Housekeeper

Burbank, CA, USA|Onsite

Job Overview

Benefits

Health Insurance

Paid Time Off

Uniform allowance

Employee Discounts

Retirement Plan

Training and development opportunities

Positive work environment

Job Description

Our client is a reputable entity in the hospitality sector, specializing in providing exceptional lodging and guest experiences. As a key player in the hotel industry, the company is committed to maintaining high standards of quality and cleanliness, ensuring guests feel pampered and valued throughout their stay. Known for its welcoming atmosphere, the establishment prides itself on delivering impeccable service through a dedicated team of professionals who are passionate about hospitality. The hotel offers a dynamic work environment that fosters growth, teamwork, and a genuine care for customer satisfaction. This position is a full-time opportunity that appeals to individuals who take pride in their attention to detail and have a knack for making environments shine with cleanliness and order. While specific salary details are not provided, the company is committed to competitive compensation and benefits that reward excellent performance.

The role of Room Attendant/Housekeeper is pivotal in sustaining the hotel's reputation for cleanliness and guest comfort. The individual in this position is responsible for maintaining guest rooms and public areas to the highest standards of neatness and hygiene. This role goes beyond cleaning; it is about creating a warm, inviting, and reassuring atmosphere where guests can confidently relax knowing their surroundings are impeccably maintained. The ideal candidate will possess an upbeat and positive personality, a strong work ethic, and a commitment to outstanding customer service. Regular duties include making beds, cleaning bathrooms, dusting furniture, vacuuming carpets, stocking supplies, and ensuring all areas are orderly. The role requires attention to detail, adherence to health and safety standards, and the ability to work efficiently within set time parameters to meet productivity goals. This position also involves safeguarding guest privacy and confidentiality, following key control guidelines, and effectively communicating with supervisors and team members. Participation in training sessions and meetings is essential to stay current with company policies and procedures, as well as safety regulations. Additionally, the Room Attendant supports seasonal deep cleaning efforts and may assist with training of new employees, contributing to a positive and cooperative workplace environment. This is an excellent opportunity for individuals who thrive in a structured yet engaging work setting and are dedicated to excellence in hospitality services.

Job Requirements

high school diploma or equivalent
previous housekeeping or cleaning experience preferred
ability to work efficiently within time limits
strong attention to detail
good communication skills
ability to follow instructions and procedures
physical stamina to perform cleaning tasks

Job Qualifications

high school diploma or equivalent
previous housekeeping or cleaning experience preferred
ability to work efficiently within time limits
strong attention to detail
good communication skills
ability to follow instructions and procedures
physical stamina to perform cleaning tasks

Job Duties

possess a positive and upbeat personality with a desire to deliver outstanding customer service and cleanliness to our guests
maintain a high level of professional appearance and demeanor, wearing the brand-approved uniform and name tag as required
maintain the highest level of confidentiality in all areas giving our guests the highest level of trust in our housekeeping staff
demonstrate a professional sense of urgency while in guest rooms and public spaces to provide a thoughtful guest experience promptly, consistently meeting budgeted goals for minutes per room
clean and stock all guest rooms as assigned including changing linens, replacing supplies, dusting, vacuuming, stocking supplies, emptying trash, removing used linens and room service items, cleaning bathrooms, toilets, tubs, and sink, dust, polish furniture, straighten furnishings, and appliances, clean appliances, and dishes if applicable
keep head housekeeper informed of room status on a timely basis
greet guests as you encounter them throughout the property
take pride in your work, strictly adhering to all federal, state, local and brand health, safety, and sanitary guidelines
complete training in all areas of security, alcohol, and health and safety ensuring that all OSHA, state, and federal guidelines for chemical, fire, health, and safety are being followed, keeping safety in mind in all things
follow all safe chemical handling procedures according to the chemical manufacturer's instructions
keep workspace, storage rooms, housekeeping carts clean and well organized and stocked including equipment such as vacuum cleaners
work in an organized fashion following the step-by-step process
observe the condition of furniture, walls, trim, carpet, and appliances
report all deficiencies following the hotels' policies
keep lines of communication open within the housekeeping department
participate in daily standup meetings, housekeeping, and all staff meetings
adhere to key control guidelines
assist in quarterly, spring, fall, annual cleaning duties as assigned
turn in lost and found items following the company procedure
assist in training of new staff
participates in and supports a positive, enjoyable work environment
holds an understanding of hotel products and services (i.e., food and beverage, recreation)
perform other duties as assigned