Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $18.60 - $20.00
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Work Schedule

Standard Hours
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Benefits

Free parking
401k
hotel discounts
medical benefits
Free Meals
Paid holidays

Job Description

JW Marriott Rockville, located at 5701 Marinelli Rd, Rockville, Maryland, is a prestigious hotel under the luxury portfolio of Marriott International. Marriott International is a globally recognized hospitality company dedicated to delivering exceptional guest service and memorable experiences across its diverse range of brands. JW Marriott is renowned for its commitment to quality, innovation, and holistic well-being, with over 100 properties strategically situated in gateway cities and unique resort destinations worldwide. The hotel prides itself on creating a welcoming and inclusive environment where associates – the heart of the service – are valued and supported to thrive both professionally and personally. By cultivating a culture of respect, diversity, and opportunity, JW Marriott ensures that each team member can contribute meaningfully to the guest experience, fostering a strong community and a spirit of camaraderie among co-workers.

The Guest Environment Expert role at JW Marriott Rockville is a vital position within the Housekeeping and Laundry department, offering full-time employment with a pay range of $18.60 to $20.00 per hour. This non-management role focuses on maintaining the overall appearance and cleanliness of the entire hotel to help create a welcoming atmosphere for guests. The position goes beyond simply cleaning rooms and linens; it embodies the Marriott promise of 'Wonderful Hospitality. Always.' through hands-on, thoughtful service and proactive maintenance of guest spaces. Guest Environment Experts are empowered to take initiative in their work areas – whether fulfilling guest requests, stocking housekeeping carts, cleaning guest rooms, or maintaining public areas.

Success in this position requires standing, sitting, or walking for extended periods and performing physical tasks such as moving, lifting, and carrying objects weighing up to 50 pounds without assistance. The hotel emphasizes a commitment to safe work practices, adherence to company policies, confidentiality, and professional appearance and communication. Working at JW Marriott means becoming part of a global team that is confident, innovative, and genuine, dedicated to delivering luxury hospitality while supporting the well-being and career development of its associates.

In addition to competitive hourly pay, the position offers a comprehensive benefits package including free parking, 401(k) plan with up to 5% discretionary match, hotel discounts, medical benefits, free lunch or dinner, and nine paid holidays. This role provides an opportunity to thrive in a unique luxury hospitality environment where people are prioritized, and associates receive training, recognition, and opportunities to pursue their passions. JW Marriott’s culture focuses on holistic well-being and creating an inspiring workplace experience that empowers employees to become their best selves while delivering the highest standards of guest satisfaction.

Job Requirements

  • high school diploma or equivalent
  • ability to stand, sit, or walk for extended periods
  • ability to move, lift, carry, push, and pull objects weighing up to 50 pounds without assistance
  • commitment to safety and following company policies
  • availability to work full time
  • legal authorization to work in the united states
  • ability to maintain confidentiality
  • professional appearance and communication skills

Job Qualifications

  • high school diploma or equivalent preferred
  • prior housekeeping or cleaning experience in a hotel or similar environment beneficial
  • ability to communicate effectively with guests and team members
  • physical ability to perform manual labor including lifting and standing for extended periods
  • understanding of safety and sanitation standards
  • strong attention to detail and organizational skills
  • customer service orientation

Job Duties

  • maintain cleanliness and appearance of guest rooms and public areas
  • fulfill guest requests in a timely and professional manner
  • stock housekeeping carts and supplies
  • follow safety protocols and company policies
  • move, lift, and carry objects up to 50 pounds
  • assist with laundry and linen services as needed
  • collaborate with team members to ensure guest satisfaction

Job Criteria

Experience

No experience required


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