Housekeeper

Charlotte, NC, USA|Onsite

Job Overview

Employment Type

Temporary

Full-time

Part-time

Compensation

Hourly

Range $12.25 - $16.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

401k plan

Paid Time Off

Employee Referral Program

hotel discounts

performance-based bonuses

Career growth opportunities

supportive work environment

Job Description

Tru By Hilton Mooresville Lake Norman located at 117 Alcove Rd, Mooresville, NC 28117, is part of the prestigious Maya Hotels family, a recognized leader in the hospitality industry. Maya Hotels proudly manages a diverse portfolio of well-respected hotel brands including Holiday Inn Express, Candlewood Suites, avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft. With a commitment to excellence and a focus on delivering exceptional guest experiences, Maya Hotels creates a work environment that is both friendly and supportive. The company champions a culture of respect, diversity, and opportunity, ensuring every employee feels valued and empowered to grow within the organization. For more information about the company, visit www.mayahotels.com.

The open position is for a Housekeeper to join the housekeeping team at Tru By Hilton Mooresville Lake Norman. This role is ideal for an individual who is hardworking, detail-oriented, and passionate about hospitality. As a Housekeeper, your primary responsibility will be to maintain cleanliness and order in hotel common areas, public spaces, and back-of-house zones, ensuring a well-maintained and welcoming environment for guests and staff alike. This role requires an ability to thrive in a fast-paced setting, focusing on both individual tasks and collaborative teamwork to meet the hotel's high standards.

The Housekeeper will perform various essential duties including cleaning hallways, stairwells, lobbies, restrooms, and fitness centers while ensuring that all supplies are adequately stocked. Additionally, the employee will support the preparation of guest rooms by assisting with beds, linens, and maintaining overall room standards. Prompt response to guest requests and reporting maintenance issues are key components of this role to guarantee guest satisfaction. The position also involves supporting the housekeeping team by managing inventories, assisting in waste removal, and ensuring safety protocols are followed throughout the hotel.

This position reflects Maya Hotels' dedication to offering competitive benefits such as medical, dental, vision insurance, 100% employer-paid life insurance, voluntary life coverage, and a robust retirement savings plan with 401K employer contributions. Employees can also enjoy paid time off, employee referral programs, hotel discounts, performance-based bonuses, and numerous opportunities for career advancement within the company’s extensive brand portfolio. The Housekeeper role offers a perfect chance to work in a supportive environment alongside some of the best-known hotel brands in the hospitality industry, coupled with a competitive salary and performance incentives.

Job Requirements

High school diploma or equivalent
Ability to perform physical tasks including standing, walking, pushing, pulling, and lifting for extended periods
Ability to lift and carry up to 50lbs
Willingness to work various shifts, including weekends and holidays
Strong communication skills
Ability to maintain attention to detail
Capability to work independently and as part of a team

Job Qualifications

High school diploma or equivalent
Prior experience in housekeeping or similar role preferred but not required
Strong communication skills to interact professionally with guests and team members
Strong organizational skills for maintaining cleanliness standards
Ability to work various shifts including weekends and holidays
Demonstrated ability to work both independently and collaboratively
Knowledge of cleaning techniques and equipment use is a plus

Job Duties

Perform general cleaning tasks including vacuuming, sweeping, mopping, and dusting in hallways, stairwells, and public spaces
Empty trash receptacles and replace liners
Maintain cleanliness and organization of storage areas and housekeeping carts
Clean and maintain hotel amenities such as lobby areas, restrooms, and fitness centers
Ensure all cleaning supplies are stocked and report shortages to the supervisor
Assist housekeepers in preparing guest rooms, including making beds, replenishing linens, and ensuring rooms meet hotel standards
Collect dirty linens and deliver clean ones to the designated laundry area
Handle guest requests promptly and effectively to ensure guest satisfaction
Report maintenance or repair issues in guest rooms to the appropriate department
Respond to housekeeping team requests for supplies, linens, and equipment
Assist with the removal of trash, dirty linens, and debris from floors and hallways
Help maintain inventory of housekeeping supplies and inform the supervisor of shortages
Collaborate with the team to ensure efficient and timely completion of tasks
Follow hotel safety and security procedures to maintain a safe environment for guests and employees
Report any suspicious activities, safety hazards, or emergencies to the appropriate personnel
Follow proper procedures for handling lost and found items