Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
Career development opportunities
Job Description
Courtyard by Marriott San Antonio Riverwalk is part of the globally recognized Marriott International portfolio, known for excellence in hospitality and service. Located in the heart of San Antonio, Texas, this full-service hotel caters to business and leisure travelers seeking comfort, convenience, and a memorable stay. With its prime location and commitment to superior guest experience, Courtyard by Marriott San Antonio Riverwalk offers a vibrant and professional environment for both guests and team members alike. As a part of Marriott International, it upholds a strong commitment to diversity, inclusion, and equal opportunity employment, fostering a supportive culture that celebrates unique backgrounds and perspectives.
The Guest Environment Expert position at Courtyard by Marriott San Antonio Riverwalk is integral to the hotel's reputation for cleanliness, comfort, and guest satisfaction. This full-time, non-management role in the housekeeping category goes beyond traditional cleaning duties. It involves creating an inviting atmosphere by maintaining and enhancing the appearance and cleanliness of guest rooms and public spaces throughout the property. The role requires flexibility and initiative, as the Expert is empowered to address various tasks such as delivering guest requests, restocking supplies, and ensuring all guest environments meet Marriott's high standards. Working in this role means being on your feet for extended periods, involving physical activities like moving, lifting, carrying, pushing, and pulling objects weighing up to 50 pounds without assistance.
Marriott’s culture emphasizes professional conduct, safety, and attention to quality standards. A Guest Environment Expert must adhere strictly to company policies, maintain confidentiality, and present a professional image through their uniform and communication. This role is more than housekeeping; it is about contributing to a memorable guest experience by maintaining a safe, clean, and welcoming environment. Employees who join the Courtyard brand are part of a dynamic, ambitious team passionate about service excellence and continuous improvement. The company encourages growth and learning while ensuring the work environment is enjoyable and fulfilling. This opportunity is perfect for individuals who take pride in their work, thrive in a collaborative setting, and are motivated to deliver exceptional guest service with a smile each day.
The Guest Environment Expert position at Courtyard by Marriott San Antonio Riverwalk is integral to the hotel's reputation for cleanliness, comfort, and guest satisfaction. This full-time, non-management role in the housekeeping category goes beyond traditional cleaning duties. It involves creating an inviting atmosphere by maintaining and enhancing the appearance and cleanliness of guest rooms and public spaces throughout the property. The role requires flexibility and initiative, as the Expert is empowered to address various tasks such as delivering guest requests, restocking supplies, and ensuring all guest environments meet Marriott's high standards. Working in this role means being on your feet for extended periods, involving physical activities like moving, lifting, carrying, pushing, and pulling objects weighing up to 50 pounds without assistance.
Marriott’s culture emphasizes professional conduct, safety, and attention to quality standards. A Guest Environment Expert must adhere strictly to company policies, maintain confidentiality, and present a professional image through their uniform and communication. This role is more than housekeeping; it is about contributing to a memorable guest experience by maintaining a safe, clean, and welcoming environment. Employees who join the Courtyard brand are part of a dynamic, ambitious team passionate about service excellence and continuous improvement. The company encourages growth and learning while ensuring the work environment is enjoyable and fulfilling. This opportunity is perfect for individuals who take pride in their work, thrive in a collaborative setting, and are motivated to deliver exceptional guest service with a smile each day.
Job Requirements
- high school diploma or equivalent
- ability to stand, sit, or walk for extended periods
- capability to move, lift, carry, push, and pull objects weighing up to 50 pounds without assistance
- willingness to adhere to Marriott's uniform and grooming standards
- ability to follow detailed instructions and maintain confidentiality
- no management responsibilities
Job Qualifications
- high school diploma or equivalent preferred
- previous housekeeping or cleaning experience advantageous
- strong attention to detail
- ability to work effectively both independently and as part of a team
- good physical stamina and ability to perform manual tasks
- excellent communication and customer service skills
Job Duties
- maintain the cleanliness and appearance of guest rooms and public areas
- deliver guest requests promptly and courteously
- restock housekeeping carts and supplies efficiently
- follow safety and quality standards consistently
- adhere to company policies and procedures
- assist with loading and unloading housekeeping supplies
- communicate professionally with team members and guests
Job Criteria
Experience
No experience required
Job Location
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