Job Overview
Benefits
Health Insurance
Paid Time Off
employee discount
Training and development opportunities
Retirement Plan
Uniform allowance
team events
Job Description
The hiring establishment is a reputable hotel committed to providing guests with exceptional service and a comfortable stay. As a prominent player in the hospitality industry, this hotel prides itself on upholding the highest standards of cleanliness, hospitality, and guest satisfaction. Guests consistently enjoy the warm, welcoming environment cultivated by a dedicated team that places great importance on maintaining impeccable cleanliness and attention to detail throughout the property. The hotel offers a dynamic and supportive work atmosphere where employees are encouraged to grow professionally while contributing meaningfully to the guest experience. Employment with this hotel is typically full-time, offering competitive compensation aligned with industry standards to attract and retain talented individuals who are passionate about customer service and hospitality.
The Room Attendant/Housekeeper role is central to the hotel’s commitment to guest satisfaction. This position is responsible for ensuring guest rooms and public areas are consistently clean, organized, and stocked according to the hotel's stringent quality standards. A Room Attendant is the face of the hotel’s cleanliness initiative and plays a critical role in creating a safe and inviting environment that enables guests to feel comfortable and valued throughout their stay.
This role requires a keen eye for detail and a deep commitment to maintaining processes that not only meet but exceed cleanliness expectations. The successful candidate will work closely with the Head of Housekeeping and other team members to manage daily cleaning schedules, room inspections, and the upkeep of public spaces. In addition to meticulous cleaning duties such as changing linens, dusting, vacuuming, replenishing supplies, and sanitizing bathrooms, the Room Attendant is responsible for adhering to health and safety protocols, including the proper handling of cleaning chemicals and reporting maintenance issues.
The Room Attendant also functions as an ambassador to guests by providing respectful and warm greetings, promptly responding to requests, and supporting a positive guest experience through their professionalism and efficiency. This role demands excellent communication skills and the ability to work in a fast-paced environment while maintaining composure and attention to detail.
Furthermore, the position involves active participation in training activities and team meetings, fostering strong communication within the housekeeping department to ensure alignment and continued improvement of service standards. The Room Attendant must strictly adhere to confidentiality protocols to protect guests’ privacy and maintain the trust placed in the hotel’s staff.
In sum, this is an excellent opportunity for individuals who take pride in delivering exceptional housekeeping services in a prestigious hotel setting. Candidates with a positive attitude, a strong sense of responsibility, and the ability to maintain high cleaning standards in an efficient and organized manner will find this role rewarding and impactful. The role offers a chance to contribute directly to the guest experience and be part of a team that values professionalism, safety, and teamwork.
The Room Attendant/Housekeeper role is central to the hotel’s commitment to guest satisfaction. This position is responsible for ensuring guest rooms and public areas are consistently clean, organized, and stocked according to the hotel's stringent quality standards. A Room Attendant is the face of the hotel’s cleanliness initiative and plays a critical role in creating a safe and inviting environment that enables guests to feel comfortable and valued throughout their stay.
This role requires a keen eye for detail and a deep commitment to maintaining processes that not only meet but exceed cleanliness expectations. The successful candidate will work closely with the Head of Housekeeping and other team members to manage daily cleaning schedules, room inspections, and the upkeep of public spaces. In addition to meticulous cleaning duties such as changing linens, dusting, vacuuming, replenishing supplies, and sanitizing bathrooms, the Room Attendant is responsible for adhering to health and safety protocols, including the proper handling of cleaning chemicals and reporting maintenance issues.
The Room Attendant also functions as an ambassador to guests by providing respectful and warm greetings, promptly responding to requests, and supporting a positive guest experience through their professionalism and efficiency. This role demands excellent communication skills and the ability to work in a fast-paced environment while maintaining composure and attention to detail.
Furthermore, the position involves active participation in training activities and team meetings, fostering strong communication within the housekeeping department to ensure alignment and continued improvement of service standards. The Room Attendant must strictly adhere to confidentiality protocols to protect guests’ privacy and maintain the trust placed in the hotel’s staff.
In sum, this is an excellent opportunity for individuals who take pride in delivering exceptional housekeeping services in a prestigious hotel setting. Candidates with a positive attitude, a strong sense of responsibility, and the ability to maintain high cleaning standards in an efficient and organized manner will find this role rewarding and impactful. The role offers a chance to contribute directly to the guest experience and be part of a team that values professionalism, safety, and teamwork.
Job Requirements
- high school diploma or equivalent
- previous housekeeping experience preferred
- ability to work flexible hours including weekends and holidays
- physical stamina to perform repetitive tasks and lift heavy objects
- excellent attention to detail
- good communication skills
- ability to maintain confidentiality and professionalism
- willingness to learn and follow cleaning protocols and safety procedures
Job Qualifications
- prior experience in housekeeping or cleaning roles
- knowledge of cleaning chemicals and supplies
- ability to work efficiently both independently and as part of a team
- strong customer service orientation
- understanding of health and safety standards in hospitality
- basic knowledge of hotel operations and guest services
- ability to follow instructions and comply with company policies
Job Duties
- possess a positive and upbeat personality with a desire to deliver outstanding customer service and cleanliness to our guests
- maintain a high level of professional appearance and demeanor, wearing the brand-approved uniform and name tag as required
- maintain the highest level of confidentiality in all areas giving our guests the highest level of trust in our housekeeping staff
- demonstrate a professional sense of urgency while in guest rooms and public spaces to provide a thoughtful guest experience promptly, consistently meeting budgeted goals for minutes per room
- clean and stock all guest rooms as assigned, including changing linens, replacing supplies, dusting, vacuuming, stocking supplies, emptying trash, removing used linens and room service items, cleaning bathrooms, toilets, tubs, and sink, dust, polish furniture, straighten furnishings and appliances, clean appliances and dishes if applicable
- keep head housekeeper informed of room status on a timely basis
- greet guests as you encounter them throughout the property
- take pride in your work, strictly adhering to all federal, state, local and brand health, safety, and sanitary guidelines
- complete training in all areas of security, alcohol, and health and safety, ensuring that all OSHA, state, and federal guidelines for chemical, fire, health, and safety are being followed
- follow all safe chemical handling procedures according to the chemical manufacturer's instructions
- keep workspace, storage rooms, housekeeping carts clean and well organized and stocked, including equipment such as vacuum cleaners
- work in an organized fashion following the step-by-step process
- observe the condition of furniture, walls, trim, carpet, and appliances
- report all deficiencies following the hotels' policies
- keep lines of communication open within the housekeeping department
- participate in daily standup meetings, housekeeping and all staff meetings
- adhere to key control guidelines
- assist in quarterly, spring, fall, annual cleaning duties as assigned
- turn in lost and found items following the company procedure
- assist in training of new staff
- participates in and supports a positive, enjoyable work environment
- holds an understanding of hotel products and services, i.e., food and beverage, recreation
- perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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