Housekeeper

Emerald Queen Casino is a premier entertainment destination operated by the Puyallup Tribe, offering a wide range of gaming, dining, and hospitality experiences. Located in Washington State, the casino is renowned for its vibrant atmosphere, exceptional customer service, and commitment to providing guests with a memorable stay and entertainment experience. The casino embraces a diverse and inclusive work environment and is dedicated to the empowerment and growth of its employees through comprehensive training and competitive benefits. As a well-established gaming facility, Emerald Queen Casino operates 24/7, catering to a dynamic clientele and maintaining high standards of cleanliness, safety, and hospitality throughout the property.

The Housekeeper role at Emerald Queen Casino is an essential position responsible for maintaining cleanliness and order across guest rooms and public areas within the hotel and casino property. This full-time position offers competitive starting pay at $19.32 per hour, progressing to $20.46 per hour upon successful completion of a 90-day orientation period. The role includes excellent employer-paid benefits such as medical, dental, vision, and life insurance, demonstrating the companys commitment to the welfare of its employees.

Housekeepers play a critical role in guest satisfaction by ensuring all assigned guest rooms are cleaned thoroughly and efficiently on a daily basis. Duties involve dusting, mopping, vacuuming, bed-making, and disinfecting all surfaces including bathrooms, kitchen appliances, and furniture. Additionally, housekeepers are responsible for restocking amenities, managing the inventory of supplies and cleaning products, and collecting all waste, recyclables, and linens. The role also extends to inspecting the condition of rooms, halls, and lobbies, identifying any necessary repairs or maintenance issues, and communicating these to management promptly.

The position demands excellent communication skills to respond swiftly and professionally to guest requests and inquiries. Attention to detail is paramount, along with a strong sense of responsibility for maintaining the ambiance and cleanliness of the casino’s guest exercise and pool areas. Housekeepers use personal protective equipment and are expected to uphold all health and safety guidelines within their duties. Physical stamina and the ability to operate cleaning equipment efficiently are also necessary due to the demands of prolonged standing, walking, lifting, and handling materials in a busy, sometimes smoke-filled casino environment.

The Emerald Queen Casino values independent problem-solving skills, ethical decision-making, and organization. Candidates must be adaptable to shift work which includes evenings, weekends, and holidays to support the 24-hour operation of the casino. Applicants are required to have a High School diploma or GED equivalent and at least three months of hotel housekeeping experience, with knowledge and practical skills related to operating cleaning machinery and tools essential for the role.

Licensing requirements include obtaining a III B license as mandated by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission. The employer conducts pre-employment drug testing, though marijuana use will not disqualify applicants unless the role requires driving company vehicles. The Emerald Queen Casino is an Equal Opportunity Employer, affirming Indian Preference in hiring pursuant to the policies of the Puyallup Tribe. This comprehensive housekeeping role offers a meaningful career opportunity for individuals committed to upholding hospitality excellence within a culturally rich and dynamic casino environment.