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Job Overview
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee assistance program
Uniform allowance
Job Description
Our hotel is a distinguished establishment committed to delivering exceptional guest experiences through superior hospitality services. Recognized for its dedication to cleanliness, comfort, and customer satisfaction, the hotel strives to uphold the highest standards of quality in every aspect of operations. Situated in a prime location, this hotel caters to a diverse clientele ranging from business travelers to tourists, providing a welcoming environment that combines luxury with functionality. The hotel prides itself on its warm atmosphere, professional staff, and an operational ethos focused on exceeding guest expectations while maintaining strict adherence to safety and hygiene protocols.
We are curren... Show More
We are curren... Show More
Job Requirements
- High school diploma or equivalent
- Previous housekeeping or cleaning experience preferred
- Ability to follow instructions and safety regulations
- Physical stamina to perform cleaning tasks and lift required weights
- Ability to communicate effectively with guests and team members
- Flexibility to work various shifts including weekends and holidays
- Adherence to company dress code and grooming standards
Job Qualifications
- High school diploma or equivalent
- Previous housekeeping or cleaning experience preferred
- Strong communication and interpersonal skills
- Ability to handle guest inquiries and complaints professionally
- Basic knowledge of cleaning chemicals and supplies
- Ability to work well in a team environment
- Attention to detail and a commitment to cleanliness and guest satisfaction
- Ability to follow instructions and safety regulations
- Physical stamina to perform cleaning tasks and lift required weights
Job Duties
- Deliver the brand promise and provide exceptional guest service at all times
- Provide excellent service to internal customers as appropriate
- Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner
- Feedback guest complaints to housekeeping manager promptly
- Ensure all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate
- Check and verify room status report
- Report room defects
- Report lost and damaged items
- Clean and make-up guest rooms
- Empty soiled linens
- Clean and tidy pantry and toilet
- Maintain the cleanliness of corridors and surrounding back areas
- Clean and pack the trolley
- Check and cleans operating equipment
- Changes light bulbs in room
- Refresh flowers set in guestroom
- Provide night turndown service
- Update room status via telephone interface system
- Attend and contributes to all training sessions and meetings as required
- Attend work on time as scheduled and adhere to attendance policy
- Exercise responsible behavior at all times and positively representing the hotel team
- Read the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety
- Lift, carry or otherwise move up to 25 lbs regularly
- Lift, carry or otherwise move up to 50 lbs occasionally with assistance
- Follow proper moving and lifting procedures
- Regularly required to stand
- sit
- walk
- reach
- use hands to handle or feel
- talk and hear
- Communicate properly and effectively with the guest, associates and managers
- Effectively respond to guest complaints
- Wear uniform, including nametag at all times
- Practice energy conservation at all times
- Be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments or areas if required, in order to meet business demands and guest service needs
- Treat all operating equipment and supplies carefully to minimize damage and reduce waste
- Maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards
- Comply with local legislation as required
- Promote teamwork and associate morale
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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