, and sink
dust, polish furniture, straighten furnishings, and appliances
keep Head Housekeeper informed of room status on a timely basis
greet guests as you encounter them throughout the property
take pride in your work, strictly adhering to all Federal, State, Local and Brand health, safety, and sanitary guidelines
complete training in all areas of security, alcohol, and health and safety
follow all safe chemical handling procedures according to the chemical manufacturer's instructions
keep workspace, storage rooms, housekeeping carts clean and well organized and stocked, including equipment such as vacuum cleaners
work in an organized fashion following the step-by-step process
observe the condition of furniture, walls, trim, carpet, and appliances
report all deficiencies following the hotels' policies
keep lines of communication open within the housekeeping department
participate in daily standup meetings, housekeeping, and all staff meetings
adhere to key control guidelines
assist in quarterly, spring, fall, annual cleaning duties as assigned
turn in lost and found items following the company procedure
assist in training of new staff
participate in and support a positive, enjoyable work environment
hold an understanding of hotel products and services (i.e., food and beverage, recreation)
perform other duties as assigned