Job Overview
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Job Description
This is an exciting opportunity to join a reputable hotel as a Housekeeper\/Room Attendant, a vital role dedicated to maintaining the cleanliness and comfort of guest rooms and common areas. Our hotel prides itself on delivering exceptional hospitality and ensuring guests experience a welcoming, pristine environment throughout their stay. As part of our dedicated housekeeping team, the Housekeeper\/Room Attendant will contribute significantly to the hotel's reputation for excellence by upholding high standards of cleanliness and guest service.
The Housekeeper\/Room Attendant is responsible for the thorough cleaning and upkeep of assigned rooms and public spaces, following the guidelines set by the Head Housekeeper or management. This role requires punctuality, adherence to dress code, and compliance with safety protocols, reflecting the professional image of the hotel. Attention to detail is paramount, as the Housekeeper must inspect furniture, fixtures, and equipment to identify any maintenance issues and ensure that rooms are in pristine condition for incoming guests.
This position demands excellent communication skills, a proactive approach to identifying safety hazards, and the ability to work efficiently within a team. The Housekeeper\/Room Attendant must maintain control of room keys at all times, managing security sensitively and responsibly. Prompt reporting of lost and found items, maintenance issues, and completed room cleanings is essential to smooth hotel operations. In addition, courteous and friendly interaction with guests is encouraged to enhance the overall guest experience.
The role also includes logistical duties such as restocking housekeeping carts, emptying vacuums and garbage, and ensuring storage areas remain neat and secure. The ability to handle confidential information professionally is important, as all business operations must be kept confidential during and outside of working hours. Ultimately, the Housekeeper\/Room Attendant plays an integral role in maintaining the hotel’s standards and supporting the overall guest satisfaction strategy.
The Housekeeper\/Room Attendant is responsible for the thorough cleaning and upkeep of assigned rooms and public spaces, following the guidelines set by the Head Housekeeper or management. This role requires punctuality, adherence to dress code, and compliance with safety protocols, reflecting the professional image of the hotel. Attention to detail is paramount, as the Housekeeper must inspect furniture, fixtures, and equipment to identify any maintenance issues and ensure that rooms are in pristine condition for incoming guests.
This position demands excellent communication skills, a proactive approach to identifying safety hazards, and the ability to work efficiently within a team. The Housekeeper\/Room Attendant must maintain control of room keys at all times, managing security sensitively and responsibly. Prompt reporting of lost and found items, maintenance issues, and completed room cleanings is essential to smooth hotel operations. In addition, courteous and friendly interaction with guests is encouraged to enhance the overall guest experience.
The role also includes logistical duties such as restocking housekeeping carts, emptying vacuums and garbage, and ensuring storage areas remain neat and secure. The ability to handle confidential information professionally is important, as all business operations must be kept confidential during and outside of working hours. Ultimately, the Housekeeper\/Room Attendant plays an integral role in maintaining the hotel’s standards and supporting the overall guest satisfaction strategy.
Job Requirements
- High school diploma or equivalent
- Previous housekeeping experience preferred
- Ability to stand and walk for extended periods
- Ability to lift and carry cleaning equipment and supplies
- Good interpersonal skills
- Ability to follow safety procedures
- Flexibility to work various shifts
- Honest and trustworthy
- Ability to maintain confidentiality
- Must be punctual and reliable
Job Qualifications
- Previous experience in housekeeping or room attendant role preferred
- Ability to work independently and in a team
- Strong attention to detail
- Good communication skills
- Ability to follow instructions and hotel policies
- Physical stamina to perform cleaning duties
- Basic literacy and numeracy skills
Job Duties
- Be ready to begin work at the specified time in the appropriate uniform with a name tag and personal safety device
- Punch in on time card and obtain work schedule from the designated individual
- Clean all assigned rooms and common areas as specified by Head Housekeeper or manager
- Report all maintenance problems to manager
- Restock housekeeping carts at end of each shift and empty vacuum and garbage
- Turn in all lost and found items immediately
- Keep all storage areas neat and keep all storage closets locked
- Complete missing linen report for each room
- Mark each room cleaned on the housekeeping sheet and report all cleaned rooms to the front desk immediately
- Inspect furniture, fixtures and equipment daily and report problems to the manager
- Maintain control of room keys at all times
- Always be on the alert for any potential safety hazards and report them to the manager in writing
- Always speak to each guest with whom you come in contact in the hotel
- Be courteous and friendly
- Keep all business confidential on and off duty
- Perform all duties assigned by the Head Housekeeper or manager
Job Criteria
Experience
No experience required
Job Location
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