Job Overview

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Compensation

Hourly
Range $13.50 - $17.25
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program

Job Description

Marriott International is a global leader in the hospitality industry, renowned for its commitment to delivering exceptional guest experiences across its diverse portfolio of brands. As a company that values inclusivity, diversity, and equal opportunity, Marriott fosters a culture where associates from varied backgrounds feel valued, celebrated, and empowered to contribute their best work. The company's ethos revolves around creating memorable and unique experiences for guests, going beyond the conventional to ignite curiosity and expand worlds. One of its distinguished brands, W Hotels, epitomizes this spirit by redefining luxury hospitality through innovation, originality, and a forward-looking approach. W Hotels is a vibrant, dynamic environment that embraces new faces and experiences, encouraging a culture of openness and creativity where guests' passions are brought to life through personalized and thoughtful service.

The Guest Environment Expert role at Marriott International, particularly within the W Hotels brand, is a critical position that directly contributes to the overall guest experience. Beyond the basic housekeeping duties, this role involves a broad range of responsibilities aimed at maintaining the cleanliness, safety, and aesthetic appeal of the hotel environment. Guest Environment Experts take a proactive, hands-on approach to their work, ensuring that every space within the hotel—from guest rooms to public areas—is pristine, welcoming, and reflective of Marriott's high standards of quality and professionalism.

In this role, Guest Environment Experts are empowered to take initiative and make decisions that support a seamless and enjoyable stay for guests. This includes responding promptly to guest requests, efficiently stocking and managing carts, and performing thorough cleaning duties with attention to detail. Physical stamina and mobility are essential as the job requires standing, sitting, or walking for extended periods, along with the ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.

Marriott International places a strong emphasis on maintaining a safe workplace, adhering to company policies, protecting guest confidentiality, and upholding rigorous quality standards. The role also demands a professional demeanor, including appropriate uniform standards, personal appearance, and effective communication skills. Each day, Guest Environment Experts play a vital role in shaping the guest experience by ensuring that every aspect of the hotel's environment is clean, comfortable, and safe.

By joining Marriott International as a Guest Environment Expert, candidates have the opportunity to be part of a global team committed to excellence, innovation, and hospitality. The company offers a supportive work culture that encourages career growth and development, all while celebrating individual contributions and fostering a sense of belonging. This position is suited for individuals who are dedicated, detail-oriented, physically capable, and passionate about providing superior service that exceeds guest expectations. Marriott International is more than just a hotel company; it is a place where employees can do their best work, begin their purpose, belong to an incredible global team, and become the best version of themselves.

Job Requirements

  • High school diploma or equivalent
  • ability to stand, sit, or walk for extended periods
  • capable of lifting, carrying, pushing, pulling objects up to 50 pounds
  • willingness to work flexible hours including weekends and holidays
  • ability to maintain confidentiality
  • adherence to uniform and appearance standards

Job Qualifications

  • Previous housekeeping or cleaning experience preferred
  • ability to communicate effectively with guests and team members
  • basic knowledge of cleaning chemicals and supplies
  • physical stamina and ability to perform manual tasks
  • attention to detail and commitment to quality
  • ability to follow instructions and company policies
  • positive attitude and strong work ethic

Job Duties

  • Maintain cleanliness and appearance of guest rooms and public areas
  • respond to guest requests promptly and professionally
  • stock and organize housekeeping carts
  • follow company policies and safety procedures
  • uphold high quality and cleanliness standards
  • ensure professional personal appearance and communication
  • assist with additional reasonable duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)


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