Job Overview
Employment Type
Temporary
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Life insurance
wellness programs
Job Description
Hard Rock is a globally recognized brand known for its unique blend of music, entertainment, and hospitality, operating hotels, casinos, and restaurants worldwide. The company is famous for its dynamic and energetic environments, delivering exceptional guest experiences through strongly rooted values of culture, spirit, and amplified service. Hard Rock focuses on a mission to create fun and memorable moments for guests while promoting a positive work environment for its team members. Their commitment to responsible gaming, adherence to legal and ethical standards, and emphasis on team member well-being underline the brand's integrity and dedication to quality service. As an employer, Hard Rock offers a comprehensive benefits package designed to support the health, financial security, and work-life balance of its employees and their families.
The Housekeeper position at Hard Rock is a crucial role responsible for maintaining the cleanliness and orderliness of guest rooms, suites, hallways, and bathrooms. This role goes beyond simple cleaning tasks, requiring team members to actively contribute to positive guest relations by greeting guests warmly, respecting privacy, and ensuring safety within the property. Housekeepers ensure that rooms are cleaned to high standards, including vacuuming, making beds, replenishing linens, and managing amenities with great attention to detail. The role emphasizes teamwork, professional communication, and adherence to established standards, policies, and gaming commission regulations specific to the hospitality and gaming industry. Housekeepers are expected to maintain safety protocols, promote responsible gaming and alcohol service, and report any unethical conduct or hazards promptly.
The Housekeeper must be physically capable of performing the demanding tasks associated with the role, such as standing, walking, bending, lifting, and operating cleaning equipment. They should exhibit a positive and professional attitude, contributing to a collaborative team environment where all members can maximize their potential. The position also includes assisting guests by providing directions, promoting property outlets, and resolving minor complaints with tact and diplomacy. A commitment to the Hard Rock culture, values, and spirit is essential, with expectations to participate actively in team meetings and sound check sessions to continuously enhance service delivery.
Candidates must have a minimum of a High School diploma or equivalent and at least six months of housekeeping experience in a similar hotel environment, or an equivalent combination of education and experience. They must also comply with licensing and certification requirements, pass background and drug screenings, and be able to work flexible hours including nights, weekends, and holidays. Fluency in English is required, and additional languages are preferred. The role requires both physical stamina and the ability to communicate effectively using both simple and technical language. Hard Rock respects and values confidentiality of all company, guest, and team information, upholding the highest standards of professionalism and ethical conduct.
This comprehensive role is ideal for individuals seeking a dynamic work environment blending hospitality, entertainment, and service, with opportunities for personal and professional growth. Hard Rock’s housekeepers play an essential role in crafting memorable guest experiences while fostering a safe, respectful, and enjoyable workplace culture. The company’s extensive benefits package further supports employees in maintaining their well-being and planning for their future, making Hard Rock an employer of choice in the hospitality industry.
The Housekeeper position at Hard Rock is a crucial role responsible for maintaining the cleanliness and orderliness of guest rooms, suites, hallways, and bathrooms. This role goes beyond simple cleaning tasks, requiring team members to actively contribute to positive guest relations by greeting guests warmly, respecting privacy, and ensuring safety within the property. Housekeepers ensure that rooms are cleaned to high standards, including vacuuming, making beds, replenishing linens, and managing amenities with great attention to detail. The role emphasizes teamwork, professional communication, and adherence to established standards, policies, and gaming commission regulations specific to the hospitality and gaming industry. Housekeepers are expected to maintain safety protocols, promote responsible gaming and alcohol service, and report any unethical conduct or hazards promptly.
The Housekeeper must be physically capable of performing the demanding tasks associated with the role, such as standing, walking, bending, lifting, and operating cleaning equipment. They should exhibit a positive and professional attitude, contributing to a collaborative team environment where all members can maximize their potential. The position also includes assisting guests by providing directions, promoting property outlets, and resolving minor complaints with tact and diplomacy. A commitment to the Hard Rock culture, values, and spirit is essential, with expectations to participate actively in team meetings and sound check sessions to continuously enhance service delivery.
