Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $20.70 - $22.20
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee Discounts
Training and development programs
wellness initiatives

Job Description

Marriott International is a globally recognized leader in the hospitality industry, renowned for its unwavering commitment to excellence, innovation, and guest satisfaction. The company operates a diverse portfolio of more than 30 brands, including the luxury JW Marriott collection, which boasts over 100 prestigious properties located in key gateway cities and iconic resort destinations around the world. Marriott International is dedicated to creating memorable experiences for its guests by delivering exceptional service, maintaining high-quality standards, and fostering inclusive work environments where associates feel valued and empowered. The company prides itself on its rich culture, commitment to employee well-being, and emphasis on personal and professional development, making it a sought-after employer in the hospitality sector.

As a Guest Environment Expert at JW Marriott, you will play a pivotal role in shaping the guest experience through your extensive housekeeping skills and dedication to maintaining impeccable cleanliness and presentation throughout the hotel. This role goes beyond simply cleaning rooms or making beds; it involves creating an inviting, comfortable, and pristine environment that guests will remember. Your responsibilities will include attending to guest requests promptly, restocking housekeeping carts, cleaning guestrooms and public areas, and supporting overall hotel operations to ensure seamless service delivery.

Working as a Guest Environment Expert requires a proactive and hands-on approach, as you will be frequently on your feet, moving, lifting, carrying, pushing, and pulling objects weighing up to 50 pounds. The position demands vigilance in following safety protocols, adhering to company policies, maintaining confidentiality, and upholding the highest quality standards. Personal professionalism—reflected in your uniform, appearance, and communication—is crucial to reinforcing the JW Marriott brand and guest satisfaction.

Marriott International’s inclusive culture means you will be joining a diverse, global team that values the unique backgrounds and talents of its associates. The company actively promotes equal opportunity employment and prohibits discrimination based on disability, veteran status, or other protected classes. As part of the JW Marriott family, you will have access to ongoing training, career advancement opportunities, and a supportive community committed to fostering your growth and success. JW Marriott’s holistic approach to associate well-being ensures that your work environment is one where you can flourish personally and professionally, ultimately allowing you to deliver the renowned "JW Treatment™" that starts with caring for those who care for the guests.

In summary, this role at JW Marriott offers not just a job, but a meaningful career path within one of the most respected names in luxury hospitality. By joining the team as a Guest Environment Expert, you will contribute directly to the legacy of exceptional service and hospitality excellence while benefiting from an empowering culture that values your contributions and supports your aspirations.

Job Requirements

  • high school diploma or equivalent
  • ability to stand, sit, or walk for extended periods
  • capacity to lift, carry, push, or pull objects weighing up to 50 pounds without assistance
  • willingness to follow company policies and procedures
  • ability to maintain confidentiality
  • commitment to professional appearance and conduct

Job Qualifications

  • high school diploma or equivalent
  • previous housekeeping or cleaning experience preferred
  • ability to follow instructions and safety guidelines
  • excellent communication skills
  • ability to work independently and as part of a team
  • attention to detail and commitment to quality standards

Job Duties

  • maintain cleanliness of guest rooms and public areas
  • respond promptly to guest requests
  • restock housekeeping carts with necessary supplies
  • adhere to safety and sanitation policies
  • uphold company policies and procedures
  • ensure professional appearance and communication
  • perform physical tasks such as lifting and moving objects up to 50 pounds

Job Criteria

Experience

Entry Level (1-2 years)


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