Housekeeper

Spokane, WA, USA|

Job Overview

Benefits

Health Insurance

Paid Time Off

Employee Discounts

uniform provided

Training and development opportunities

Dental Insurance

Retirement Plan

Job Description

Our esteemed hotel is dedicated to providing an exceptional guest experience through impeccable service and top-notch facilities. As a leading establishment in the hospitality industry, we pride ourselves on maintaining the highest standards of cleanliness, comfort, and professionalism. Our team is composed of passionate individuals committed to creating memorable stays for every guest by ensuring their environment is spotless and welcoming from the moment they enter. We foster a positive and collaborative work culture that values integrity, attention to detail, and continuous improvement to uphold our brand reputation in the competitive hotel market.

The Room Attendant/Housekeeper position plays a vital role within our team, responsible for maintaining guest rooms and public areas to the highest standards of cleanliness and organization. This role demands a keen eye for detail and an unwavering commitment to upholding the hotel’s standards of hygiene and presentation. Room attendants are the unsung heroes of the guest experience, creating a warm, welcoming atmosphere through their meticulous cleaning and guest interaction. This position requires a professional demeanor and a positive, upbeat attitude to deliver outstanding customer service consistently.

Successful candidates will be expected to manage their time efficiently to meet budgeted cleaning standards while maintaining a thorough and thoughtful approach to their duties. Housekeepers must consistently reflect our brand through their professional appearance, attitude, and adherence to health and safety regulations. The role requires familiarity with chemical handling procedures, proper equipment use, and the ability to work within a team-oriented environment where communication and cooperation are key. Additional responsibilities include reporting maintenance issues, participating in training and safety sessions, and supporting seasonal deep-cleaning projects as assigned. Moreover, Room Attendants have the privilege of contributing to a safe, pleasant, and hygienic hotel environment that fosters guest satisfaction and return visits. This position is perfect for those who take pride in their work and seek to be part of a professional team dedicated to excellence in hospitality.

Job Requirements

high school diploma or equivalent
previous experience in housekeeping or cleaning preferred
ability to stand, bend, and lift for extended periods
good physical health and stamina
ability to work varying shifts including weekends and holidays
willingness to comply with all safety and health regulations
reliable and punctual
ability to communicate effectively with guests and staff
ability to handle cleaning chemicals safely
adherence to hotel policies and procedures
completion of required training sessions

Job Qualifications

high school diploma or equivalent
previous housekeeping or cleaning experience preferred
ability to work independently and as part of a team
attention to detail and time management skills
good communication and interpersonal skills
ability to follow instructions and safety procedures
physical stamina to perform cleaning duties
understanding of safety and chemical handling guidelines
basic knowledge of hospitality industry standards

Job Duties

possess a positive and upbeat personality with a desire to deliver outstanding customer service and cleanliness to our guests
maintain a high level of professional appearance and demeanor, wearing the brand-approved uniform and name tag as required
maintain the highest level of confidentiality in all areas giving our guests the highest level of trust in our housekeeping staff
demonstrate a professional sense of urgency while in guest rooms and public spaces to provide a thoughtful guest experience promptly, consistently meeting budgeted goals for minutes per room
clean and stock all guest rooms as assigned including changing linens, replacing supplies, dusting, vacuuming, stocking supplies, emptying trash, removing used linens and room service items, cleaning bathrooms, toilets, tubs, and sink
keep Head Housekeeper informed of room status on a timely basis
greet guests as you encounter them throughout the property
take pride in your work, strictly adhering to all Federal, State, Local and Brand health, safety, and sanitary guidelines
complete training in all areas of security, alcohol, and health and safety
follow all safe chemical handling procedures according to the chemical manufacturer's instructions
keep workspace, storage rooms, housekeeping carts clean and well organized and stocked including equipment such as vacuum cleaners
work in an organized fashion following the step-by-step process
observe the condition of furniture, walls, trim, carpet, and appliances
report all deficiencies following the hotels' policies
keep lines of communication open within the housekeeping department
participate in daily standup meetings, housekeeping, and all staff meetings
adhere to key control guidelines
assist in quarterly, spring, fall, annual cleaning duties as assigned
turn in lost and found items following the company procedure
assist in training of new staff
participate in and support a positive, enjoyable work environment
hold an understanding of hotel products and services (i.e., food and beverage, recreation)
perform other duties as assigned