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Job Overview
Employment Type
Temporary
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Life insurance
wellness programs
Job Description
Hard Rock is a globally recognized brand known for its unique blend of music, entertainment, and hospitality, operating hotels, casinos, and restaurants worldwide. The company is famous for its dynamic and energetic environments, delivering exceptional guest experiences through strongly rooted values of culture, spirit, and amplified service. Hard Rock focuses on a mission to create fun and memorable moments for guests while promoting a positive work environment for its team members. Their commitment to responsible gaming, adherence to legal and ethical standards, and emphasis on team member well-being underline the brand's integrity and dedication to quality service. As an employer,... Show More
Job Requirements
- High School diploma or equivalent
- Six months housekeeping experience in a similar hotel environment or equivalent combination of education and experience
- Must obtain and maintain all licenses and certifications per Federal, State, and Gaming/Lottery regulations
- Must successfully pass background check
- Must successfully pass drug screening
- Must be able to work nights, weekends, and holidays
- Ability to comprehend and use technical or professional language to communicate complex ideas
- Ability to read, comprehend, and write simple instructions, correspondence and memos
- Ability to perform numerical operations
- Ability to effectively deal with internal and external guests and team members requiring patience, tact, and diplomacy
- Fluency in English
- Ability to move throughout the business standing, walking, kneeling, bending for extended periods
- Ability to perform repetitive arm, hand and wrist movements
- Ability to lift, push, pull, balance, and carry up to 50 pounds
- Ability to tolerate exposure to heat, cold, chemicals, and noisy environments
- Ability to operate potentially hazardous equipment
Job Qualifications
- High School diploma or equivalent
- Six months housekeeping experience in a similar hotel environment or equivalent combination of education and experience
- Ability to communicate effectively with guests and team members
- Knowledge of cleaning procedures and safety protocols
- Ability to work as part of a team
- Professional attitude and strong work ethic
- Familiarity with company standards and hospitality industry regulations
- Basic numeracy and literacy skills
- Ability to understand and follow written and verbal instructions
- Fluency in English, additional languages preferred
Job Duties
- Exhibit conduct in accordance with all Gaming Commission Regulations and departmental policies and procedures
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations
- Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations
- Maintain a clean, safe, hazard-free work environment within area of responsibility
- Promote positive guest relations at all times
- Clean rooms according to assignment sheet priority
- stock caddies/carts with all required cleaning supplies, linen, amenities, and equipment
- Maintain awareness of guests in corridors, greeting guests in passing, using names when known
- enter guest rooms according to procedures, including respecting Do Not Disturb rooms
- Clean guest rooms including beds, furniture, floors, fixtures, closets, and bathrooms according to room cleaning sequence
- Deep clean guest rooms according to schedule
- Remove In Room Dining trays/tables from guest rooms and corridors
- Deliver and remove cribs and rollaway beds as needed
- Clean vacuum cleaners daily
- Unload and store all unused items from caddies/carts
- Maintain positive and professional communication with all team members
- Provide recognition to others including co-workers, supervisors, managers, and directors
- Participate in meetings to learn about global programs, new products and procedures
- Ensure healthy and safe work environment for co-workers and guests
- Assist guests by providing clear directions and promote property outlets
- Resolve guest complaints using property procedures
- Work as a team to complete required activities ensuring delivery of Amplified Service
- Participate in Sound Check meetings on each shift
- Always smile and offer a warm greeting
- Know, understand, and practice the mission, values, mottos, culture and spirit unique to Hard Rock
- Perform duties in accordance with company standards, policies, guidelines, and applicable laws
- Perform additional duties as requested
- Communicate with management to ensure assigned duties are completed
- Present a professional image
- Operate ethically to protect the Hard Rock brand
- Maintain confidentiality of guest, team member, and company information
- Comply with all policies and standard operating procedures
- Perform work regularly and predictably
- Other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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