Housekeeper

Cleveland, OH, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $13.50 - $17.50

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

flexible scheduling

Job Description

The Residence Inn Marriott Cleveland Airport/Middleburg Heights is a prestigious, multi-award-winning hotel known for its exceptional hospitality and outstanding guest service. Located conveniently near Cleveland Airport, this hotel caters to travelers seeking comfort, convenience, and a home-away-from-home experience. As part of the renowned Marriott International brand, the Residence Inn upholds high standards of quality, cleanliness, and customer satisfaction. The hotel prides itself on fostering an environment of teamwork and a culture dedicated to exceeding guest expectations through attentive service and careful attention to detail. The Residence Inn offers extended-stay accommodations, ideal for business travelers and vacationers who value spacious rooms equipped with modern amenities ensuring a comfortable and productive stay. With a focus on maintaining a superior guest experience, the hotel continually invests in its employees and infrastructure to sustain its reputation as a leader in the hospitality industry.

The Housekeeper role at Residence Inn Marriott Cleveland Airport/Middleburg Heights is essential in maintaining the cleanliness and inviting appearance of guest rooms and public spaces throughout the hotel. This position plays a vital part in delivering the exceptional hospitality that guests expect from Marriott properties. The housekeeper is responsible for cleaning and resetting guest bedrooms and bathrooms according to established standards using proper cleaning chemicals and equipment. Responsibilities extend beyond guest rooms to include maintaining cleanliness in hallways, common areas, and assisting with any unexpected incidents such as spills or special guest requests.

This is an excellent opportunity for individuals who are seeking weekend work only, offering flexibility while still being part of a dedicated and supportive team. The role requires attention to detail, physical stamina, and a positive attitude to create a welcoming and comfortable environment for guests. In addition to hands-on cleaning duties, the housekeeper is expected to stock and maintain housekeeping carts and linens, report maintenance issues, and participate in carpet care programs.

Housekeepers must adhere strictly to hotel policies concerning guest privacy, security, safety protocols, and emergency procedures. They must be proactive in communicating with fellow staff and other departments to ensure smooth operations and swift resolution of guest concerns. The ability to provide friendly assistance and greet guests with warmth helps reinforce the hotel’s commitment to excellent customer service.

This position does not require prior experience, making it an ideal entry-level opportunity for hospitality enthusiasts. The Residence Inn Marriott Cleveland Airport/Middleburg Heights values a neat and professional appearance and expects employees to meet these standards consistently. Flexibility to work varying schedules—including nights, weekends, and holidays—is key to ensuring that the hotel maintains its high standards around the clock. By joining the Residence Inn team as a housekeeper, individuals become part of a respected Marriott brand that champions career growth, teamwork, and a passion for delivering exceptional guest experiences.

Job Requirements

High school diploma or equivalent preferred
No prior experience required
Basic communication skills both verbal and written
Must be able to stand and exert well-paced mobility for up to 8 hours
Must be able to lift up to 30bs on a regular and continuing basis
Must be able to bend stoop squat and stretch to fulfill cleaning tasks
Must maintain a neat clean and well-groomed appearance according to company standards
Flexibility to work varying schedules including nights weekends and holidays

Job Qualifications

High school diploma or equivalent preferred
Basic communication skills both verbal and written
Ability to work effectively in a team environment
Strong attention to detail and commitment to maintaining cleanliness standards
Ability to handle physical demands of the job including lifting and mobility
Knowledge of safety and security procedures relevant to hotel housekeeping
Customer service skills with a friendly and approachable demeanor

Job Duties

Clean and reset guest bedroom and bathroom areas according to established standards using provided chemicals and cleaning equipment properly and safely
Maintain cleanliness of hallways and common areas as assigned
Perform other duties as requested such as cleaning unexpected spills or completing special guest requests
Assist other housekeeping associates in maintaining clean and organized work and public areas
Participate in the hotel’s carpet care program by spotting carpet during room cleaning
Report any maintenance issues or needs to the Supervisor
Stock and maintain housekeeping carts and linen storage rooms
Complete room assignment sheet accurately documenting completed tasks and any issues encountered
Respond promptly to guest complaints or special requests ensuring guest satisfaction
Follow proper procedures for entering guest rooms ensuring guest privacy and security
Greet guests with a smile make eye contact and offer friendly assistance when interacting
Adhere to all company policies and procedures related to safety and security including proper handling and storage of keys and lost and found items
Be knowledgeable of policies regarding emergency procedures and bloodborne pathogen protocols
Communicate effectively with coworkers and other departments contributing to a supportive work environment