Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Exact $31.17
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Work Schedule

Day Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
wellness programs

Job Description

Boston Marriott Cambridge is a distinguished hotel located at 50 Broadway, Cambridge, Massachusetts. Part of the prestigious Marriott International group, it provides guests with a blend of comfort, luxury, and exceptional service in a vibrant and accessible location. The hotel caters to both business and leisure travelers, offering exquisite accommodations, modern amenities, and a welcoming atmosphere that defines the hallmark of Marriott's commitment to hospitality excellence. This specific property in Cambridge is known for its outstanding guest services, combining contemporary style with classic hospitality to create memorable experiences for all visitors. The hotel is part of Marriott's expansive network, which is dedicated to innovating the guest experience while maintaining consistent high standards around the world.

The role of Guest Environment Expert at Boston Marriott Cambridge is central to the hotel's operations in housekeeping and guest services. This full-time, non-management position offers a competitive hourly wage of $31.17 and requires open availability, with a preference for day and evening shifts. The Guest Environment Expert is responsible for maintaining the cleanliness and appearance of the entire hotel, including guest rooms and public spaces. The position involves a hands-on approach, requiring physical activity such as standing, walking, lifting, and moving items up to 50 pounds.

The responsibilities go beyond simple tidying up; the Guest Environment Expert helps craft an exceptional guest experience by ensuring that every space in the hotel is welcoming, pristine, and ready to meet the unique needs of guests. From stocking carts with necessary supplies to responding to guest requests promptly and efficiently, this role is integral to the smooth operation of the hotel’s daily activities.

In addition to a focus on cleanliness, the role emphasizes professionalism in appearance, communication, and adherence to company policies and standards. Marriott International prides itself on its commitment to diversity, equal opportunity, and employee well-being, all of which are reflected in the supportive environment of the Boston Marriott Cambridge. Here, associates like the Guest Environment Expert are empowered to take initiative within their workspaces to ensure the highest standards of guest satisfaction.

Working at Boston Marriott Cambridge means being part of a renowned global hotel brand that values innovative approaches to hospitality while nurturing a collaborative and inclusive workplace culture. This role is ideal for individuals who are energetic, detail-oriented, and enthusiastic about contributing to a team dedicated to delivering wonderful hospitality every day. Marriott’s core values include a dedication to providing access to opportunity, safeguarding a safe workplace, and respecting the diversity and unique backgrounds of associates. Moreover, the hotel is committed to training, career development, and creating a space where employees feel connected to their purpose and their coworkers.

Joining Marriott Hotels through this position means joining a legacy of excellence that began with company founder J. Willard Marriott. JW Marriott, part of Marriott's luxury portfolio, highlights the importance of associate well-being and development, underlining the philosophy that happy employees lead to happy guests. The brand promotes an environment where associates are supported, recognized, and encouraged to grow both personally and professionally.

In summary, the Guest Environment Expert at Boston Marriott Cambridge plays a vital role in ensuring every guest receives not just a clean room, but an unforgettable hospitality experience. This role is about embodying Marriott’s values and standards, contributing to a positive work environment, and taking pride in a job well done. Engaging in various housekeeping tasks with professionalism and care, the successful candidate will contribute to the hotel’s reputation as a preferred destination in Cambridge and a part of the globally recognized Marriott International brand.

Job Requirements

  • open availability including day and evening shifts
  • ability to stand, sit, or walk for extended periods
  • ability to lift, carry, push, pull, and place objects weighing up to 50 pounds
  • non-management position
  • willingness to adhere to Marriott policies and procedures
  • commitment to maintaining confidentiality and quality standards

Job Qualifications

  • high school diploma or equivalent
  • previous housekeeping experience preferred
  • ability to work flexible hours including day and evening shifts
  • good communication skills
  • physical stamina to perform manual labor
  • attention to detail
  • ability to follow instructions and work independently

Job Duties

  • maintain cleanliness of guest rooms and public spaces
  • respond to guest requests promptly
  • stock housekeeping carts with necessary supplies
  • follow company policies and safety procedures
  • uphold professional appearance and communication
  • operate alone or with team to complete housekeeping tasks
  • lift and move objects weighing up to 50 pounds without assistance

Job Criteria

Experience

No experience required


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