Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program

Job Description

Marriott International is a leading global hospitality company renowned for its commitment to delivering exceptional guest experiences across a diverse portfolio of hotels and resorts. Among its esteemed brands is Courtyard by Marriott, which is specifically designed to meet the needs of business travelers, offering a modern, comfortable, and efficient environment. Courtyard focuses on empowering guests to make the most of their stay, combining comfort with functionality, all within a welcoming and inclusive atmosphere. Located at 1041 Wake Towne Dr, Raleigh, North Carolina, this hotel exemplifies Marriott's dedication to quality service and guest satisfaction within the Housekeeping and Laundry category. This opportunity is a full-time, non-management position, ideal for candidates passionate about creating memorable experiences for guests through meticulous cleanliness and attention to detail.

The role of the Expert in the Guest Environment (Housekeeping Specialist) at Courtyard Raleigh transcends traditional housekeeping duties. While the core responsibility involves ensuring rooms are clean and beds are freshly made, the role is much more comprehensive. It centers on crafting a unique and memorable experience for each guest. Professionals in this role are experts in various cleaning functions, entrusted with maintaining the overall appearance and hygiene of the hotel. Their tasks range from responding promptly to guest requests, replenishing cleaning carts, and cleaning guest rooms and common areas, to handling multiple related responsibilities that contribute to an immaculate and welcoming environment.

Employees in this role are empowered to be proactive, moving swiftly to address needs at any moment. Physical endurance is essential as the role requires standing, sitting, walking for extended periods, as well as performing tasks such as lifting, carrying, pushing, and arranging objects weighing less than 50 pounds without assistance. A successful Expert in the Guest Environment not only maintains high cleanliness standards but also ensures that company procedures and safety guidelines are adhered to rigorously. Professionalism in appearance, uniform compliance, and communication are critical elements of the role. By maintaining these standards, they ensure that the hotel operates efficiently and guests leave with a positive impression of their stay.

At Marriott International, a strong commitment to equal employment opportunity, diversity, and inclusion forms the cornerstone of the corporate culture. The company actively fosters a workplace where diverse backgrounds, talents, and experiences are valued and celebrated. Marriott pledges non-discrimination based on disability, veteran status, or any other protected characteristic under applicable law. Joining Courtyard by Marriott means becoming part of a global team that not only supports your personal and professional growth but also embraces continuous learning and performance improvement in a fun and supportive environment. This position is perfect for individuals who are goal-oriented, enjoy being part of a small yet ambitious team, and have a passion for exceeding guest expectations by delivering exceptional service consistently.

Job Requirements

  • high school diploma or equivalent
  • ability to stand, sit, and walk for extended periods
  • ability to lift, carry, push, and place objects weighing less than 50 pounds without assistance
  • availability to work full-time hours
  • willingness to adhere to Marriott's uniform and appearance standards
  • commitment to maintaining a safe work environment
  • legal authorization to work in the United States

Job Qualifications

  • high school diploma or equivalent preferred
  • previous housekeeping or cleaning experience is an asset
  • ability to communicate effectively with guests and team members
  • basic knowledge of cleaning products and techniques
  • physical stamina and mobility to perform job duties
  • strong attention to detail and commitment to quality
  • ability to follow company policies and procedures

Job Duties

  • clean guest rooms and common areas efficiently and thoroughly
  • respond promptly to guest requests and ensure satisfaction
  • replenish cleaning carts with necessary supplies
  • adhere to company policies and safety guidelines
  • maintain a professional appearance and communication at all times
  • move, lift, carry, push, and place objects weighing less than 50 pounds without assistance
  • perform additional reasonable tasks as assigned to ensure hotel operations run smoothly

Job Criteria

Experience

Entry Level (1-2 years)


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