Housekeeper

Emerald Queen Casino is a renowned casino and hotel resort operated by the Puyallup Tribe, located in Washington State. Known for its vibrant gaming environment and excellent guest service, this establishment offers a dynamic workplace where employees have opportunities to grow professionally. The casino operates 24 hours a day, 365 days a year, providing consistent employment opportunities in both full-time and part-time capacities. The hotel section of the Emerald Queen Casino focuses on providing accommodations that meet the high standards expected by its diverse guests. The environment at the Emerald Queen Casino is lively and fast-paced, with a strong emphasis on teamwork, safety, and guest satisfaction. The organization also prioritizes ethical decision-making and compliance with strict casino policies and health standards, ensuring a safe and respectful atmosphere for both employees and visitors.

The Housekeeper position at Emerald Queen Casino is an integral role responsible for maintaining the cleanliness and overall presentation of the hotel’s guest rooms and public areas. This role is essential in delivering an exceptional guest experience by ensuring that rooms are spotless, comfortable, and well-stocked with necessary amenities. The Housekeeper will be expected to adhere to detailed cleaning procedures including dusting, mopping, and disinfecting various surfaces such as counters, baths, showers, toilets, coffee makers, microwaves, refrigerators, furniture, and windows. Additionally, the role requires managing the inventory and restocking of cleaning supplies and guest amenities. The Housekeeper will also handle waste removal tasks including garbage, recycling, and linens, ensuring all areas meet the establishment's hygiene standards.

Beyond routine cleaning duties, the Housekeeper will be proactive in inspecting rooms, halls, and lobbies to identify any needed repairs or furniture replacements, promptly reporting these issues to the management team. This position demands excellent communication skills to interact effectively with guests and address their needs in a timely manner. Familiarity with casino-specific policies, the use of personal protective equipment, and the ability to operate cleaning equipment safely and efficiently are critical for success in this role. Physical stamina is essential as the role involves standing, walking, bending, lifting, pushing, and pulling in a typically smoke-filled casino environment.

The position offers competitive pay starting at $19.32 per hour, which increases to $20.46 per hour after a successful 90-day orientation period. Comprehensive employer-paid benefits include medical, dental, vision, and life insurance, making this full-time role a valuable opportunity for individuals seeking a stable career in hospitality with advancement potential. The casino values diversity and provides Indian Preference in hiring, demonstrating its commitment to supporting the local community and complying with tribal policies.

This role requires candidates to obtain a III B gaming license as mandated by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission. Pre-employment drug testing is mandatory; however, marijuana use is not disqualifying unless the individual must drive a company vehicle. Additional certifications needed include Customer Service, SARC, Sexual Harassment, Blood Borne Pathogens, and CPR First Aid. The Emerald Queen Casino strives for an inclusive, respectful workplace and complies fully with federal employment laws, offering employees a supportive environment where they can thrive.