Job Overview

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Compensation

Hourly
Range $13.00 - $17.00
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
career advancement

Job Description

Sheraton Hotels & Resorts is a well-established hotel brand that is part of the Marriott International portfolio, a global leader in hospitality. Since its inception in 1937, Sheraton has been dedicated to offering guests a welcoming and memorable experience, creating a sense of community and connection in over 400 locations worldwide. This brand prides itself on being more than just a place to stay; it is a destination where guests can gather and feel a genuine sense of belonging. Sheraton’s commitment to quality service and cultural diversity makes it an ideal workplace for individuals who are passionate about hospitality and providing exceptional guest experiences.

The role of the Guest Environment Expert at Sheraton Hotels & Resorts is vital in maintaining the cleanliness and overall appearance of the hotel. Far beyond just housekeeping, this position requires a proactive approach to customer service, ensuring that every guest’s stay is comfortable and memorable. Guest Environment Experts are responsible for various housekeeping functions including cleaning guest rooms, public spaces, restocking supplies, and fulfilling guest requests promptly with a high degree of professionalism.

This position emphasizes safety, quality, and adherence to company policies, aiming to uphold the standards that Marriott International is renowned for worldwide. The job entails extended periods of physical activity including standing, sitting, and walking, along with physical tasks such as lifting and moving objects weighing up to 50 pounds. Associates in this role are empowered to take initiative within their work environment to address and fulfill the needs of guests and support the hotel’s operational efficiency.

Working as a Guest Environment Expert within Sheraton also means being part of a diverse and inclusive workforce. Marriott International actively fosters an environment where associates from all backgrounds feel valued and included, ensuring equal opportunity employment without discrimination on any protected basis. This commitment enhances the work culture and supports associates in delivering the best possible service to guests.

Joining Sheraton means joining a global community where associates connect and collaborate to create engaging guest experiences that align with the brand’s mission to be 'The World's Gathering Place.' This role offers individuals an opportunity to grow their careers in hospitality, develop professional skills, and belong to a team that values respect and teamwork. For those who are energetic, customer-focused, and enjoy working in a dynamic environment, this role provides an excellent platform to do their best work and become the best version of themselves.

Job Requirements

  • high school diploma or equivalent
  • ability to stand, sit, or walk for extended time
  • physical ability to move, lift, carry, push, or pull objects up to 50 pounds without assistance
  • willingness to follow company policies and procedures
  • commitment to safe work practices
  • reliable and punctual
  • ability to maintain confidentiality and professionalism

Job Qualifications

  • high school diploma or equivalent preferred
  • prior experience in housekeeping or hotel environment is an advantage
  • strong attention to detail and organizational skills
  • ability to work independently and as part of a team
  • excellent communication and interpersonal skills
  • physical capability to perform job duties including lifting and standing for long periods

Job Duties

  • clean guest rooms and public spaces to maintain high standards of cleanliness and appearance
  • deliver guest requests promptly and courteously
  • stock housekeeping carts with necessary supplies
  • follow safety guidelines and company policies
  • maintain professional appearance and communication
  • assist with moving and lifting items weighing up to 50 pounds
  • uphold confidentiality and quality standards

Job Criteria

Experience

Entry Level (1-2 years)


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