Candidates must have a minimum of a High School diploma or equivalent and at least six months of housekeeping experience in a similar hotel environment, or an equivalent combination of education and experience. They must also comply with licensing and certification requirements, pass background and drug screenings, and be able to work flexible hours including nights, weekends, and holidays. Fluency in English is required, and additional languages are preferred. The role requires both physical stamina and the ability to communicate effectively using both simple and technical language. Hard Rock respects and values confidentiality of all company, guest, and team information, upholding the highest standards of professionalism and ethical conduct.
This comprehensive role is ideal for individuals seeking a dynamic work environment blending hospitality, entertainment, and service, with opportunities for personal and professional growth. Hard Rock’s housekeepers play an essential role in crafting memorable guest experiences while fostering a safe, respectful, and enjoyable workplace culture. The company’s extensive benefits package further supports employees in maintaining their well-being and planning for their future, making Hard Rock an employer of choice in the hospitality industry.
Job Requirements
- High School diploma or equivalent
- Six months housekeeping experience in a similar hotel environment or equivalent combination of education and experience
- Must obtain and maintain all licenses and certifications per Federal, State, and Gaming/Lottery regulations
- Must successfully pass background check
- Must successfully pass drug screening
- Must be able to work nights, weekends, and holidays
- Ability to comprehend and use technical or professional language to communicate complex ideas
- Ability to read, comprehend, and write simple instructions, correspondence and memos
- Ability to perform numerical operations
- Ability to effectively deal with internal and external guests and team members requiring patience, tact, and diplomacy
- Fluency in English
- Ability to move throughout the business standing, walking, kneeling, bending for extended periods
- Ability to perform repetitive arm, hand and wrist movements
- Ability to lift, push, pull, balance, and carry up to 50 pounds
- Ability to tolerate exposure to heat, cold, chemicals, and noisy environments
- Ability to operate potentially hazardous equipment
Job Qualifications
- High School diploma or equivalent
- Six months housekeeping experience in a similar hotel environment or equivalent combination of education and experience
- Ability to communicate effectively with guests and team members
- Knowledge of cleaning procedures and safety protocols
- Ability to work as part of a team
- Professional attitude and strong work ethic
- Familiarity with company standards and hospitality industry regulations
- Basic numeracy and literacy skills
- Ability to understand and follow written and verbal instructions
- Fluency in English, additional languages preferred
Job Duties
- Exhibit conduct in accordance with all Gaming Commission Regulations and departmental policies and procedures
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations
- Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations
- Maintain a clean, safe, hazard-free work environment within area of responsibility
- Promote positive guest relations at all times
- Clean rooms according to assignment sheet priority
- stock caddies/carts with all required cleaning supplies, linen, amenities, and equipment
- Maintain awareness of guests in corridors, greeting guests in passing, using names when known
- enter guest rooms according to procedures, including respecting Do Not Disturb rooms
- Clean guest rooms including beds, furniture, floors, fixtures, closets, and bathrooms according to room cleaning sequence
- Deep clean guest rooms according to schedule
- Remove In Room Dining trays/tables from guest rooms and corridors
- Deliver and remove cribs and rollaway beds as needed
- Clean vacuum cleaners daily
- Unload and store all unused items from caddies/carts
- Maintain positive and professional communication with all team members
- Provide recognition to others including co-workers, supervisors, managers, and directors
- Participate in meetings to learn about global programs, new products and procedures
- Ensure healthy and safe work environment for co-workers and guests
- Assist guests by providing clear directions and promote property outlets
- Resolve guest complaints using property procedures
- Work as a team to complete required activities ensuring delivery of Amplified Service
- Participate in Sound Check meetings on each shift
- Always smile and offer a warm greeting
- Know, understand, and practice the mission, values, mottos, culture and spirit unique to Hard Rock
- Perform duties in accordance with company standards, policies, guidelines, and applicable laws
- Perform additional duties as requested
- Communicate with management to ensure assigned duties are completed
- Present a professional image
- Operate ethically to protect the Hard Rock brand
- Maintain confidentiality of guest, team member, and company information
- Comply with all policies and standard operating procedures
- Perform work regularly and predictably
- Other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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