Housekeeper

Kenosha, WI, USA|Onsite

Job Overview

Compensation

Hourly

Range $13.25 - $17.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

uniform provided

Training and Development

Employee assistance program

Job Description

Hampton Inn & Suites Chicago/Waukegan is part of the global hospitality brand Hampton by Hilton, renowned for offering comfortable, quality lodging experiences tailored to both business and leisure travelers. This hotel establishes a welcoming environment where guests can expect cleanliness, friendly service, and well-maintained facilities. As a trusted leader in hospitality, Hampton Inn & Suites prides itself on delivering exceptional guest satisfaction through consistent quality and a commitment to outstanding customer care. The property features modern amenities, well-appointed guest rooms, and a convenient location that attracts a diverse clientele including families, corporate travelers, and tourists exploring the Chicago and Waukegan areas. The work culture emphasizes teamwork, effective communication, and a positive attitude, enhancing not only guest experiences but also creating a supportive and rewarding workplace for employees.Employment at Hampton Inn & Suites Chicago/Waukegan is typically full-time or part-time, with schedules that may include evenings, nights, weekends, and holidays, reflecting the dynamic nature of the hospitality industry. Compensation details depend on experience and the specific role assigned, with competitive pay aligned with industry standards.The Housekeeper position at Hampton Inn & Suites Chicago/Waukegan is a critical role that supports the hotel's mission to provide spotless cleanliness and ensure guest satisfaction. Housekeepers are entrusted with maintaining and enhancing the cleanliness and organization of guest rooms, hallways, and public spaces throughout the hotel. This involves thorough cleaning and restocking of rooms according to established standards, as well as undertaking additional cleaning projects such as deep room cleaning, and maintaining storage areas and the housekeeping laundry room. The role demands attention to detail, a proactive mindset, and adaptability to meet the needs of a high-paced environment. It also requires strong guest service skills, including greeting guests with a smile and addressing their needs with courtesy and efficiency. Housekeepers contribute directly to the hotel’s reputation for hygiene and professionalism, playing a vital part in achieving high guest satisfaction scores and maintaining the hotel’s quality standards. Furthermore, team collaboration and communication are fundamental components of the role, as housekeepers work closely with other staff members to uphold operational excellence and provide a seamless guest experience. This role offers opportunities for growth within the hospitality industry and is ideal for individuals who are motivated, dependable, and take pride in their work. Those employed in this position are expected to uphold the Hampton Inn & Suites brand values and consistently demonstrate a positive attitude, strong work ethic, and a commitment to guest service excellence.

Job Requirements

High school diploma or equivalent
Experience in hospitality or customer service preferred
Ability to follow written and verbal instructions
Strong communication skills
Physical ability to perform required cleaning duties including lifting and prolonged standing
Availability to work flexible hours including weekends and holidays
Positive attitude and teamwork skills
Attention to detail and commitment to cleanliness
Ability to handle stress and work in a fast-paced environment
Must be at least 18 years old
Willingness to comply with company policies regarding punctuality and attendance

Job Qualifications

Experience in a hospitality, service, consumer-facing franchise or related field preferred
Positive attitude and willingness to learn
Ability to understand and follow established guidelines and procedures
Ability to work well in stressful, high-pressure situations
Effective at listening, understanding, clarifying, and resolving concerns and issues
Able to convey information and ideas clearly
Desire to serve all guests
Must be 18 years of age or older
Willingness to work varied schedules including evenings, nights, weekends and holidays
Punctuality in clocking in and out for every shift and scheduled breaks
Provide sufficient notice when calling out for a scheduled shift

Job Duties

Greet guests happily upon arrival and throughout their stay with a smile
Use the guests’ names whenever possible to ensure they feel welcomed
Work together with team members to contribute to great guest satisfaction scores
Handle challenging guest situations with hospitality and a sense of urgency
Maintain strong knowledge of all hotel features and amenities
Support all groups and events at the hotel
Answer all incoming calls with friendly service using the approved greeting
Keep all workspaces clean and well-organized
Pitch in to clean guest rooms and public spaces as needed
Greet every guest happily with a smile and by name if possible while cleaning
Complete all operational checklists accurately and on time
Submit accurate and timely shift handover reports
Wear clean and approved uniform, be well-groomed and smile at all times
Communicate clearly, honestly, and professionally with team members
Be willing to stretch beyond traditional role to meet business and guest needs
Work together with all team members to create a welcoming environment and positive workplace
Complete all pre-cleaning duties including stocking room supplies and attending meetings
Thoroughly clean and restock assigned guest rooms
Perform additional cleaning projects as assigned by supervisor
Maintain well-organized and clean front and back of house areas
Adhere to physical demands including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting as required