Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
diversity and inclusion programs

Job Description

Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to delivering exceptional guest experiences and fostering an inclusive work environment. As a prominent multinational company, Marriott operates a wide portfolio of brands, including Gaylord Hotels, which are renowned for their unique meeting spaces, immersive experiences, and outstanding service standards. Gaylord Hotels represent an extraordinary hospitality environment where creativity, dedication, and heartfelt service combine to provide guests with memorable stays. Located at 1501 Gaylord Trail, Grapevine, Texas, this establishment is part of Marriott's extensive network, offering a dynamic and welcoming workplace for their associates.

The Housekeeping and Laundry department plays a crucial role in maintaining the overall guest satisfaction by ensuring that all guest rooms and public areas are clean, well-stocked, and inviting. This full-time, non-management position is perfect for individuals looking to contribute to the hospitality sector by creating an impeccable environment for guests. The role is integral to maintaining the hotel's high standards of hygiene and appearance, which are essential aspects of the guest experience.

As a Guest Environment Expert at Gaylord Hotels, you will be engaging in a variety of cleaning and maintenance duties designed to keep the hotel in pristine condition. This role goes beyond simply providing clean rooms and freshly made beds; it is about building a unique and memorable experience for every guest. You will be empowered to respond swiftly to guest requests, replenish housekeeping carts, clean guest rooms and common areas, and ensure that all spaces within the hotel reflect the premium quality and care that guests expect.

Successful candidates will embody professionalism not only through their appearance and communication but also by adhering to company standards around safety, confidentiality, and quality. The position requires physical mobility, including standing, walking for extended periods, and handling items up to 50 pounds without assistance. Attention to detail and the ability to perform assigned tasks with consistency are crucial for guaranteeing guest satisfaction and seamless hotel operations.

Marriott International prides itself on promoting equal employment opportunities, embracing diversity, and fostering an environment where all associates feel welcomed and valued. As a member of the Gaylord team, you will join a community of STARs - creative, entrepreneurial, and passionate individuals dedicated to providing thoughtful, heartfelt service. Employment at Gaylord Hotels offers career growth beyond traditional hotel roles, enriched by the opportunity to work under the distinguished Marriott International brand umbrella.

Joining Gaylord means becoming part of an incredible global team where you can perform your best work, fulfill your purpose, and continuously evolve to be your best version. This is a place where your contributions matter in creating extraordinary experiences for guests and in shaping a supportive and vibrant workplace culture.

Job Requirements

  • high school diploma or equivalent
  • able to work full-time
  • reliable and punctual
  • physically able to perform tasks including lifting up to 50 pounds
  • willing to work flexible hours including weekends and holidays
  • able to follow company policies and procedures
  • legal authorization to work in the united states

Job Qualifications

  • prior housekeeping or cleaning experience preferred
  • ability to follow instructions and company policies
  • strong attention to detail
  • excellent communication skills
  • physical capability to stand, walk, and perform manual tasks for extended periods
  • team player with a positive attitude
  • basic understanding of safety and hygiene standards

Job Duties

  • maintain cleanliness and appearance of guest rooms and public areas
  • replenish and organize housekeeping carts
  • respond promptly to guest requests
  • follow company safety, confidentiality, and quality standards
  • handle physical tasks including lifting and moving items up to 50 pounds
  • adhere to uniform and professional communication guidelines
  • perform additional reasonable duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)


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