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Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Hourly
Range $11.00 - $13.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Residence Inn by Marriott Temple is part of MCR, the third-largest hotel owner-operator in the United States with a robust portfolio of 148 premium-branded hotels across 37 states and 106 cities. Founded in 2006, MCR has rapidly grown to operate hotels under nine Marriott brands, eight Hilton brands, and several independent hotels. The company is known for its innovative approach to hospitality, earning recognition such as Fast Company's 10 Most Innovative Travel Companies of 2020 and multiple Marriott Partnership Circle Awards. With more than 7,000 team members nationwide, MCR emphasizes a culture of excellence focused on guest satisfaction, cleanliness, teamwork,... Show More
Job Requirements
- Must be 18 years of age or older
- Experience in hospitality or service industry preferred
- Positive can-do attitude
- Ability to follow guidelines and procedures
- Ability to handle pace and pressure of fast-paced environments
- Effective listening and conflict resolution
- Strong communication skills
- Desire to serve and assist guests
- Availability to work varied schedules including evenings, weekends, and holidays
- Punctuality and reliability with clock-in and clock-out procedures
- Provide sufficient notice for absences
- Ability to perform physical tasks such as stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting
Job Qualifications
- Experience in hospitality or related consumer-facing field preferred
- Positive attitude and willingness to learn
- Ability to follow established guidelines and procedures
- Effective listening and conflict resolution skills
- Clear verbal communication skills
- Desire to serve guests energetically
- Ability to work varied schedules including evenings, weekends, and holidays
- Must be at least 18 years of age
- Ability to work well under pressure
- Team-oriented with strong collaboration skills
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Work together to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support all groups and events at the hotel
- Answer incoming calls using approved friendly greeting
- Keep all workspaces clean and well-organized
- Pitch in to clean guest rooms and public spaces as needed
- Greet every guest with a smile and by name while cleaning
- Complete all pre-cleaning duties including stocking room supplies and attending meetings
- Thoroughly clean and restock assigned guest rooms
- Perform additional cleaning projects in storage rooms, public spaces, and guest laundry as assigned
- Wear a clean, approved uniform and maintain personal grooming
- Communicate clearly, honestly, and professionally with team members
- Arrive and clock in/out on time for every shift
- Follow all safety guidelines and operational checklists accurately
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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